Access and Accounts

Need assistance accessing a Penn State application? Having problems with your Penn State Access Account?

Access and Accounts provide assistance to students, faculty and staff by offering access and account support services to University systems and data.

Access Support Services - AIS Support Center

Who are we?

We are the central support for all Penn State University (PSU) administrative computing users. It is our responsibility to serve the user community by setting up computer usage accounts, granting access to specific applications and then finally assisting with implementation and use. Our mission is to provide effective assistance to all employees using administrative computing systems and applications to accomplish their work objective or reporting need. Our phone line is operational 7:00 a.m. to 5:00 p.m. daily providing 50 hours weekly.

Users can contact Access Support Services by calling 814-863-2276 or by e-mail at AIS-Support@PSU.EDU.

How are support calls handled?

We currently support over 36 different systems. This number continues to increase as new applications are developed and maintained by AIS. All incoming calls are recorded within an Access database. Each call is answered by a first level staff member, information about the problem is collected and entered into the database. If the problem can't be resolved by the first level support person, it is then escalated to a second level staff member. Although all support staff possess a general knowledge of most areas, more involved problems are escalated when needed. A timely resolution is what we strive for and those problems that require second-level intervention are resolved within an hour.

Detailed information is available on the Support Center Web site at http://ais.its.psu.edu/support_center/.

Account Support Services

ITS Computer Accounts Office
101 Computer Building, University Park
814-865-4772
814-865-9289 (fax)
Monday - Friday 8:00 a.m. 5:00 p.m.
E-mail: accounts@psu.edu.

The Computer Accounts Office is responsible for establishing and maintaining methods and procedures that control the access to, allocation of, and charging for computing resources. This group also monitors and reports the resource utilization of facilities and services.

Contact this office or see the Web site to obtain application forms for a variety of computer accounts. Staff at this office can also assist with user ID and password questions and problems. Users can contact Account Support Services by calling 814-865-4772 or by e-mail at accounts@psu.edu.

Detailed information is available on the ITS Computer Accounts Office Web site at http://aset.its.psu.edu/accounts/access.html.