The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 52 min 56 sec ago
This work was completed at 5:55am.
We are experiencing an unanticipated problem with LionSearch and it is currently unavailable. Technicians are working to determine and resolve the issue.
Sites has been recovered after a database failure. We will continue to monitor the servers and if anything changes we will update this alert again.
Staff restarted the affected server which resolved this issue around 2:20pm, today. Please note that this issue began this morning around 9:45am and not \"tonight\" as the earlier alert originally stated.
Staff submitted logs to the vendor to help diagnose the root cause. Since restarting the affected server, UCS has been stable through the traditional peak periods today.
Schedule changes and information pertaining to Information Technology Services (ITS) during the holiday have been posted at http://its.psu.edu/about/holiday-schedule-changes.
The single sign-on issue was resolved at approximately 4:30 pm. The Skillport Online Learning Platform is now operating normally.
ITS staff restored service to the TSM servers at approximately 7:30pm this evening.
TrackITS is available again. Thank you for your patience.
From approximately 12:40pm-12:50pm, one of the University Collaboration Suite (UCS) servers malfunctioned. The issue was quickly diagnosed and resolved. Affected users did not lose any e-mail messages.
ScholarSphere will be restarted tomorrow morning (11/22/2013) for routine service during the 5 - 7 a.m. (EST) maintenance window. The outage should not last more than 10 minutes.
We believe that the hardware and software changes made between yesterday (November 19) and today (November 20) has solved the IMAP issue.
This work was completed over the weekend.
This morning, between 6:30 AM and 7:45 AM, wireless network service was disrupted at the buildings below. ITS was able to restore services and they are currently operating normally.
Music Building II
Nittany Landscape Depot
Schultz Child Care Center
Parents using an FPS account to try to apply for Bursar rapid refund are having issues. The issue has been identified and will be corrected tomorrow morning (November 14, 2013).
Parents who have a Penn State access account associated with a student will still be able to apply for their refund.
The maintenance work has been completed by 5:55 and all servers are back in normal production.
IMAP started functioning normally as of 6:47 PM tonight. We have made several changes to try and address this problem.
Vendor recommended patches and fixes will be applied to ISIS & IBIS during the maintenance window (5-7AM) on Wednesday, 11/20/13. There will be a brief outage of Cross Database Services (NETWORK1 and 2). The application of the fixes will be completed well before the end of the maintenance window (7AM).
Our circuit provider restored voice services for inbound and outbound calls to Penn State New Kensington
The server started responding normally around 6:00 PM. We are still investigating the cause.