The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 44 min 6 sec ago
The CAT will be in READ ONLY mode during the scheduled maintenance time of Friday, March 7 from 8:15 pm through 11:00 pm EST. During this time searching will be available, but features such as My Library Account and I want it will not be available. If you experience problems using course reserves from Angel, please go directly to The CAT for Course Reserves. Some features within LionSearch will not be available during this interruption.
Other library services such as the Libraries website, and A-Z Database List are not impacted by this work.
The TrackITS service will be unavailable on 3/10 from 12 a.m. until 4 a.m.
The TrackITS service will be unavailable on 3/11 from 4 a.m. until 7 a.m.
Notice of delay to the planned change affecting Centrex phones and facsimile (fax) machines:
The voice service change scheduled for March 3 has been delayed by the service vendor. A revised timeline for the change will be made available as soon as it is received.
There will be a major release for eLion with a new responsive design that
allows students and advisers to access the same features as the web
version of eLion on a variety of mobile devices. The changes go into
effect on Monday March 10, 2014, and this will happen during the normal
Schedule changes and information pertaining to Information Technology Services (ITS) during the break have been posted at http://its.psu.edu/about/holiday-schedule-changes.
The TrackITS application will be unavailable during the 5-7 a.m. (EST) maintenance window on 3/4/2014 so that critical patches may be applied.
The server hit an internal limit that needed to be modified. We have updated that limit and things are functioning normally now. The server was back in full production as of 9:35.
Problems with several web services supporting CLC web pages and applications appear to be fixed now. These began at 11:30am. We\'re still investigating the cause.
All services for the Sites project have been restored. Sorry for the inconvenience. If anyone has any issues or questions please email: firstname.lastname@example.org
The phone system is now working normally. ITS will continue to work with the vendor to determine the cause of the outage.
On Friday, February 28, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to the Friends of Penn State (FPS) system.
This will impact Digital Identity Management Center (DIMC) sessions and FPS logins for a short period of time during the maintenance window.
Slowness problems related to the WebAccess Authentication issue, posted on February 25, 2014, are still under investigation for a root cause. The slowness experienced occurred between 9:36 AM and 10:09 AM. This alert will be updated, as more information is available.
Friends of Penn State (FPS) and the Digital Identity Management Center (DIMC) are experiencing slowness in response times. Staff is diagnosing the cause and working to resolve the issue. Users of either service may receive a "500 internal server error" as a result.
During the 5-7 a.m. (EST) maintenance window on 2/27/2014, the Libraries' A-Z list may be briefly interrupted in order to restart an application.
New diagnostic features were enabled this morning during the ITS Maintenance window (approximately 6:05am). At 7:45am some users began experiencing Wireless and Virtual Private Network (VPN) authentication issues in certain areas across all Penn State campuses. The affected Radius server was accepting new connections but not responding and the back up server was responding slowly to requests. At 9:16am time, staff removed the new feature from the primary Radius server and at that time the back up server looked acceptable. Around 9:34am staff restarted the back up server to improve the response time.
Beginning around 9:45am one of the WebAccess servers had a high load. The problem cleared itself up and normal operation resumed around 10:30am.
Services were back in service starting around 9:46am. Staff are still working with the vendor to diagnose this unknown hardware issue.
ScholarSphere will be briefly unavailable during the 5 - 7 a.m. (EST) maintenance window on Wednesday, 2/26/2014.
We have resolved this issue. It was the same storage that was the issue previously. For more information on how we will be looking to prevent these issues, please contact us.
All hardware changes were completed by 7:35am on Friday, February 21.