ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 33 min 26 sec ago

Resolved: ANGEL archive scheduled for October 9

Thu, 10/30/2014 - 11:44
On Wednesday, October 9, 2013 at 4:00 a.m. Eastern Time, Information Technology Services will archive:

* All ANGEL courses from summer 2012 and prior

* All ANGEL groups with low activity for six months or longer

For details, please reference the ANGEL Archiving Policy at

Please contact ANGEL Support with questions:

Update: UCS Outage

Thu, 10/30/2014 - 11:24
Reports indicate that users may be receiving a network service error when using the UCS web client as a result of the full data store from earlier this morning. If you received this error, please contact the IT Service Desk at 814-865-HELP (4357) or for remediation.

Please note, users are still able to read but not send e-mail messages if this error is being seen. No messages have been lost.

Update: UCS Upgrade to 8.0.8

Thu, 10/30/2014 - 10:18
This upgrade will now take place on Thursday, November 6, 2014

Resolved: Mail Messages from Users with Yahoo Email Not Being Forwarded from ANGEL

Thu, 10/30/2014 - 10:05
An issue was discovered recently which affects users who have their email forwarding options in ANGEL set to a Yahoo email address. When ANGEL forwards a message along to users, it appears with a header "Sent on behalf of" Yahoo's change in their Domain-based Message Authentication, Reporting & Conformance (DMARC) policy earlier this year has prevented ANGEL course mail from being received by other users.

Users with a Yahoo email address set up as their forwarding address should be aware that their mail messages are not being received by users with their own respective course mail forwarded outside of ANGEL. The message is still received within ANGEL, however, so instructors are urged to encourage students to check their mail within the course regularly.

For more information on this policy from Yahoo's knowledge base, please see

For more information on setting up email forwarding in ANGEL, please see

Resolved: Planned vSphere Upgrade for VM Hosting Service

Wed, 10/29/2014 - 22:12
The upgrade has been completed, administrative access to the vSphere console is now available.

Resolved: Resolved: VM Hosting Degredation

Wed, 10/29/2014 - 17:01
At approximately 1:30PM ITS Staff became aware that the VMhosting service was malfunctioning. This malfunction caused several virtual machines to reboot. VMhosting was returned to full service soon after and VM's have recovered; however, we ask that you please check to make sure services running on those servers are functioning. We apologize for the delay in notification, and continue to work on improving our processes to ensure timely alerts.

Resolved: Production AIS Service Degradation - October 28

Wed, 10/29/2014 - 15:32
As of 7:37am, all affected AIS services were running as expected.

Resolved: Sites Maintenance

Wed, 10/29/2014 - 06:11
Maintenance has been completed on the Sites at Penn State project. Staff will update this alert if necessary today. Please email any questions to:

Service interruption, ScholarSphere, 10/29/2014

Tue, 10/28/2014 - 09:18
ScholarSphere will be unavailable during the 5 - 7 a.m. (EDT) maintenance window on 10/29/2014 in order to apply updates.

Resolved: iTwo Production Sign In Problem

Mon, 10/27/2014 - 11:18
Users are now able to log in to iTwo production as normal.

Scheduled Power Shutdown at Hosler building on Nov. 5 & 6, 2014

Mon, 10/27/2014 - 10:55
OPP has scheduled an electrical services shutdown at the Hosler building from 10:30 pm Wednesday, November 5th, to November 6th, 2:30 am.

CLC labs and services in the Hosler building may not be available during this time.

Electronic Theses and Dissertations (eTD) interruption, 10/29/14

Mon, 10/27/2014 - 09:52
Electronic Theses and Dissertations (eTD) will be briefly interrupted during the 5 - 7 a.m. (EDT) maintenance window on 10/29/2014 in order to apply updates.

WebAccess Maintenance

Mon, 10/27/2014 - 09:21
On Tuesday, October 28, 2014, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will be updating the web servers on the WebAccess servers.

Resolved: An eLionStudent Function Not Working

Fri, 10/24/2014 - 22:41
The eLionStudent function parent/other access is now working as expected.

Resolved: TurnItIn Service Degradation

Fri, 10/24/2014 - 15:26
Access to TurnItIn has been restored.

Resolved: Network Testing Tomorrow Morning May Have Service Impact on ANGEL

Fri, 10/24/2014 - 08:31
On October 24, 2014 (Friday), between the hours of 5:30AM to 6:00AM EDT, Information Technology Services (ITS) will perform network readiness testing that may have an intermittent impact on ANGEL's availability. Although ITS does not anticipate an impact, we recommend you do not submit any assignments or take quizzes during this timeframe.

This maintenance activity is in preparation for the Network Infrastructure Relocation that will begin on October 28th at 11PM EDT and conclude on October 29th at 7AM EDT. (See Alert at

Resolved: Resolved: eLion Schedule Planner Service Outage

Fri, 10/24/2014 - 07:45
A temporary outage has been placed on the eLion Schedule Planner application. Due to a recently announced security vulnerability, encryption software was disabled by the vendor’s web provider causing students to receive an error message when attempting to use the Schedule Planner tool.

Staff is working to resolve the issue that was first seen at 3:00pm on October 15.

CACTUS update

Thu, 10/23/2014 - 17:49
On Friday, 24 October, 2014, during the ITS maintenance window, we will be changing the CACTUS Web interface configuration.

This change will disable SSL versions 2 and 3 over HTTP.

We have tested this change and do not expect any problems, but users should contact the IT Service Desk for assistance if they experience any problems.

POODLE vulnerability and decommissioning of SSL v 3.0

Wed, 10/22/2014 - 17:24
The recently acknowledged vulnerability of the secure communications tool SSL version 3.0, called POODLE, leaves services using it vulnerable to having encrypted communications converted to easily-intercepted plain text. Information Technology (IT) staff are working to disable SSL version 3.0 on systems across the University in order to mitigate the vulnerability.

Users may encounter an error message when attempting to log in to updated Penn State systems and services if using an interface that relies on SSL version 3.0. To avoid this problem, all software used to communicate across the Internet (particularly Web browsers) should be updated to the newest versions available. Software updates and security patches are some of the best ways to proactively protect systems. Vendors are working to release updated software as soon as possible.

If you have questions or need assistance updating your Web browser or other software, contact the IT Service Desk at 814-865-4357.

Resolved: Some CLC services may be unavailable at this time.

Wed, 10/22/2014 - 11:28
The networking problem that caused the partial outage has been fixed and all service are operational.