ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 6 min 50 sec ago

Identity Services Production Application Servers Maintenance

12 hours 32 min ago
On Wednesday, October 22, 2014, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform maintenance on Identity Services production servers. It is anticipated that this maintenance will be a very brief outage.

The following services may not be available during the scheduled maintenance:
CIDR
Central Person Registry (CPR)
PSUAlert web self-service interface

Resolved: TrackITS interruption, 10/21/2014

13 hours 51 min ago
The TrackITS system will be unavailable during the 4 - 6 am (EDT) maintenance window on 10/21/2014 in order to apply updates.

Resolved: Library service interruption, 10/21/2014

13 hours 51 min ago
The CAT will be unavailable due to scheduled maintenance between 4:00 am and 6:00 am (EDT) on Tuesday, October 21, 2014. Certain features within LionSearch may not be available during this interruption.

Other library services such as the Libraries website, and A-Z Database List are not impacted by this work.

Scheduled Power Shutdown at Willard building on Nov. 3, 2014

Mon, 10/20/2014 - 14:37
OPP has scheduled an electrical services shutdown at the Willard building on Monday, November 3rd, from 4:30am to 6:30am.

The CLC labs in the Willard building may not be available during this time.

Resolved: Sites.psu.edu Service Degradation

Mon, 10/20/2014 - 12:53
Sites has returned to normal operating levels. Staff will continue to monitor the service and update you as the situation warrants.

Resolved: Service Degradation from Network Congestion

Fri, 10/17/2014 - 15:13
As of 8 p.m., Thursday, October 16, the issue has been resolved. A solution was implemented to alleviate the degradations, which has since been verified by the vendor.

A software change was made to the back-end servers of one of the web servers in response to the initial incident on Tuesday, October 14. Changes made during Wednesday’s Maintenance Window (5-7 a.m.) allowed for the network disruptions as a result.

Specifically, an errant interaction between the load balancer and back-end server in response to a specific network request triggered the service degradations.

The network setting configuration has been changed on the back-end servers to resolve the issue.

Staff will continue to monitor the issue, ensuring that the solution continues to prevent future occurrences.

Resolved: ScholarSphere functionality limitation, 10/16/2014

Fri, 10/17/2014 - 07:57
ScholarSphere will be unavailable during the 5-7 a.m. (EDT) maintenance window on 10/17/2014 in order to address the functionality limitation previously reported.

UCS Upgrade to 8.0.8

Thu, 10/16/2014 - 10:43
UCS will be upgraded to version 8.0.8 during the maintenance window (5-7 a.m.) on October 30. To accommodate the necessary enhancements and bug fixes, UCS will be unavailable during that time.

Mail sent to users during that time will be queued and delivered after the upgrade has been completed.

More information on the bug fixes and enhancements being installed can be found through http://files.zimbra.com/website/docs/8.0/ZCS_808R1_NE_ReleaseNotes_UpgradeInst.pdf

eLion Schedule Planner Service Outage

Thu, 10/16/2014 - 10:29
A temporary outage has been placed on the eLion Schedule Planner application. Due to a recently announced security vulnerability, encryption software was disabled by the vendor’s web provider causing students to receive an error message when attempting to use the Schedule Planner tool.

Staff is working to resolve the issue that was first seen at 3:00pm on October 15.

Resolved: ITS Streaming Service Maintenance

Thu, 10/16/2014 - 07:41
The ITS Streaming Service may be unavailable during the 6am to 7am maintenance window on Oct 16, 2014. During this time, technical staff will be performing server maintenance on the web servers that provide this service. We expect the service to be fully available by 7am.

Resolved: Sites Maintenance

Wed, 10/15/2014 - 06:27
Work has been completed for the Sites at Penn State service and all services have been restored. We will continue to monitor the service throughout the day and in the event of an issue will update this alert.

Penn State University Park Network Infrastructure Relocation

Tue, 10/14/2014 - 11:49
Beginning on October 26th at 11pm, ITS will be starting a four week long project to relocate our core router and fiber facilities in the Computer Building into a new space where we can continue to grow the IT infrastructure to meet these growing demands. This intensive process will require us taking various fiber cables out of service in an extended maintenance window every weeknight from Sunday till Thursday from 11PM till 7AM. The project is anticipated to wrap up on November 21st. All services are expected to be restored every morning by 7AM and it is possible that services would begin to reestablish as soon as 1AM as the work progresses at night. All affected departments will be notified to the exact night of the outages that affect them so that they can notify their end users as necessary. Please be patient with us through this temporary inconvenience as we continue to improve the IT service delivery to the PSU community.

Update: Shellshock Vulnerability Requires Attention

Mon, 10/13/2014 - 21:39
Apple has released a security update for the critical Shellshock vulnerability in the Bash utility that is included with Mac OS X. Discovered in late September, Shellshock can potentially exploit all devices running Bash (including Unix, Linux, and Mac OS X operating systems), and is rated 10 on a scale of 10—the highest level alert that can be issued.

The security update is available for Mac OS 10.7, 10.8, and 10.9, but has yet to be released through Apple’s Software Update tool. However, the update is available through the IBM Endpoint Manger offered by SysMan, for those units using that service. Apple reports that systems running OS X are not at risk from Shellshock unless advanced UNIX services are configured on them, which is not likely for the vast majority of Macs. However, it is recommended that the update be applied if possible.

Update: Friends of Penn State Update - October 14 - now October 16

Mon, 10/13/2014 - 18:49
On Thursday, October 16, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will update the create_identity legacy cgi within Friends of Penn State (FPS) to resolve an issue with creating a My Penn State profile. This change will impact all FPS logins while the work is being performed.

This change was originally scheduled for Tuesday, October 14, 2014. We are pushing the date forward to allow for additional test time.

Penn State University Park: Voice Services Maintenance in multiple Buildings

Mon, 10/13/2014 - 14:42
On Wednesday morning, October 15, 2014, from 5:00 AM to 7:00 AM, ITS staff will be migrating VoIP services in 8 buildings to new hardware. During this time, VoIP services in the following buildings are expected to be disrupted for less than 10 minutes. Staff will be on-site to confirm services are restored to normal operations.

The buildings are:
Academic Projects
Academic Activities
Brill Hall
Centralized Bio Lab
Lasch Building
Miller Hall
Modular Lab A
Pollock Building

Resolved: Unplanned power outage: Penn State Erie

Mon, 10/13/2014 - 11:52
Power was restored to Penn State Erie: The Behrend College on October 13, 2014 at 09:41 am. Networking services resumed to normal operations.

Resolved: authsmtp.psu.edu degraded service - October 9

Mon, 10/13/2014 - 11:28
Comcast lifted the block for authsmtp.psu.edu on Friday, October 10, 2014. Aol lifted the block Monday, October 13, 2014. Live.com/hotmail lifted the block on Saturday, October 11, 2014. We believe this problem is now resolved.

DataFlux Upgrade

Fri, 10/10/2014 - 11:20
On Wednesday, October 15, 2014, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will upgrade the DataFlux production server. It is anticipated that this upgrade won't impact normal production hours.

The following service may not be available during the scheduled upgrade:
CIDR

Resolved: DNS lookups for CLC service not working outside PSU

Fri, 10/10/2014 - 10:45
The problem has been resolved.

Service interruption, ScholarSphere, 10/10/2014

Thu, 10/09/2014 - 17:06
ScholarSphere will be unavailable during the 5 - 7 a.m. (EDT) maintenance window on October 10, 2014.