ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 26 min 30 sec ago

Resolved: intermittent password change problems

2 hours 22 min ago
The problem server was identified and removed from service. Password changes should be working normally now. ITS staff investigate why the problem occurred.

Resolved: Resolved: ITS unavailable

11 hours 58 min ago
The service has been restored. The front end web servers and XSan storage systems were reset.

Resolved: eDDS/Imaging Down

13 hours 49 min ago
We are currently experiencing problems logging in to eDDS and any of the Imaging services. Staff are working to resolve the issue as soon as possible.

Resolved: Resolved: Resolved: Resolved: Network Access Outage

Sun, 07/26/2015 - 09:53
An issue impacting Penn State’s network has been brought to the attention of the IT Service Desk. The issue caused a network access outage for multiple Penn State systems. Access has been restored at this time; we are currently working to prevent the incident from reoccurring in the future.

The IT Service Desk will continue to post updates to this alert as more information becomes available.

Thank you,
The IT Service Desk

Resolved: Access Account Kerberos server fido behind, password changes to be suspended

Thu, 07/23/2015 - 20:14
By 7:12 p.m. all password changes were synchronized to all servers.

Resolved: University Wide Infrastructure Outage

Thu, 07/23/2015 - 15:51
At 2:37pm systems started coming back online after it was discovered that a network hardware failure occurred. ITS is investigating the cause of this hardware failure.

Resolved: Integrated Student Information Systems (ISIS) & Integrated Business Information System (IBIS) Diagnostic Tests - July 22 & 23

Thu, 07/23/2015 - 14:11
Beginning on Wednesday, July 22, at 5:00 a.m. and concluding on Thursday, July 23, at 7:00 a.m., Information Technology Services (ITS) will perform vendor diagnostic tests to Integrated Student Information Systems (ISIS) & Integrated Business Information System (IBIS).

ACOM, BCOM, CCOM, and eLion users may experience a slight degradation of service on both mornings.

This change is being tracked in Service Now: CHG0032735

Resolved: Resolved: University Collaboration Suite (UCS) partial service outage - July 22

Thu, 07/23/2015 - 12:09
From 11:57pm on Wednesday, July 22, through 12:40am on Thursday, July 23, University Collaboration Suite (UCS) experienced a partial outage. There was an issue with the underlaying hypervisor system for 2 of the hosts.

No email messages were lost and any queued messages were processed after the impacted servers were brought back online.

Resolved: Wireless service dsiruption

Thu, 07/23/2015 - 09:37
Wireless service at the affected buildings has been restored as of 8:15 AM. A configuration issue with the previously mentioned building\'s access points was identified and corrected.

Resolved: Service interruption, 07/22/2015

Thu, 07/23/2015 - 04:41
On Tuesday, July 22, 2015 there will be an outage due to scheduled maintenance between from 9:00 PM — 3:00 A.M. (EST) the following for the following services:
University Curriculum Archive -
Electronic Theses and Dissertations (eTD) and Honor Theses (eHT)

Resolved: Libraries Service Interruption

Thu, 07/23/2015 - 04:35
Service Interruption Wednesday 7/22/15 9:00 pm-3:00 am -- Multiple Services
A large number of library services will be unavailable do to scheduled maintenance on Wednesday 7/22/15 9:00 pm-3:00 am.

These include:
Libraries electronic resources (through LionSearch, Databases A-Z List, The CAT, e-Reserves and Research Guides) will be unavailable.
Digital images, books and journals accessible through the Digital Collections site: plus Les Écrits d’Aimé Césaire and The Union Catalog of Early Movable Books
Some search aids and bibliographies (see for a complete list)

The Libraries website and The Cat will be up but may experience intermittent outages during this time.

ITS Data Center Fabric maintenance

Tue, 07/21/2015 - 13:34
ITS will be performing emergency maintenance on the Data Center fabric Wednesday, July 22 from 5:00 AM-7:00 AM to correct a memory leak in the switches' operating systems. Widespread service interruption is NOT expected. Customers that we expect to experience outages have been contacted directly by Data Center staff.

Resolved: Scheduled Power Shutdown at Waring Hall on July 20, 2015

Tue, 07/21/2015 - 06:53
OPP has scheduled an electrical services shutdown at Waring Hall from 6:00am to 5:00pm on Monday, July 20th.

CLC labs and services in these buildings may not be available during this time.

Resolved: Mainframe Hardware Change - July 18

Mon, 07/20/2015 - 11:46
The mainframe infrastructure change was fully complete by 9:00 pm on Saturday.

Resolved: WebAccess

Mon, 07/20/2015 - 10:55
(emailing alert to reach wider audience)

The Security Tokens currently used by WebAccess (also known as RSA/Vasco tokens or mainframe tokens) will not be usable during part of Saturday, July 18 as the mainframe will be undergoing a hardware change.

The mainframe outage is scheduled from 6pm Saturday until 12am Sunday, see ITS Alert 3597: for more information.

Resolved: Email Hardware Upgrade - Sunday, July 19

Mon, 07/20/2015 - 09:37
The upgrade is taking longer than expected. The current estimate for WebMail being back online is 2:00 PM. should be back online by 12:30 PM.

Resolved: Wireless and telephone service degradation

Sun, 07/19/2015 - 22:41
Power was restored to Merkle Lab area on campus on July 18, 2015 at 5:20pm. All services resumed normal operations.

Shared Service Catalog Update in ServiceNow

Fri, 07/17/2015 - 14:15
On Monday, July 20, the Penn State Service Management Program will be releasing an updated service catalog in ServiceNow. The service catalog will be shared by Outreach and Online Education, Information Technology Services (ITS), Smeal College of Business, Penn State Harrisburg, and Penn State York, and will be organized by higher-level business services, under which each subunit will have its own service offerings.

As a result of this update, Outreach and Online Education and ITS staff will see a new look-up table for the “Service” field when opening an incident or change in ServiceNow. Smeal, Harrisburg, and York staff will now be able to open and route incidents and changes for unit- and campus-specific services. You can find more information about this change at in the Release Notes section of the Service Management Office website at

University Collaboration Suite (UCS) Software Upgrade - Saturday, August 1

Fri, 07/17/2015 - 14:04
On Saturday, August 1, 2015, during an extended maintenance window (5:00 a.m. - 3:00 p.m.), Information Technology Services (ITS) will upgrade the software supporting the University Collaboration Suite (UCS) to Zimbra Collaboration Suite (ZCS) version 8.6.0 Patch 3. This software upgrade will address many bug fixes and feature enhancements.

Members of the University community utilizing UCS will not be able to send or receive e-mail and/or calendar appointments while the upgrade is occurring.

No messages will be lost during the upgrade. When the upgrade is complete all queued messages will be processed.

Enhancements and bug fixes addressed in ZCS version 8.6.0 Patch 3 include:
-Within the web client, a copied image can be pasted directly into the html editor body of an email
-The ability to drag and drop a recurring, all-day event onto calendar(s) properly
-A correct URL is generated for selected file(s) within a shared briefcase

A new Zimbra Connector for Outlook is available at The updated Connector may be installed at anytime, as it works with versions previous to 8.6.0. Current Outlook users are not required to install the new Connector prior to August 1, but will need to do so following the upgrade in order to take advantage of the new feature enhancements and bug fixes.

UCS Resources

UCS Knowledge Base Articles:

Zimbra version 8.6.0 Release Notes:

Zimbra version 8.6.0 Patch 3 Release Notes:

Questions or technical support:

IT Training Services UCS training materials, quick start guides, and Video Tutorials:

Resolved: Network Border Router Upgrades

Thu, 07/16/2015 - 17:24
The border routers have been upgraded and service impact was as expected. All services resumed normal operations.