ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 41 min 46 sec ago

Resolved: PSUAlert Web Interface Experiencing Issue

Thu, 01/29/2015 - 23:33
The PSUAlert web interface (psualert.psu.edu) is experiencing an issue with updating changes to alert settings. This is only an issue for changing settings for the PSUAlert service and does not impact other functionality for the PSUAlert service. The issue was reported late this afternoon. Identity Services technical personnel are working on the problem at this time.

Implementing updates to the eCommerce service on Monday, February 2, 2015

Thu, 01/29/2015 - 17:13
On Monday, February 2, 2015, during the regularly scheduled maintenance
window (5-7AM), AIS will be implementing updates to the eCommerce service.
During this time all eCommerce services will be unavailable.

New online help portal available February 2

Thu, 01/29/2015 - 16:33
On Monday, February 2, at 7:00 a.m., a new online portal will make it easier for the Penn State community to request help from the IT Service Desk. Students, faculty, staff, and others will now be able to submit issues and questions through the portal in addition to contacting the IT Service Desk by phone and email. They will also be able to check the status of inquiries and manage all open IT Service Desk tickets online.

The portal will be available on the IT Service Desk website at http://itservicedesk.psu.edu/. The website will also have additional information about this new feature.

This new portal is part of Information Technology Services’ involvement in the Penn State Service Management Program. To find out more about the Service Management Program, please visit the Service Management Office website at http://smo.psu.edu/.

Identity Services Production Application Servers Maintenance

Thu, 01/29/2015 - 09:58
On Friday, January 30, 2015, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform maintenance on Identity Services production servers.

The following services may not be available during the scheduled maintenance:

Central Person Registry (CPR)
DataFlux
PSUAlert web self-service interface

Library Service interruption: 1/29/2015

Wed, 01/28/2015 - 19:23
Routine maintenance of servers that support Penn State University Libraries website and digital collections will take place during the scheduled maintenance time of 5-7am EST on January 29, 2015.

The CAT will not be impacted.

Service interruption, 1/29/2015

Wed, 01/28/2015 - 16:53
There will be a brief interruption of Electronic Theses and Dissertations (eTD) and Honor Theses (eHT), along with Scholarsphere during the 5-7 a.m. (EDT) maintenance window on Wednesday January 29.

Resolved: ROSCOE Service Degradation

Wed, 01/28/2015 - 10:25
ROSCOE service was restored as of 5:05 a.m. The root cause of the issue is still being investigated.

Resolved: ANGEL File Storage Degradation

Wed, 01/28/2015 - 10:18
ANGEL is currently experiencing a degradation of service. Files associated
with Spring 2015 and Summer 2015 courses are currently unavailable. ITS is
working on a resolution.

Resolved: Scheduled Network Services Maintenance

Fri, 01/23/2015 - 08:53
ITS completed maintenance as of 6:00 AM this morning. As expected, no service disruption occurred as a result of this maintenance. Properly configured DNS clients may have seen delays in resolving host names between 5:20 AM and 5:30 AM.

Mainframe Operating System Upgrade

Thu, 01/22/2015 - 14:04
The z/OS operating system to the IPO1 (ADA227/ISIS) mainframe system will be upgraded to a new version on Tuesday, January 27, 2015. Installation of the new version will take place during the scheduled maintenance window, from 5-7 a.m. No changes to the ISIS service are expected as a result of the upgrade.

Resolved: Library Service interruption

Thu, 01/22/2015 - 06:28
The CAT will be unavailable due to scheduled maintenance between 4:00 am and 4:30 am EST on Thursday January 22.
Certain features within LionSearch may not be available during this interruption.
Other library services such as the Libraries website, and A-Z Database List are not impacted by this work.

Resolved: Service interruption, 1/22/2015

Thu, 01/22/2015 - 06:28
On Thursday, January 22, 2015 (EST) , there will be a brief outage from 4:00 — 4:30 a.m. (EST) for TrackITS -- "TrackITS Application" & the University Curriculum Archive.

Resolved: CLC services degradation

Wed, 01/21/2015 - 13:06
The power outage is over and the storage issue has corrected itself.

Resolved: Library Service interruption: The Cat, 1/22/2015

Wed, 01/21/2015 - 08:26
The CAT will be unavailable due to scheduled maintenance between 4:00 am and 4:30 am EST on Thursday January 22.
Certain features within LionSearch may not be available during this interruption.

Other library services such as the Libraries website, and A-Z Database List are not impacted by this work.

Update: Service Provider Change

Wed, 01/21/2015 - 07:26
All work has been completed.

Update: ScholarSphere service interruption, 1/22/2015

Tue, 01/20/2015 - 09:26
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 1/22/2015 in order to apply updates.

Resolved: eLion Enhancement

Mon, 01/19/2015 - 12:06
The upgraded capacity to the eLion load balancer allowed for an enhanced user experience during a busier period of the year. As a result, no service degradation was experienced throughout the week.

Resolved: Networking Issue - January 12

Fri, 01/16/2015 - 16:24
On Monday, January 12, 2015, a networking issue occurred from 1:31 p.m. until 1:35 p.m. After working with the vendor, an unusual software bug rarely encountered by the vendor was deemed to be the root cause. As a result of the issue, the following services have been impacted: www.psu.edu, news.psu.edu, WebAccess, and LDAP servers. Other services may have experienced issues due to the bug as well. Information Technology Services (ITS) is working with the vendor to implement a solution, with a target implementation date for Spring Break 2015 (March 9-13).

Resolved: Service interruption, JIRA, 1/15/2015

Fri, 01/16/2015 - 14:22
There were less than 10 legitimate messages that have been identified as not being received by JIRA. The ITS helpdesk will be contacting those people individually to let them know they need to resend the message.

Resolved: Microsoft IT Academy Unexpected Service Outage

Thu, 01/15/2015 - 16:10
The Microsoft IT Academy service is currently unavailable. Microsoft has been contacted, and we are working with them to get this resolved as soon as possible..

We apologize for any inconvenience this may cause.