ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 1 min 12 sec ago

Resolved: Kerberos KDC fido.aset.psu.edu hardware problem

Fri, 09/19/2014 - 16:38
The Kerberos KDC server, fido.aset.psu.edu, was unavailable from about 2:30 p.m. to 2:55 p.m. During this time, authentication may have been slightly slower as clients who tried fido would timeout waiting for a response before trying the next KDC in the list. The other two KDC servers were working correctly. Staff determined the cause of the outage was due to a failed hardware component that was automatically removed from service.

Resolved: Unanticipated Shibboleth Outage

Fri, 09/19/2014 - 11:25
There was an unanticipated expiration of metadata that caused an outage for services using Shibboleth between 6:00 AM and 7:50 AM.

Resolved: PASS Service Degradation

Fri, 09/19/2014 - 10:06
During this morning\'s maintenance window ITS made a few configuration changes on the routers to help ensure that yesterday\'s service degradation was to not happen again. While that work didn\'t cause any issues, a change performed at 7:06 am did affect the production service until about 7:19am.

Resolved: Continued Service Interruption for lynda.com

Fri, 09/19/2014 - 09:18
On September 18 from 11:00 p.m. - midnight, lynda.com made web server capacity improvements to enhance client support and improve user experience. We are currently experiencing a continued service interruption from this update.

What does this mean for me?
lynda.com is currently unavailable to Penn State users. We are working to resolve this as quickly as possible and apologize for any inconvenience this may cause.

Service interruption, ScholarSphere, 9/22/2014

Thu, 09/18/2014 - 09:52
ScholarSphere may be unavailable during the 5 - 7 a.m. (EDT) maintenance window on Monday, September 22, 2014.

Resolved: VMhosting Service Degradation

Wed, 09/17/2014 - 19:42
At appx 5:15 ITS Staff became aware that a host in the VMhosting service was malfunctioning. This malfunctioning host caused several virtual machines to reboot. The host has been brought back online and the VMhosting service was returned to full service at approximately 6:00pm

Electronic Theses and Dissertations (eTD)/Honor Theses (eHT) interruption, 9/18/2014

Tue, 09/16/2014 - 16:20
There will be a brief interruption of Electronic Theses and Dissertations (eTD) and Honor Theses (eHT) during the 5-7 a.m. (EDT) maintenance window on Thursday, September 18th.

Resolved: Sites slowness

Fri, 09/12/2014 - 13:14
The issue came with a backend mysql server reaching a blocking limit. The issue has been resolved and steps are being taken to prevent the issue from arising again.

All services should be operational. Please email sites@psu.edu with any issues.

Sorry for the inconvenience.

Service interruption, ScholarSphere, 9/15/2014

Fri, 09/12/2014 - 09:24
ScholarSphere will be unavailable during the 5 - 7 a.m. (EDT) maintenance window on September 15, in order to apply updates.

Update: Wireless Networking Services Disruption

Thu, 09/11/2014 - 23:26
University IT staff, in conjunction with vendor support staff, are monitoring and taking ongoing action to resolve continuing intermittent wireless issues and disruptions. Current intermittent wireless issues may include degraded connectivity or no connectivity to Penn State and/or visitor wireless, inability to authenticate, and inability to obtain an IP address.

Vendor support has been escalated in response to these ongoing issues.

Questions or reports of additional wireless disruptions should be directed to the Network Operations Center (NOC) at 814-865-4662.

Resolved: Yammer Service Interruption

Thu, 09/11/2014 - 11:42
All Yammer services are now restored. Yammer is still investigating the root cause of this issue and continue to monitor.

Resolved: Partial PASS outage

Wed, 09/10/2014 - 15:45
Beginning around 2:10 PM today, there was a partial outage of PASS home directories. Everything was recovered by 2:40 PM.

Resolved: smtp.psu.edu Service Degradation

Tue, 09/09/2014 - 14:53
smtp.psu.edu suffered service degradation from 11:23 to 11:44 a.m. An issue to one of the backend servers caused the degradation and has since been fixed.

Users may have experienced slowness in sending e-mail during that time. No e-mail was lost as a result of the issue.

Service interruption, ScholarSphere, 9/10/2014

Tue, 09/09/2014 - 12:34
ScholarSphere may be unavailable during the 5-7 a.m. (EDT) maintenance window on 9/10/2014.

DataFlux Upgrade

Mon, 09/08/2014 - 15:02
On Tuesday, September 16, 2014, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will upgrade the DataFlux production server. It is anticipated that this upgrade won't impact normal production hours.

The following service may not be available during the scheduled upgrade:
CIDR

webMethods Database Server Maintenance - September 12, 2014

Mon, 09/08/2014 - 13:17
On Friday, September 12, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to the production webMethods DB2 database server. During this maintenance period, the webMethods databases will not be available.

Mail Messages from Users with Yahoo Email Not Being Forwarded from ANGEL

Mon, 09/08/2014 - 10:29
An issue was discovered recently which affects users who have their email forwarding options in ANGEL set to a Yahoo email address. When ANGEL forwards a message along to users, it appears with a header "Sent on behalf of username@yahoo.com." Yahoo's change in their Domain-based Message Authentication, Reporting & Conformance (DMARC) policy earlier this year has prevented ANGEL course mail from being received by other users.

Users with a Yahoo email address set up as their forwarding address should be aware that their mail messages are not being received by users with their own respective course mail forwarded outside of ANGEL. The message is still received within ANGEL, however, so instructors are urged to encourage students to check their mail within the course regularly.

For more information on this policy from Yahoo's knowledge base, please see https://help.yahoo.com/kb/SLN24016.htm

For more information on setting up email forwarding in ANGEL, please see http://kb.its.psu.edu/cms/article/137

DataFlux Update

Fri, 09/05/2014 - 11:44
On Tuesday, September 9, 2014, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will update the DataFlux production server. It is anticipated that this update won't impact normal production hours.

The following service may not be available during the scheduled update:
CIDR

PAWS & Workflow Database Server Maintenance - September 05, 2014

Wed, 09/03/2014 - 08:16
On Friday, September 05, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to the Penn State Administrative Websuite (PAWS) & Workflow DB2 database server. During this maintenance period, the PAWSDB and WORKFLOW databases will be unavailable.

Library service interruption, 9/4/2014

Tue, 09/02/2014 - 10:15

The Libraries Website will be unavailable due to scheduled maintenance on Thursday, September 4, 2014 for a brief period of time between 5:00 and 7:00 am EDT.

Other library services such as The CAT and Course Reserves will not be impacted.