Information Technology Services / Consulting and Support Services

An LDAP Server (dirapps.aset.psu.edu) is currently experiencing connection issues. Services that rely on the affected server may also be degraded in production as a result. AIT staff is working to resolve the issue.

Schedule changes and information pertaining to Information Technology Services (ITS) during the holiday have been posted at http://its.psu.edu/about/holiday-schedule-changes.

The Penn State University Skillport site is experiencing an outage that began around 4:20pm on May 22, 2013. Users are unable to log in at this time.

There is an unexpected site wide outage which the vendor is currently investigating and attempting to resolve.

RESOLVED!

From May 21 through June 4, maintenance will be performed on the infrastructure supporting PASS. The work will be conducted during the daily, scheduled maintenance windows, from 5-7 a.m. Services should not be significantly affected during the maintenance.

The performed maintenance will result in an upgrade for the PASS system on June 5.

As a result of these changes, it is being recommended that users of Mac 10.7 and above operating systems wishing to save collaborative documents in PASS should do so through SMB gateways as opposed to NFS gateways. Saving documents via NFS options may result in work to a collaborative document being lost.

Mac 10.6 users are being encouraged to upgrade to a newer version of the operating system. No tests are being conducted as to the functionality and usability of this operating system in regard to this issue, as well as future occurrences.

On Tuesday morning, 5/21/13, during the normal maintenance window (5-7AM),
AIS will be performing work on the Workflow service which will cause a
brief outage of the service. If you have any questions or concerns, please
contact Scott Weaver (saw1). Thank you.



Scott Weaver
Manager of Information Services
The Pennsylvania State University
Information Technology Services
24C Shields Building
University Park, PA 16802
(814)863-2395
saw1@psu.edu

The secured pages on the TNS website, www.tns.its.psu.edu, are currently available again. We apologize for any inconvenience this caused and thank you for your patience.

This update has been postponed. An alert will be posted when a new date is determined.

During the overnight window of Thursday May 23rd – Friday May 24th, TNS will be undertaking an effort that will replace the current DNS and DHCP servers. Beginning at 11:00PM, the DNS servers will be replaced one at a time. During the course of the night, users may experience individual DNS servers that are unavailable, however the other servers will be up and available. Properly configured clients (with more than one DNS Server defined) may see delays during this time, but should then fail over to the redundant servers.

Begining 4:00 AM, the DHCP servers will be replaced. During the time of the server swap, all DHCP will be unavailable. This will cause an outage to the Penn State Wireless network. VoIP phones and Residence Halls are expected to function normally throughout the downtime.

All services are anticipated to be fully operational by 7:00AM Friday morning.

It has also come to our attention that this outage may also affect phone service in the Elliott Building.

With the assistance of the vendor, adjustments have been made to the UCS server. The load has returned to normal and the service is functioning as intended.

We believe that all issues on UCS have been resolved at this time. Java memory issues were resolved yesterday on UCS9 ,and the disk problems were resolved today on UCS8.

UCS Account Migrations continue, and we hope to be done by the end of the month.

The problem with chat.psu.edu has been resolved. If we see the same problem later in the day, we will post to this alert.

On Wednesday, May 15, during and extended maintenance window (4:30 AM - 7:00 AM), AIS will be making a change to our eCommerce environment which will require all services (PSUPay, ePay, PSU Checkout and eCommerce Control Center) to be down during that time. We apologize for any inconvenience that this may cause but it is a necessary change to the environment. If you have any questions or concerns, please feel free to contact Scott Weaver (saw1). Thank you.

The following library services will be briefly unavailable during the 5-7 a.m. (DST) maintenance window on Wednesday, May 15, 2013 for system updates:

Hemingway Project
Olive Newspaper Archive
Media Site Live Server
Helix Server, Windows Media Services - Library Music Recordings
Reserves Collection
Research Calculator
A-Z List

The problem was resolved at 11:00 a.m.

The server support team took one server off the load after seeing some critical errors in the log from that server. They are working on why only this particular server is having an issue.

The service has stabilized and we have returned UCS to normal operation.

The Libraries will be performing system maintenance from 7:15 p.m. until 8:30 p.m. EDT on Friday, May 10th. During this period, The CAT will not be available.