ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 10 min 9 sec ago

Load balancer hardware upgrade - June 1 & 2

2 hours 46 min ago
On Monday, June 1 and 2, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform a hardware upgrade on two load balancers. ITS will do one load balancer hardware upgrade each morning. There will not be any software or configuration changes made.

This maintenance may affect include, but is not limited to, the following services:
www.psu.edu
news.psu.edu
ldap.psu.edu

While an outage is not expected, one may occur for less than 10 minutes.

Resolved: Turnitin Instructors May Experience Delays with Processing ZIP Files

6 hours 2 min ago
Turnitin has reported that "Due to high load, zip file requests could take up to 24 hours to process. Other files are processing as normal."

To mitigate this issue, instructors should consider scheduling bulk assignment uploads or downloads during periods of lighter activity such as earlier in the morning. Another option is to break up uploads/downloads for large enrollment courses into smaller chunks.

Sites Update

12 hours 20 min ago
On Monday June 1st, 2015 ITS will be updating the Sites at Penn State Wordpress core. Alongside this update a lot of themes as well as plugins will be updated. As part of this update there is a database update that will be taking place across two nights (June 1st and June 2nd) during off peak hours starting each night at 12:00am and ending at 7:00am each morning. Users should experience little impact as the more database intensive part of the operation will be taking place during off peak hours.


For more information, please reference Service Now change CHG0032382

Resolved: Change to Collegiate Mental Health payment Website

Thu, 05/28/2015 - 13:37
A change will be pushed to the Center for Collegiate Mental Health (CCMH) payment Website to reflect a membership fee increase from $200 to $300 for 2015-2016 to alleviate an issue with people trying to submit payments. This will only impact people accessing the payment page for approximately 20 seconds.

Update: ISIS (ACOM & BCOM) and IBIS (CCOM) Vendor Fixes - June 2 (updated date)

Wed, 05/27/2015 - 19:41
On Tuesday, June 2, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will apply vendor recommended fixes to Integrated Business Information System (IBIS) and Integrated Student Information System (ISIS). During this maintenance period, there will be a brief outage of ACOM, BCOM, and CCOM. This will also impact the GI, eLion, FIT, and WebIBIS. It is anticipated that this work will be completed before the end of the maintenance window (7:00 a.m.).

Update: UEN Router Software Upgrade 5/29/15 5-7am, Service Disruption Possible

Wed, 05/27/2015 - 16:19
Due to a recurrence of line card issues on the Computer3 UEN router, the software upgrade of Computer3 has been moved up to 5/28/15 during the 5-7 am maintenance window.

During the upgrade on 5/29/15, UEN connectivity will be disrupted for approximately 3 minutes for customers without redundant connections who receive backbone connectivity from these UEN routers:

Pollock3
Pattee4
Telecom7

Customers with backbone connectivity to the above routers who have redundant UEN connections will be degraded as connectivity fails over to the redundant connection and as connectivity fails back to the primary connection.

Update: UEN Router Software Upgrade 5/28/15 5-7 am, Service Degradation Possible

Wed, 05/27/2015 - 16:13
Due to a recurrence of line card issues on the Computer3 UEN router, the software upgrade of Computer3 has been moved up to 5/28/15 during the 5-7 am maintenance window along with the Blue1 router.

During this upgrade, UEN connectivity will be disrupted for approximately 3 minutes for customers without redundant connections who receive backbone connectivity from these UEN routers:

Computer3

Customers with backbone connectivity to the above routers who have redundant UEN connections will be degraded as connectivity fails over to the redundant connection and as connectivity fails back to the primary connection.

Resolved: Yammer currently experiencing issues with user access

Wed, 05/27/2015 - 13:11
Yammer engineers are investigating an issue in which some users may be experiencing problems accessing or using Yammer services or features. The investigation determined that a networking issue is causing the service to be unavailable. Currently, engineers are moving database infrastructure away from the affected network environment.

Resolved: Issues resolved with Data Center Firewall Service

Wed, 05/27/2015 - 02:43
The packet loss issue was traced to line card 15 in Computer3 router. After rebooting the line card the packet loss issue came clear. The Data Center Firewall Service is back to normal operation as of this time.

Resolved: Issues with Data Center Firewall Service

Wed, 05/27/2015 - 02:36
ITS is currently working on a packet loss issue that's creating problems for customers of the Data Center Firewall Service. This issue is being tracked on incident INC0085946.

ITS Streaming DNS update on 5/28/2015

Tue, 05/26/2015 - 15:38
On the morning of Thursday May 28, 2015 Information Technology Services will update the DNS entry for the ITS Streaming video service ( http://streaming.psu.edu ) to a new load balanced IP address. There are no expected outages to users as the DNS record updates are propagated to all DNS servers.

This change has been approved by the ITS CAB, change Record # CHG0032219.

Yammer maintenance to take place on May 30

Tue, 05/26/2015 - 12:25
An upgrade of Yammer's networking software will take place on Saturday, May 30. During this time, Yammer at Penn State may be unreachable or slow to load.

Resolved: Administrative Information Services (AIS) Website Down

Tue, 05/26/2015 - 11:36
The AIS Website is back online as of 10:22am.

Resolved: Possible Yammer maintenance to take place on May 23

Mon, 05/25/2015 - 18:40
There is a possibility that additional work relating to migration activities of Yammer.com customer-facing services to Microsoft datacenters may be required. Otherwise, this maintenance will not take place. Yammer.com will be unavailable for the duration of the maintenance window. Yammer’s mobile clients will also be unusable during this time.

Resolved: VoIP Server Maintenance Work

Sat, 05/23/2015 - 06:19
Maintenance work on the VoIP servers continues in order to update new firmware on the VoIP phones. This work is expected to be completed by 5:00AM.
Inbound and outbound voice calls will be briefly interrupted during this time.

Reference Change ID: CHG0032064

Update: eLion Mainteance

Fri, 05/22/2015 - 11:56
The completion date for this maintenance has been extended to Friday, May 29.

Windows 8 Outlook 2013 users and authsmtp.psu.edu

Thu, 05/21/2015 - 16:42
Due to a May 12, 2015 Microsoft patch (https://support.microsoft.com/en-us/kb/3061518) for Windows 8 (and later) Outlook 2013, users who send e-mail with authsmtp.psu.edu can no longer send e-mail. ITS is working to remediate this as soon as possible. We anticipate that this will be resolved in early June. Please note: this does not affect Windows 7 Outlook users.

Until a fix can be applied to authsmtp.psu.edu, ITS recommends that Windows 8 (and later) Outlook 2013 users implement one of the following suggestions:
1) Change the Outgoing Mail Server within Outlook 2013 to smtp.psu.edu (following the “For Non-Authenticated SMTP, follow these steps:” at the bottom of ITS KB Article 2981, http://kb.its.psu.edu/node/2981). Once this setting is changed, users off-campus will need to use VPN to access email on Outlook 2013.
2) Use another email client, such as Thunderbird, to send e-mail. Reference this KB article for instructions on how to set up Thunderbird using IMAP: http://kb.its.psu.edu/node/1674 . Reference this KB article for instructions on how to set up Thunderbird using POP: http://kb.its.psu.edu/node/1675 .

Resolved: Library Service Interruption

Thu, 05/21/2015 - 10:50
The CAT is in read-only mode due to hardware issue beginning at 10:00 pm EDT on Wednesday, May 20th 2015. During this time searching will be available, but features such as My Library Account and I want it and course reserves will not be available. Some features within LionSearch will not be available during this interruption. We expect services to be restored by mid-morning on May 21.

Resolved: Document Imaging Upgrade - May 20

Wed, 05/20/2015 - 09:15
We are having a problem with the upgrade to Document Imaging and at this time those individuals who login through either the College of Education or Office of the President link on the landing page will not be able to get in. Staff are working on the issue.

Resolved: Intermittent Degradation for 2FA.PSU.EDU Portal

Tue, 05/19/2015 - 12:33
Information Technology Services (ITS) is resolving the alert. The 2FA.PSU.EDU self-service portal is available. Thank you for your patience.