Information Technology Services / Consulting and Support Services

On Monday, May 21, 2012, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will update a Radius Certificate which may affect all Penn State wireless 2.0 users. Wireless 2.0 users may receive warning messages about the certificate changing.

The Library is currently experiencing an unexpected interruption of Oracle based services. Technicians are working to resolve the issue.

On Tuesday, May 15, 2012 during the ITS maintenance window (5AM - 7AM), Administrative Information Services (AIS), a unit of Information Technology Services (ITS), will be performing maintenance on the Web servers that host the AIS Web site (http://ais.its.psu.edu) and Administrative User Guides Web site (http://guides.ais.psu.edu).

During this time, connectivity to the AIS Web site and Administrative User Guides Web site may be degraded or disrupted. All services are expected to be fully restored by 7AM.

If you have any questions, please contact ais-webmaster@psu.edu

Additional discrepancies between old and new /pass/services file systems have been identified and corrected.

Files deleted from /pass/services after 2012-05-09 04:45 may have been restored and may need to be deleted again.

On Tuesday, May 8th, between 5 - 7 a.m. the following Libraries services
will be unavailable so that patches may be applied.

TrackITS - TrackITS Application
University Curriculum Archive

On Wednesday, May 16th, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance on the following file systems:
*/pass/os
*/pass/common
*/pass/admin
*/pass/users

The services unavailable during that time-period include, but are not limited to:
*All virtual hosts
*All PASS gateways
*PASS Explorer
*www.work.psu.edu
*admin.clubs.psu.edu
*umg.its.psu.edu
*reporthate.equity.psu.edu

The file systems, and all dependent services, should be returned to full functionality by 7:00 a.m., which is the end of the maintenance window.

This upgrade will now take place on Tuesday, May 15, 2012, during the maintenance window (5:00-7:00 a.m.).

This maintenance will now occur on Thursday, May 10, 2012, during the maintenance window (5:00-7:00 a.m.).

The following library services will be briefly unavailable during the 5-7 a.m. maintenance window on Wednesday, May 9, 2012.

Illiad (University Park and Hershey sites)
Hemingway Project
Olive Newspaper Archive
Media Site Live Server
Helix Server, Windows Media Services - Library Music Recordings
MTSS Dial Access

eLion is currently unavailable. Staff are working on a solution. At present there is no expected resolution time. We apologize for any inconvenience.

AIS (Administrative Information Services) retired AIMS (Account Information Management System) effective May 8th, 2012 . In April 2011, the Office of Sponsored Programs launched the myResearch Portal to provide faculty with real-time, Web-based access to administrative data associated with their sponsored research. In addition to providing access to financial information, the myResearch Portal provides access to other information, such as pending proposals, pending and active awards, and active protocols. Faculty who currently use the AIMS system should use the myResearch Portal.
Demonstrations of the myResearch Portal are available via the IT staff in Sponsored Programs. If you would like to schedule a demo, then please contact David Gindhart at DCG102@psu.edu

Staff who currently uses AIMS should use FIT. The FIT Reporting tool can be downloaded from the FIT Web site . Questions on FIT should be directed to the AIS Support Center .

One of the UCS mailstores was slow to respond. After restarting the server, UCS is acting as expected. ITS is still performing a log analysis to find the root cause at this time.

From 4:00 to 8:00 a.m. Eastern Time Saturday, May 5, Penn State's Course Management System, ANGEL (http://cms.psu.edu/) will be unavailable while Information Technology Services (ITS) upgrades ANGEL from version 7.4 to version 8.0. ITS regrets any inconvenience this extended maintenance window may cause.

The new version of ANGEL will provide enhancements to several existing tools, including assessments, drop boxes, and discussion forums. For more details, see http://tlt.its.psu.edu/about/news/2012/angel-to-be-upgraded-to-version-8-may-5. In addition, ANGEL will now be fully functional in a wider range of web browsers, including Internet Explorer 9, Firefox 10, Chrome 16, and Safari 5. For the most part, however, the functionality will remain familiar to users.

For any questions, contact ANGEL support at angelsupport@psu.edu.

Information Technology Services has postponed the ANGEL upgrade to allow for additional testing. The upgrade will be rescheduled for a later date.

The problem started occurring at 3:59pm and was resolved at 4:47pm.

On Tuesday May 8th from 5 AM until 7AM the following services will experience about a 45 minute outage in order to upgrade software.

Libraries Intranet
Techsmart
University Libraries Listserv (ULL)
ABLE - UL Budget Request
Ask! (Anwsers/Administrative side to Ask!)
Employee Directory Maintenance for LHR
Endowments Application
Erlic
E-newspapers title search Administrative
Incident Report
Oliver
Selectors Listing and Maintenance
Anonymous FTP server

On Thursday, May 4th, between 5 - 7 a.m. the following Libraries services will experience a restart that may take up to 10 min in order to correct a hardware issue.

Docushare
Libraries file server (library users, DLT users)

The problem started occurring at 1:12pm and was resolved at 2:28pm.

Network connectivity was lost on the affected WebAccess server. ITS moved the server to a different hardware system and was restarted.

The latency issues with the /pass/depts file system have resolved themselves, and Samba gateway services are returning to normal.