ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 23 min 16 sec ago

Winter Break Holiday Schedule Changes

Wed, 12/17/2014 - 17:46
Schedule changes and information pertaining to Information Technology Services (ITS) during the holiday have been posted at http://its.psu.edu/about/holiday-schedule-changes.

Resolved: ITS wireless service - service degradation

Tue, 12/16/2014 - 19:49
At 5:00 PM the primary radius authentication server experienced problems that caused it to be unable to process authentication requests. At 6:20 PM these problems were resolved, and authentication to the psu wireless service resumed normal operations.

Penn State University Park: Voice Services Maintenance in multiple Buildings

Tue, 12/16/2014 - 17:45
On Thursday morning, December 18, 2014, from 5:00 AM to 7:00 AM, ITS staff will be migrating VoIP services in 20 buildings to new hardware. During this time, VoIP services in the following buildings are expected to be disrupted for less than 10 minutes. Staff will be on-site to confirm services are restored to normal operations.

Amy Gardner
Beecher Dock
Benedict House
Bennett
Breazle Nuclear
Coal Utilization
East Area Locker
Forest Research Lab
Land and Water
MRL
Nittany Community Center
Pollock Hall
Pollock Landscape depot
Research East
Research Unit A & B
Research Unit C & D
Tennis
Transportation Research

Resolved: Penn State Dickinson

Tue, 12/16/2014 - 15:41
Penn State Dickinson staff have informed us that as of 10AM this morning the inbound phone call issues at have been resolved.

Resolved: Imaging V10 (Consolidated) System Upgrade - December 12, 2014

Mon, 12/15/2014 - 10:46
AIS will be performing maintenance on the Imaging V10 (Consolidated) System which will require an extended maintenance window. The maintenance will begin at 10:00 PM on Friday, December 12th. The system will be up and available no later than 7:00 AM on Saturday, December 13th.


Update: Scheduled Power Shutdown at ARL, Applied Science, & Walker Buildings on Dec. 30, 2014

Fri, 12/12/2014 - 11:36
OPP has scheduled an electrical services shutdown at ARL, Applied Science, & Walker buildings from 7:00 am to 10:00 am Tuesday, December 30th.

CLC labs and services in these buildings may not be available during this time.

Scheduled Power Shutdown at Reber, Hammond, Sackett, Engineering Units ABC, Hintz Alumni, EE East, & EE West Buildings on Dec. 30, 2014

Fri, 12/12/2014 - 11:35
OPP has scheduled an electrical services shutdown at Reber, Hammond, Sackett, Engineering Units ABC, Hintz Alumni, EE East, & EE West Buildings from 7:00 am to 5:00 pm Tuesday, December 30th.

CLC labs and services in these buildings may not be available during this time.

Scheduled Power Shutdown at Mateer Building on Dec. 29, 2014

Fri, 12/12/2014 - 11:06
OPP has scheduled an electrical services shutdown at the Mateer building from 8:00 am to 11:30 am Monday, December 29th.

CLC labs and services in the Mateer building may not be available during this time.

Resolved: Load Balancer Operating System Upgrade - December 12, 2014

Fri, 12/12/2014 - 06:54
Upgrade was completed by 5:45.

Resolved: eCommerce Control Center

Thu, 12/11/2014 - 13:53
Resolved

Intermittent PASS Service Degradation

Thu, 12/11/2014 - 13:01
Reports of intermittent PASS service degradation are being investigated to determine if an access issue exists with certain PASS gateways. Users may have experienced slow response times when accessing certain gateways over the past few weeks, most notably the win.pass.psu.edu (aka smb.pass.psu.edu, cifs.pass.psu.edu) and nfs.pass.psu.edu gateways.

Staff is working to alleviate the issue that was escalated on December 10.

Resolved: VM Hosting Slowness

Wed, 12/10/2014 - 17:49
The small percentage of the VMs that were responding slowly this morning are now functioning at full speed. Below is more information about the degradation that occurred:

When was the degradation resolved?
The degradation was resolved by 12:30 p.m. this afternoon, returning all VMs to normal operating state.

What caused the degradation to occur?
This morning the VM Hosting service team began performing a standard storage migration in response to a storage configuration concern. The migration is routinely done during the day and has never before impacted our users or resulted in any kind of service degradation. As such the migration was evaluated to be a change that could occur outside of our standard maintenance window. However, today, the migration impacted a small percentage of the service\'s VMs, and the service team is continuing to look into why a standard change resulted in an unexpected degradation.

What is being done to prevent a similar degradation from occurring in the future?
Until the root cause of the degradation is identified the VM Hosting service team will be performing any other migrations of this kind during the standard maintenance window.

UCS Servers Update

Wed, 12/10/2014 - 16:39
On December 16, during the maintenance window (5-7 a.m.), an OS update will be made to some UCS servers. Users will experience intermittent service outages as the work is being completed.

No e-mail or information is expected to be lost as a result of the update.

Resolved: Service interruption, 12/10/2014

Wed, 12/10/2014 - 08:16
On Wednesday, December 10, 2014 (EST) , there will be a brief outage from 4:00 — 4:30 a.m. (EST) for TrackITS -- "TrackITS Application" & the University Curriculum Archive.

Router Reloads Scheduled

Tue, 12/09/2014 - 16:51
On Thursday, 12/11, beginning at 5:00 AM, the following routers will be reloaded: Blue1, White1, Pollock3 and Redundant3. This is the general deployment of the software that was loaded on Computer3 yesterday. While the new software version did not fully resolve the SNMP software bug, it does have enhanced diagnostics and debug capabilities over the current software, so we will proceed with the general deployment while continuing to work with the vendor on the bug. The routers will be reloaded in sequence following the schedule below:

12/11/2014

5:00:01 AM - Pollock3
5:15:01 AM - White1
5:30:01 AM - Red3
5:45:01 AM- Blue1

Resolved: Third Turnitin Outage in December

Tue, 12/09/2014 - 09:36
Turnitin reported a partial service outage on Mon., Dec. 8 from 8:30-9:20 EST. This makes the third outage in December, so we advise instructors to be alert for outages during a deadline. We apologize for the inconvenience.

AIS Web Server General Maintenance - 12/10/2014

Mon, 12/08/2014 - 16:57
On Wednesday, December 10, 2014 during the ITS maintenance window (5AM - 7AM), Administrative Information Services (AIS), a unit of Information Technology Services (ITS), will be performing general maintenance on the Web servers that host the AIS Web site (http://ais.its.psu.edu) and Administrative User Guides Web site (http://guides.ais.psu.edu).

During this time, connectivity to the AIS Web site and Administrative User Guides Web site may be degraded or disrupted. All services are expected to be fully restored by 7AM.

Resolved: Ecommerce Outage

Mon, 12/08/2014 - 16:31
Ecommerce is current not accepting payments or transactions.

They are working quickly to resolve the issues.

Sorry for the inconvenience.

AIS Support

Maintenance on the system, eDDS and PeDDS production systems

Mon, 12/08/2014 - 15:35
Due to the maintenance on the system, eDDS and PeDDS production systems
will not be available between 5am to 7am on Tuesday, December 9, 2014

FPS changes for Electronic Account Activation

Fri, 12/05/2014 - 17:01
ITS will be deploying changes for Electronic Account Activation during the maintenance window (5:00 AM - 7:00 AM) on Wednesday, December 10th. A brief service interruption for FPS is expected.