ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 54 min 50 sec ago

Resolved: Turnitin: Avoid Submitting Documents via Google Drive

Fri, 05/01/2015 - 13:12
On April 14, 2015 Turnitin annnounced that students submitting documents to Turnitin via Google Drive may encounter a submission error.

“Turnitin is aware of a possible issue submitting documents to Turnitin via Google Drive™ online storage service. Users attempting to submit via Google Drive™ may experience an error 400, or other type of error screen. We believe this may be caused by some back-end changes made by Google which conflicts with the current integration process. Our engineering team is working to resolve the issue. Please check the following URL for updates: http://go.turnitin.com/e/45292/VNSZUT/99vbg/346785143

In the meantime, please use an alternate submission option. We apologize for any inconvenience this may cause.”

Resolved: PSU Yammer Users Unable to Log In

Fri, 05/01/2015 - 10:54
A possible fix is in place and active and we\'re monitoring the situation to make sure all is well. All users should be able to log in from all of their devices. We will resolve this alert once we are sure the service has returned to normal.

Resolved: Storage Infrastructure Outage

Fri, 05/01/2015 - 10:08
From 12:45-3:35 AM, a critical failure occurred in the storage infrastructure, which affected multiple systems and services. Services that may have been affected include, but is not limited to:

www.psu.edu
news.psu.edu
ucs.psu.edu
sftpservice.pass.psu.edu
alerts.its.psu.edu

No data or e-mail was lost as a result of the issue. E-mail queued during the outage was delivered shortly after the issue was resolved.

Urgent Network maintenance - University Park

Thu, 04/30/2015 - 17:51
ITS will be performing urgent maintenance on the Telecom7 router on 5/1/2015 at 5:00 AM to address a configuration problem. Any non-redundant services on Telecom7 router will experience up to a 5 minute disruption at 5:00 AM. Redundant services such as VoIP and Wireless are expected to have a momentary loss of service.

Scheduled Maintenance - eLion

Thu, 04/30/2015 - 17:15
Tomorrow, May 1, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to eLion.

eLion will not be available while work is being performed.

Resolved: TNS Layer 3 Service Migration at Telecom Building

Thu, 04/30/2015 - 08:25
On the week of April 20th, TNS will begin migrating layer 3 customer connections off the legacy University Enterprise Network (UEN) routers Telecom4, Telecom6, and Telecom9 and onto the router Telecom7 which is a member of the new 100Gbps UEN. Additionally, related redundant UEN connections will be moved from Redundant2 to Redundant3 router.

This project will impact approximately 200 customer connections and will be divided into two phases over two nights. Phase 1 will be conducted on April 23rd between 12:01am and 7:00am and phase 2 will be conducted on April 29th between 12:01am and 7:00am.

Over the course of the next two weeks, contacts for affected connections will be notified directly via email with further details.

Changes to ANGEL Login for Finals Week

Wed, 04/29/2015 - 15:40
Starting on Friday, May 1, students, faculty, and staff who use ANGEL will login to the system through the ANGEL homepage instead of WebAccess. As a result, the login page will look different from the usual WebAccess page. While users will still login using their Penn State user ID and password, the authentication will not be through WebAccess. This change is being made to help ensure the continuous availability of ANGEL during finals week as this is typically a peak usage period for ANGEL. Users should note that switching ANGEL away from WebAccess means that ANGEL will not be part of the single sign-on services during this time. As a result, users will be prompted to login again when moving between ANGEL and to/from other online Penn State services. Other single sign-on services, such as WebMail and eLion, will not be affected. The switch will begin at 3:00 p.m. (Eastern Standard Time) Friday, May 1, and end after the final exam period is completed at 1:00 p.m. (Eastern Standard Time) Friday, May 8.

Update: eLion - New Student Orientation Prompt

Tue, 04/28/2015 - 19:27
Tomorrow, April 29, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to eLion to correct this issue. eLion will not be available while work is being performed.

Workflow Maintenance - April 30

Tue, 04/28/2015 - 16:50
On Thursday, April 30, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to Workflow. Workflow will not be available for approximately 15 minutes beginning at 6:15 a.m.

Update: ScholarSphere service interruption, 4/29/2015

Mon, 04/27/2015 - 20:47
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 4/29/2015 in order to apply updates.

ScholarSphere service interruption, 4/30/2015

Mon, 04/27/2015 - 20:46
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 4/30/2015 in order to apply updates.

Resolved: Electronic Integrated Student Information System (eISIS) experiencing log in issues

Fri, 04/24/2015 - 15:14
ITS restarted the server that runs eISIS and around 2:05 p.m. users were able to log into eISIS as expected.

Penn State University Park: Planned Maintenance Telecom Wireless Aggregate

Fri, 04/24/2015 - 11:29
On Wednesday, April 30 2015 from 12:00AM to 7:00AM Information Technology Services (ITS) will be upgrading the core router at the Telecom hub site. During this maintenance period, wireless service in the following locations will be disrupted.


Beam Hall
Leete Hall
Holmes Hall
Runkle Hall
Chace Hall
Haller/Lyons Hall
Cross/Ewing Hall
Cooper/Hoyt Hall
Atherton Hall
McElwain Hall
Simmons Hall
White Course Apartments
Hibbs/Stephens Hall

Penn State University Park: Planned Maintenance Telecom Wireless Aggregate

Fri, 04/24/2015 - 11:19
On Tuesday, April 28 2015 from 12:00AM to 7:00AM Information Technology Services (ITS) will be upgrading the core router at the Telecom hub site. During this maintenance period wireless service in the following locations will be disrupted.


ARL West IV
Meuller
Life Sciences
Tyson
Buckhout
Osmond
Fenske
Chemistry
Armsby
McAllister
Wartik
GreenLeaf
Ferguson
Weston
Chandlee
Althouse
Frear North
Frear South
Boucke
Warnock
Redifer
Cato Annex II
Library Depository
Davey Lab
Whitemore
Grange
HUB
Ritenour
Applied Sciences
North American Refractories
Earth and Engineering Sciences
Engineering Services
Hallowell
Leonhard
Research East
Research West
Bristol Place
Thomas
Old Main
General Purpose Classroom
Sandy Drive
Patterson
Borland
Palmer
Weaver
Arts cottage

Penn State University Park: Voice Services Maintenance in multiple Buildings

Fri, 04/24/2015 - 11:01
On Thursday morning, April 30, 2015, from 12:00 AM to 3:00 AM, ITS staff will be migrating VoIP services in 77 buildings to our new core infrastructure. During this time, VoIP services in the following buildings are expected to be disrupted for up to 3 hours. Staff will be on-site to confirm services are restored to normal operations.


Telecom
Armsby
Grange
Ag Engineering
Atherton
Tyson
Whitmore
Henning
Redifer
Osmond
Mueller
Frear South
Weaver
Althouse
Fenske Lab
Research West
Palmer
Stuckeman
Pine Cottage
Spruce Cottage
Eisenhower Parking Deck
Visual Arts
Visual Arts-Ceramics
Arts Cottage
Leonhard
Swan
Greenleaf
Hallowell
W Campus Chiller
ARL Sci Park Rd
Energy Institue
ASI
Sandy Drive Bldg
CatoAnnexII
Warnock
Simmons Hall
Narco
Engineer Services
Bristol Place 1
White
Kissel Motorports
BBH
McAllister
IST
Bookstore
Technology Support Bldg
Ag Admin
Henderson North
Chemistry
EES
Ritenout
Forest Resources Bldg
Davey Lab
Chandlee Lab
Old Main
Life Sciences
Boucke
Frear North
Torsell
Applied Sciences
Weston Hall
Food Sciences
Henderson East
Borland
Water Tunnel
Ferguson
Buckout
ARL WestIV-Raytheon
Walker Club House
Citizens Bank Bldg
Tombros Club House
Golf Maintenance
Business Bldg
Patterson
Atotech
Thomas and GPC
Hetzel Union Bldg

Resolved: eCommerce Update

Fri, 04/24/2015 - 09:12
On Thursday (4/23/15)during the normal maintenance window, ITS/AIS will be making a change within the eCommerce application which will cause a brief outage during the server reboot.

Resolved: PAWS/Workflow Service Degradation

Fri, 04/24/2015 - 08:41
Around 7:34am Workflow/PAWS was back online. ITS will continue to investigate the cause of this degradation as it is still unknown at this time.

Scheduled Yammer downtime on May 16

Wed, 04/22/2015 - 15:00
Microsoft is scheduling Yammer downtime, and the service will be unavailable between noon to 4 PM on Saturday, May 16, 2015. During this four hour window, Yammer will be unavailable. Please plan accordingly.

The purpose of this downtime is to move Yammer into Microsoft managed datacenters.

This move is intended to bring increased capacity and compliance to Yammer, along with the full support of Microsoft Datacenter teams.

Resolved: chat.psu.edu service maintenance - April 21

Tue, 04/21/2015 - 21:21
On Tuesday, April 21, 2015, from 8:00 P.M. to 8:15 P.M., Information Technology Services (ITS) will perform maintenance to chat.psu.edu and conference.chat.psu.edu. It is anticipated that those 2 services will not be available for approximately 15 minutes.

Maintenance will occur outside the regularly scheduled maintenance window because chat.psu.edu logs indicate that the least amount of users are active on chat at that time.

Resolved: WebMail Authentication Failure

Tue, 04/21/2015 - 14:49
WebMail was back online at 12:41 p.m. WebMail users still experienced a slowness while ITS processed queued email messages. As of 1:20pm, WebMail was operating normally.