ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 32 min 52 sec ago

An eLionStudent Function Not Working

1 hour 58 min ago
Due to the the CACTUS Web interface configuration change performed earlier today (ITS Alert#3233, http://alerts.its.psu.edu/alert-3233), an eLionStudent function to grant a parent/other access to view student information such as grades, pay bills, etc... is no longer working. ITS staff are working on identifying and implementing a resolution.

Production AIS Service Degradation - October 28

3 hours 52 min ago
On Tuesday, October 28, 2014, at 10:59pm the following production Administrative Information Services (AIS) services may experience a short outage (lasting up to 10 seconds) while the AIS Networking Team switches over to redundant systems due to a large network infrastructure relocation project (as described in ITS Alert #3218, http://alerts.its.psu.edu/alert-3218):

ais-vpn.ais.psu.edu
AIS website (ais.its.psu.edu)
Angel
chat.psu.edu
clubs.psu.edu
College Cost Estimator
Core E-mail (email.psu.edu, authsmtp.psu.edu, and smtp.psu.edu)
Course Online Account (COLA)
Course Substitution Request System (CSRS)
Curriculum Submission and Consultation System (curriculum.psu.edu)
Data Warehouse
Departmental Web Space
downloads.its.psu.edu
eCommerce
Edds/Pedds
EIS/Cognos
eLion
eSteward
eStore
Hats
Imaging/Docfinity
Itwo/OBIEE
Kerberos
LDAP
LionPath
Listserv
Modulo
Name Service
Penn State Administrative Web Suite (PAWS)
Penn State Access Account Dashboard (www.work.psu.edu)
Penn State Access Account Storage Space (PASS) - Those clients maintaining persistent mounts of PASS may require a remount operation after 10:59pm on October 28 to fully restore functionality
Penn State Homepage (www.psu.edu)
Penn State News (news.psu.edu)
Penn State WebMail
Portal
protected.personal.psu.edu
RSK6 Lab
SFTP.personal.psu.edu
Splunk
Student Rating of Teacher Effectiveness (SRTE)
Symantec Endpoint Protection Management (SEPM)
Tivoli Storage Manager (TSM)
TrackITS
University Collaboration Suite (UCS)
Virtual Domain E-mail Hosting
VPN.its.psu.edu
WebAccess
Windows Software Update Service (WSUS)
Workflow
www.personal.psu.edu

Other services may be impacted as well.

Resolved: TurnItIn Service Degradation

5 hours 6 min ago
Access to TurnItIn has been restored.

Update: Planned vSphere Upgrade for VM Hosting Service

6 hours 55 min ago
This alert is being re-sent via email for those who may have missed it when it was originally published. We apologize for any duplication:

On Wednesday October 29th from 5:00 p.m. to 9:00 p.m., the VM Hosting management server will be upgraded to version 5.5 in order to provide significant improvements to the vSphere web client, including Linux and Mac OS compatibility. This upgrade will be performed by ITS Services and Solutions (SaS) and will affect users of the VM Hosting service. During this time VMs will continue to operate normally and be accessible; however, administrative access to the vSphere console will be unavailable.

If you have any questions about this planned outage and service upgrade, please contact support@vmhost.psu.edu.

Thank you,
The VM Hosting service team

Resolved: Network Testing Tomorrow Morning May Have Service Impact on ANGEL

12 hours 1 min ago
On October 24, 2014 (Friday), between the hours of 5:30AM to 6:00AM EDT, Information Technology Services (ITS) will perform network readiness testing that may have an intermittent impact on ANGEL's availability. Although ITS does not anticipate an impact, we recommend you do not submit any assignments or take quizzes during this timeframe.

This maintenance activity is in preparation for the Network Infrastructure Relocation that will begin on October 28th at 11PM EDT and conclude on October 29th at 7AM EDT. (See Alert at http://alerts.its.psu.edu/alert-3218)

Resolved: Resolved: eLion Schedule Planner Service Outage

12 hours 47 min ago
A temporary outage has been placed on the eLion Schedule Planner application. Due to a recently announced security vulnerability, encryption software was disabled by the vendor’s web provider causing students to receive an error message when attempting to use the Schedule Planner tool.

Staff is working to resolve the issue that was first seen at 3:00pm on October 15.

CACTUS update

Thu, 10/23/2014 - 17:49
On Friday, 24 October, 2014, during the ITS maintenance window, we will be changing the CACTUS Web interface configuration.

This change will disable SSL versions 2 and 3 over HTTP.

We have tested this change and do not expect any problems, but users should contact the IT Service Desk for assistance if they experience any problems.

POODLE vulnerability and decommissioning of SSL v 3.0

Wed, 10/22/2014 - 17:24
The recently acknowledged vulnerability of the secure communications tool SSL version 3.0, called POODLE, leaves services using it vulnerable to having encrypted communications converted to easily-intercepted plain text. Information Technology (IT) staff are working to disable SSL version 3.0 on systems across the University in order to mitigate the vulnerability.

Users may encounter an error message when attempting to log in to updated Penn State systems and services if using an interface that relies on SSL version 3.0. To avoid this problem, all software used to communicate across the Internet (particularly Web browsers) should be updated to the newest versions available. Software updates and security patches are some of the best ways to proactively protect systems. Vendors are working to release updated software as soon as possible.

If you have questions or need assistance updating your Web browser or other software, contact the IT Service Desk at 814-865-4357.

Resolved: Some CLC services may be unavailable at this time.

Wed, 10/22/2014 - 11:28
The networking problem that caused the partial outage has been fixed and all service are operational.

Resolved: Network service degradation - Intermittent Internet connectivity

Wed, 10/22/2014 - 10:08
Internet connectivity has returned to normal operations. Please report further problems to the Network Operations Center at 814-865-4662

Identity Services Production Application Servers Maintenance

Tue, 10/21/2014 - 10:34
On Wednesday, October 22, 2014, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform maintenance on Identity Services production servers. It is anticipated that this maintenance will be a very brief outage.

The following services may not be available during the scheduled maintenance:
CIDR
Central Person Registry (CPR)
PSUAlert web self-service interface

Resolved: TrackITS interruption, 10/21/2014

Tue, 10/21/2014 - 09:15
The TrackITS system will be unavailable during the 4 - 6 am (EDT) maintenance window on 10/21/2014 in order to apply updates.

Resolved: Library service interruption, 10/21/2014

Tue, 10/21/2014 - 09:15
The CAT will be unavailable due to scheduled maintenance between 4:00 am and 6:00 am (EDT) on Tuesday, October 21, 2014. Certain features within LionSearch may not be available during this interruption.

Other library services such as the Libraries website, and A-Z Database List are not impacted by this work.

Scheduled Power Shutdown at Willard building on Nov. 3, 2014

Mon, 10/20/2014 - 14:37
OPP has scheduled an electrical services shutdown at the Willard building on Monday, November 3rd, from 4:30am to 6:30am.

The CLC labs in the Willard building may not be available during this time.

Resolved: Sites.psu.edu Service Degradation

Mon, 10/20/2014 - 12:53
Sites has returned to normal operating levels. Staff will continue to monitor the service and update you as the situation warrants.

Resolved: Service Degradation from Network Congestion

Fri, 10/17/2014 - 15:13
As of 8 p.m., Thursday, October 16, the issue has been resolved. A solution was implemented to alleviate the degradations, which has since been verified by the vendor.

A software change was made to the back-end servers of one of the web servers in response to the initial incident on Tuesday, October 14. Changes made during Wednesday’s Maintenance Window (5-7 a.m.) allowed for the network disruptions as a result.

Specifically, an errant interaction between the load balancer and back-end server in response to a specific network request triggered the service degradations.

The network setting configuration has been changed on the back-end servers to resolve the issue.

Staff will continue to monitor the issue, ensuring that the solution continues to prevent future occurrences.

Resolved: ScholarSphere functionality limitation, 10/16/2014

Fri, 10/17/2014 - 07:57
ScholarSphere will be unavailable during the 5-7 a.m. (EDT) maintenance window on 10/17/2014 in order to address the functionality limitation previously reported.

UCS Upgrade to 8.0.8

Thu, 10/16/2014 - 10:43
UCS will be upgraded to version 8.0.8 during the maintenance window (5-7 a.m.) on October 30. To accommodate the necessary enhancements and bug fixes, UCS will be unavailable during that time.

Mail sent to users during that time will be queued and delivered after the upgrade has been completed.

More information on the bug fixes and enhancements being installed can be found through http://files.zimbra.com/website/docs/8.0/ZCS_808R1_NE_ReleaseNotes_UpgradeInst.pdf

Resolved: ITS Streaming Service Maintenance

Thu, 10/16/2014 - 07:41
The ITS Streaming Service may be unavailable during the 6am to 7am maintenance window on Oct 16, 2014. During this time, technical staff will be performing server maintenance on the web servers that provide this service. We expect the service to be fully available by 7am.

Resolved: Sites Maintenance

Wed, 10/15/2014 - 06:27
Work has been completed for the Sites at Penn State service and all services have been restored. We will continue to monitor the service throughout the day and in the event of an issue will update this alert.