ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 8 min 23 sec ago

Resolved: Scheduled Power Outages at Computer Building Nov. 21, 2014, 8pm to Nov. 22, 2am.

4 hours 7 min ago
OPP will be performing the annual inspection , testing, and maintenance on the main switchgear in the Computer Building on Friday Nov. 21, 2014, 8:00pm to 2:00am the next morning (Nov. 22).

The entire building will experience power outages during the function testing. UPS's will still be online providing power to the critical computer systems.

Services provided by CLC should not be affected during this time.

Microsoft IT Academy Unexpected Service Outage

Fri, 11/21/2014 - 16:17
Starting on November 21, 2014 Penn State users began experiencing difficulties when logging in to Microsoft IT Academy. Microsoft has been contacted with this information.

For the time being, Microsoft IT Academy is unavailable for Penn State users. We apologize for any inconvenience this may cause. We are working with Microsoft to get this resolved as soon as possible. We will release further alerts once we have received more information or have been able to restore service.

Router Maintenance on Friday, 11/28.

Fri, 11/21/2014 - 14:56
On Friday, November 28th, beginning at 9:00 AM till noon, ITS will be performing maintenance repair work on the Telecom6 router. This work is to resolve issues on the router that caused service interruptions in August and September. This date and time has been selected as the University is officially closed that day. While it is hoped that the issues can be resolved without another service interruption that day there is the possibility that the router might have to be taken offline to perform diagnostics and effect repairs. Thank you for your patience and cooperation while ITS works to restore Telecom6 router to stable service.

iTwo Maintenance December 2-4

Thu, 11/20/2014 - 12:29
On Thursday, December 4, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will migrate iTwo (itwo.psu.edu) to a new Linux platform. During the migration, iTwo will not be available.

In preparation for the migration, iTwo will be placed in read-only mode from Tuesday, December 2, 2014 at 6:00 p.m. until Thursday, December 4, 2014 at 5:00 a.m. During this time, users will be able to access and execute existing dashboards and analyses, but will not be able to create, modify, or save existing analyses and dashboards.

This alert will be updated once the migration is complete and users are able to save changes to dashboards and analyses.

Resolved: eLion, Workflow/PAWS

Thu, 11/20/2014 - 09:05
Around 8:00 a.m. ITS verified that eLion, WorkFlow, and PAWS are working as expected. It was discovered that a firmware update on a storage array was incompatible with the Linux on Mainframe environment.

MS14-068: Microsoft Active Directory Kerberos vulnerability

Wed, 11/19/2014 - 19:26
ITS Security Operations and Services has been made aware of a zero day exploit that affects Windows Active Directory servers and involves escalation of privilege through the Windows Kerberos service. Windows 2008 R2 and earlier versions are especially vulnerable to this exploit even though Sever 2012 and 2012R2 are also vulnerable. We recommend that anyone who has Windows Servers that have Active Directory server roles installed test and roll out this patch as soon as possible. MS14-068 is an out of band patch which was released yesterday, November the 18th, so would not be in the patch Tuesday cycle of released patches.  Again, due to the severity of this vulnerability, we recommend you test and patch without delay.

You can locate more information about this patch in the links below:

https://isc.sans.edu/forums/diary/Microsoft+November+out-of-cycle+patch+MS14-068/18967
https://technet.microsoft.com/library/security/MS14-068
http://blogs.technet.com/b/srd/archive/2014/11/18/additional-information-about-cve-2014-6324.aspx

Update: Penn State Dickinson: The School of Law - Voice service disruption

Wed, 11/19/2014 - 11:53
Penn State Dickinson staff have informed us that as of 10AM this morning the inbound phone call issues at have been resolved.

Resolved: CIDR and Central Person Registry (CPR) Production Change

Tue, 11/18/2014 - 19:23
As of 5:00 PM on Tuesday, November 18th, the assignment of PSU IDs will be transferred from CIDR to the Central Person Registry (CPR). No interruption for services is expected.

ACCESS Domain Update - November 19

Tue, 11/18/2014 - 17:00
On Wednesday, November 19, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will install a patch to the domain controllers for the ACCESS domain. No loss of service is expected, but logons may be slow during the patch procedure.

Resolved: WebAccess Slowness

Tue, 11/18/2014 - 12:51
WebAccess experienced slowness from 11:04 a.m. until 11:38 a.m. Staff are investigating the problem.

eCommerce Web Server Upgrade - November 19

Tue, 11/18/2014 - 12:28
On Wednesday, November 19, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will upgrade the eCommerce Web Server. Users may experience an intermittent outage between 6:15 a.m. and 6:45 a.m.

Update: Penn State University Park Network Infrastructure Relocation

Tue, 11/18/2014 - 08:57
Voice services to the previously mentioned buildings were back online shortly after the work began.

This work is being extended for 2 additional nights, November 23rd and 24th. As with previous phases, work will begin each night at 11:00 PM and be completed by 7:00 AM.

Resolved: Phone Service

Fri, 11/14/2014 - 16:55
As of 12:00 PM, ITS had implemented workarounds to restore off-campus calling capabilities at multiple campuses.

Resolved: Production AIS and IdS Service Degradation - November 13

Fri, 11/14/2014 - 08:41
Today, November 13, at 10:59pm the following production Administrative Information Services (AIS) and Identity Services (IdS) services may experience a short outage (lasting up to 10 seconds) while the AIS Networking Team switches over to a redundant connection due to a large network infrastructure relocation project (as described in ITS Alert #3218, http://alerts.its.psu.edu/alert-3218):

chat.psu.edu
clubs.psu.edu
Core E-mail (email.psu.edu, authsmtp.psu.edu, and smtp.psu.edu)
Course Online Account (COLA)
Departmental Web Space
downloads.its.psu.edu
Kerberos
LDAP
Listserv
Name Service
Penn State Access Account Dashboard (www.work.psu.edu)
Penn State Access Account Storage Space (PASS)
Penn State Homepage (www.psu.edu)
Penn State News (news.psu.edu)
Penn State WebMail
Portal (portal.psu.edu)
protected.personal.psu.edu
RSK6 Lab
SFTP.personal.psu.edu
Tivoli Storage Manager (TSM)
TrackITS (trackits.psu.edu)
University Collaboration Suite (UCS)
Virtual Domain E-mail Hosting
VPN.its.psu.edu
WebAccess
Windows Software Update Service (WSUS)
www.personal.psu.edu

Other services, not listed in this alert, may be impacted as well.

Update: ftp.aset.psu.edu To ftp.psu.edu Move

Thu, 11/13/2014 - 16:08
As of the transition on Wednesday, some commands may take longer than expected or time out. Staff is aware of the situation and expect to have a solution in place by the end of the week.

Resolved: Production AIS and IdS Service Degradation - November 12

Thu, 11/13/2014 - 11:28
On Wednesday, November 12, 2014, at 10:59pm the following production Administrative Information Services (AIS) and Identity Services (IdS) services may experience a short outage (lasting up to 10 seconds) while the AIS Networking Team switches over to a redundant connection due to a large network infrastructure relocation project (as described in ITS Alert #3218, http://alerts.its.psu.edu/alert-3218):

AIS Mainframe
chat.psu.edu
clubs.psu.edu
Core E-mail (email.psu.edu, authsmtp.psu.edu, and smtp.psu.edu)
Course Online Account (COLA)
Course Substitution Request System (CSRS)
Departmental Web Space
downloads.its.psu.edu
Kerberos
LDAP
Listserv
Name Service
Penn State Access Account Dashboard (www.work.psu.edu)
Penn State Access Account Storage Space (PASS)
Penn State Homepage (www.psu.edu)
Penn State News (news.psu.edu)
Penn State WebMail
Portal (portal.psu.edu)
protected.personal.psu.edu
RSK6 Lab
SFTP.personal.psu.edu
Tivoli Storage Manager (TSM)
TrackITS (trackits.psu.edu)
University Collaboration Suite (UCS)
Virtual Domain E-mail Hosting
VPN.its.psu.edu
WebAccess
Windows Software Update Service (WSUS)
www.personal.psu.edu

Other services, not listed in this alert, may be impacted as well.

Resolved: CLC Profiles service issuing temporary profiles has been cleared.

Thu, 11/13/2014 - 10:43
Earlier in the morning when logging into a CLC lab computer, the user may have experienced receiving a temporary profile due to issues on the backend. This issue has been resolved. Sorry for the inconvenience.

ANGEL Storage Upgrade

Thu, 11/13/2014 - 08:23
On Wednesday, November 19, 2014, at 6:00AM EST, Information Technology Services will upgrade the ANGEL storage system beginning with the secondary/failover system. The primary side will then be upgraded beginning at 4:00AM on Tuesday, November 25, 2014. It is expected that each upgrade process will take approximately two hours, and no outage or degradation of service is expected due to the redundancy in the storage system.

Resolved: Network Degradation

Wed, 11/12/2014 - 12:29
As per ITS Alert #3223 (http://alerts.its.psu.edu/alert-3223), ITS implemented a recommended vendor fix but today it was discovered that a portion of the fix didn't work as expected. ITS is still investigating a resolution for this recurring issue.

Resolved: CLC Services experiencing intermittent Active Directory errors causing temporary profiles and authentication errors

Wed, 11/12/2014 - 11:18
We are looking into this issue and will update when we have more information. Sorry for the inconvenience.