The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 54 min 50 sec ago
On April 14, 2015 Turnitin annnounced that students submitting documents to Turnitin via Google Drive may encounter a submission error.
âTurnitin is aware of a possible issue submitting documents to Turnitin via Google Driveâ¢ online storage service. Users attempting to submit via Google Driveâ¢ may experience an error 400, or other type of error screen. We believe this may be caused by some back-end changes made by Google which conflicts with the current integration process. Our engineering team is working to resolve the issue. Please check the following URL for updates: http://go.turnitin.com/e/45292/VNSZUT/99vbg/346785143
In the meantime, please use an alternate submission option. We apologize for any inconvenience this may cause.â
A possible fix is in place and active and we\'re monitoring the situation to make sure all is well. All users should be able to log in from all of their devices. We will resolve this alert once we are sure the service has returned to normal.
From 12:45-3:35 AM, a critical failure occurred in the storage infrastructure, which affected multiple systems and services. Services that may have been affected include, but is not limited to:
No data or e-mail was lost as a result of the issue. E-mail queued during the outage was delivered shortly after the issue was resolved.
ITS will be performing urgent maintenance on the Telecom7 router on 5/1/2015 at 5:00 AM to address a configuration problem. Any non-redundant services on Telecom7 router will experience up to a 5 minute disruption at 5:00 AM. Redundant services such as VoIP and Wireless are expected to have a momentary loss of service.
Tomorrow, May 1, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to eLion.
eLion will not be available while work is being performed.
On the week of April 20th, TNS will begin migrating layer 3 customer connections off the legacy University Enterprise Network (UEN) routers Telecom4, Telecom6, and Telecom9 and onto the router Telecom7 which is a member of the new 100Gbps UEN. Additionally, related redundant UEN connections will be moved from Redundant2 to Redundant3 router.
This project will impact approximately 200 customer connections and will be divided into two phases over two nights. Phase 1 will be conducted on April 23rd between 12:01am and 7:00am and phase 2 will be conducted on April 29th between 12:01am and 7:00am.
Over the course of the next two weeks, contacts for affected connections will be notified directly via email with further details.
Starting on Friday, May 1, students, faculty, and staff who use ANGEL will login to the system through the ANGEL homepage instead of WebAccess. As a result, the login page will look different from the usual WebAccess page. While users will still login using their Penn State user ID and password, the authentication will not be through WebAccess. This change is being made to help ensure the continuous availability of ANGEL during finals week as this is typically a peak usage period for ANGEL. Users should note that switching ANGEL away from WebAccess means that ANGEL will not be part of the single sign-on services during this time. As a result, users will be prompted to login again when moving between ANGEL and to/from other online Penn State services. Other single sign-on services, such as WebMail and eLion, will not be affected. The switch will begin at 3:00 p.m. (Eastern Standard Time) Friday, May 1, and end after the final exam period is completed at 1:00 p.m. (Eastern Standard Time) Friday, May 8.
Tomorrow, April 29, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to eLion to correct this issue. eLion will not be available while work is being performed.
On Thursday, April 30, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to Workflow. Workflow will not be available for approximately 15 minutes beginning at 6:15 a.m.
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 4/29/2015 in order to apply updates.
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 4/30/2015 in order to apply updates.
ITS restarted the server that runs eISIS and around 2:05 p.m. users were able to log into eISIS as expected.
On Wednesday, April 30 2015 from 12:00AM to 7:00AM Information Technology Services (ITS) will be upgrading the core router at the Telecom hub site. During this maintenance period, wireless service in the following locations will be disrupted.
White Course Apartments
On Tuesday, April 28 2015 from 12:00AM to 7:00AM Information Technology Services (ITS) will be upgrading the core router at the Telecom hub site. During this maintenance period wireless service in the following locations will be disrupted.
ARL West IV
Cato Annex II
North American Refractories
Earth and Engineering Sciences
General Purpose Classroom
On Thursday morning, April 30, 2015, from 12:00 AM to 3:00 AM, ITS staff will be migrating VoIP services in 77 buildings to our new core infrastructure. During this time, VoIP services in the following buildings are expected to be disrupted for up to 3 hours. Staff will be on-site to confirm services are restored to normal operations.
Eisenhower Parking Deck
W Campus Chiller
ARL Sci Park Rd
Sandy Drive Bldg
Bristol Place 1
Technology Support Bldg
Forest Resources Bldg
Walker Club House
Citizens Bank Bldg
Tombros Club House
Thomas and GPC
Hetzel Union Bldg
On Thursday (4/23/15)during the normal maintenance window, ITS/AIS will be making a change within the eCommerce application which will cause a brief outage during the server reboot.
Around 7:34am Workflow/PAWS was back online. ITS will continue to investigate the cause of this degradation as it is still unknown at this time.
Microsoft is scheduling Yammer downtime, and the service will be unavailable between noon to 4 PM on Saturday, May 16, 2015. During this four hour window, Yammer will be unavailable. Please plan accordingly.
The purpose of this downtime is to move Yammer into Microsoft managed datacenters.
This move is intended to bring increased capacity and compliance to Yammer, along with the full support of Microsoft Datacenter teams.
On Tuesday, April 21, 2015, from 8:00 P.M. to 8:15 P.M., Information Technology Services (ITS) will perform maintenance to chat.psu.edu and conference.chat.psu.edu. It is anticipated that those 2 services will not be available for approximately 15 minutes.
Maintenance will occur outside the regularly scheduled maintenance window because chat.psu.edu logs indicate that the least amount of users are active on chat at that time.
WebMail was back online at 12:41 p.m. WebMail users still experienced a slowness while ITS processed queued email messages. As of 1:20pm, WebMail was operating normally.