ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 2 min 8 sec ago

Scheduled Power Shutdown at Waring Hall on July 20, 2015

3 hours 58 min ago
OPP has scheduled an electrical services shutdown at Waring Hall from 6:00am to 5:00pm on Monday, July 20th.

CLC labs and services in these buildings may not be available during this time. scheduled service degradation - July 9

Fri, 07/03/2015 - 16:05
On Thursday, July 9, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform prep work to in support of a larger infrastructure change taking place on Sunday, July 19 (ITS Alert:

During the maintenance window, will not be available.

No email messages will be lost. Any queued messages will be sent once the update is finished.

Network Border Router Upgrades

Fri, 07/03/2015 - 16:04
ITS will be upgrading the network border routers in July in order to prepare Penn State for future increases in bandwidth capacity to the Internet. The upgrade will occur during the mornings of Thursday, July 9 and Thursday, July 16, between 5:00 AM and 7:00 AM, with one of the border routers being replaced each morning. We expect this work to take approximately 1 hour, during which University Internet connectivity is expected to remain operational, but without redundant capabilities.

During the morning of July 9, the University's Internet connectivity and VoIP service at University Park will experience a brief - less than 30 seconds - disruption while traffic switches to the available service connection.

On the morning of July 16, the University's Internet connectivity will again be briefly disrupted, for the same reasons as on July 9. Services provided via Internet2, except XSEDE and AL2S (Big Ten Network), will be unavailable the duration of the work - one hour. University Park's VoIP service will NOT experience any impact during this morning.

After each router is replaced, testing will occur to ensure services are functional and redundancy has been restored.

If you are a ServiceNow user, you can view the change record for each night: CHG0032447 (July 9) and CHG0032448 (July 16).

Planned Upgrade: VM Hosting Service

Fri, 07/03/2015 - 12:19
On Monday, July 6, the VM Hosting service will launch a self-service portal for creating and managing VMs, along with a new service website.

The self-service portal will allow users to provision new VMs, take VM snapshots, reboot VMs, and more without submitting a ticket.

Both the portal and website will be available at starting Monday, and the launch should not impact service operations in any way.

If you are a ServiceNow user, you can view the change record for this launch using number CHG0032718.

Please contact with any questions.

Mainframe Hardware Change - July 18

Fri, 07/03/2015 - 12:01
On Saturday, July 18, at 6:00 p.m., Information Technology Services (ITS) will be changing the hardware infrastructure architecture for the Mainframe.

Due to this change, all Mainframe services will be disabled until the new configuration is operational.

It is anticipated that the reconfiguration will last until 12:00 a.m. on Sunday, July 19.

If unexpected delays are encountered, services may be restored as late as 8:00 a.m. on Sunday, July 19.

This change is being tracked in Service Now, CHG0032227.

Update: Email Hardware Upgrade - Sunday, July 19

Fri, 07/03/2015 - 11:29
This email hardware upgrade has been rescheduled to take place on Sunday, July 19, from 6:00 a.m. until 12:00 p.m.

Service impacted by the email hardware upgrade:
IMAP users on
POP users on

ITS anticipates that POP users will not be able to access their email for approximately 2-3 hours (beginning at 6:00 a.m.), while and IMAP users will be impacted until approximately 12:00 p.m.

Centrex phone five-digit dialing to end at University Park

Thu, 07/02/2015 - 13:26
As previously announced, the phase out of five digit dialing for Centrex phones, will be finalized on July 14, 2015.
As of March 3, five-digit phone dialing was no longer supported for Centrex phones at University Park. Due to an initiative to modernize Penn State’s decades old telephone infrastructure, Penn State employees who use Centrex phones need to dial “8” plus a seven-digit phone number for all calls and faxes to other University Park numbers (the same as making an off-campus call). Though Centrex users need to change their daily dialing habits, local, domestic, international, and 9-1-1 emergency dialing has not been affected. For help or questions, employees should contact the IT Service Desk at 8-865-4357 or
Employees who use Cisco Voice over Internet Protocol phones can continue to dial five-digit extensions.

Relocation of Storage Area Network (SAN) Switches

Thu, 07/02/2015 - 12:13
On Wednesday, July 15, during the regularly scheduled maintenance window of 4 AM-6 AM (Eastern Time), Information Technology Services will relocate the ANGEL Storage Area Network (SAN) switches to improve rack environmental monitoring. Services affected include ANGEL and the Curriculum Review and Consultation System. No software or configuration changes will be made. Due to the redundant nature of this SAN, no interruption or degradation of services is anticipated.

Resolved: Voice Mail Server Maintenance Work

Thu, 07/02/2015 - 08:05
Thursday morning July 2nd from 6:00AM to 6:30AM, ITS/TNS will perform maintenance work on the voice mail servers.
During this time, users may experience a brief delay with voice mail services.

Change ID: CHG0032766

Resolved: Password reset service degradation

Tue, 06/30/2015 - 13:17
Beginning at 9:00 a.m., during a normally scheduled CACTUS update, some users may have experienced a delay in resetting their Penn State Access Account password. As of 11:30 a.m. all queued password changes were processed. ITS is investigating what caused this service degradation.

Removal of Unused Mainframe TCP Printer IDs - July 14

Tue, 06/30/2015 - 12:21
On Tuesday, July 14, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will disable any Mainframe TCP Printer IDs that have been unused since March 1, 2014.

It is anticipated that this change will take less than 5 minutes, during which some users may experience a degraded service.

Resolved: Network Time Server Maintenance

Tue, 06/30/2015 - 09:56
Maintenance on was completed successfully this morning.

Resolved: Major Renovation Scheduled for Willard Fiber Optic Hub Facility

Tue, 06/30/2015 - 09:44
As of this morning, renovations at the Willard telecommunications facility have been completed. While this work was finishing, the Willard4 router was being moved to new, redundant power sources, and was inadvertently powered off for 15 minutes. As a result of this, Ethernet Fabric customers - approximately 30 connections - served out of the Willard facility experienced a 15 minute disruption that had not previously been communicated. We apologize for any inconvenience this unexpected disruption may have caused.

At this time, all fiber work is complete and services are operational on new infrastructure. We appreciate everyone\'s patience and cooperation throughout this renovation.

Session Border Controller Maintenance Work

Tue, 06/30/2015 - 08:46
Wednesday morning July 1st from 6:00AM to 7:00AM, ITS/TNS will perform maintenance work on the
session border controller that provides voice services to Mitel/I2 users. During this time, users
may experience a momentary delay with voice services.

Change ID: CHG0032672

ScholarSphere service interruption, 6/30/2015

Mon, 06/29/2015 - 23:24
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 6/30/2015 in order to apply updates.

Update: Enterprise Information System (EIS) to be Retired on July 1, 2015

Mon, 06/29/2015 - 15:07
Final reminder: On Wednesday, July 1, ITS will retire Enterprise Information System (EIS) during the regular maintenance window (5:00-7:00 a.m.).

iTwo ( is the primary platform replacing EIS.

Information regarding iTwo is available at:

Resolved: IP Address Management (IPAM) Upgrade

Fri, 06/26/2015 - 14:13
The upgrade for the IP Address Management(IPAM)service has been completed.

Service interruption, Wednesday July 1,2015

Fri, 06/26/2015 - 09:13
There will be a brief interruption of Electronic Theses and Dissertations (eTD) and Honor Theses (eHT), along with ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Wednesday July 1st.

Resolved: Integrated Student Information System (ISIS) - Degraded Service

Thu, 06/25/2015 - 17:12
ISIS was back online as of 3:58pm. ITS is reviewing logs to determine what caused this service degradation.

Resolved: Internal Server Error Problem

Thu, 06/25/2015 - 12:49
Starting last Thursday, June 18, gave some users an Internal Server Error when attempting to edit the membership of a group. The error stemmed from the Directory Service conversion performed last Tuesday, June 16 (alert-3548). As a result of the conversion, users managing groups with members deleted from the Directory after the Directory Service conversion received the error when changing membership settings.

A change was applied today, June 25, during the maintenance window (5-7 AM) to prevent the error with the UMG manager, skipping problematic membership records. The fix is described in Service Now CHG0032710.

ITS staff is correcting stale user records from groups.