ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 16 min 23 sec ago

ITS Streaming Service Maintenance

2 hours 35 min ago
The ITS Streaming Service may be unavailable during the 5am to 7am maintenance window on Oct 2, 2014. During this time, technical staff will be performing server maintenance on the servers that provide this service. We expect the service to be fully available by 7am.

Resolved: Scheduled power disruption - Pattee Library

6 hours 10 min ago
The scheduled power outage at Paterno Library has completed. VoIP services to the affected building were restored by 5:30 AM as originally anticipated.

Resolved: Network, Video, and Voice Services Degradation

Tue, 09/30/2014 - 13:51
As of 12:00 PM today, data, voice, and video services have been restored. Hardware within the Telecom6 router was replaced at 10:40 AM. Staff removed the workarounds for VoIP and Video Conferencing and verified services were operational.

Scheduled Power Shutdown at Bio-Behavioral and HHD buildings on Oct. 2, 2014

Tue, 09/30/2014 - 10:07
OPP has scheduled an electrical services shutdown at the Bio-Behavioral and HHD Buildings on Thursday, October 2nd, from 4:00am to 6:00am.

CLC labs in these building will not be available during that time.

Resolved: email.psu.edu IMAP users not able to log in to access their email

Mon, 09/29/2014 - 19:31
Changes have been made to restore service for IMAP users as of 6:30 p.m. Staff will reassess the issue at a later time to prevent reoccurrence.

Resolved: chat.psu.edu Service Outage

Mon, 09/29/2014 - 18:38
Service to chat.psu.edu was restored at 4:55 p.m. The cause of the issue is not in relation to the IMAP degradation as once thought.

ISIS and IBIS Maintenance - October 9

Mon, 09/29/2014 - 12:31
On Thursday, October 09, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will apply vendor recommended fixes to Integrated Business Information System (IBIS) and Integrated Student Information System (ISIS). During this maintenance period, there will be a brief outage of CCOM which will impact the GI, eLion, FIT, and WebIBIS.

Resolved: Resolved: authsmtp.psu.edu degraded service

Mon, 09/29/2014 - 10:56
On September 28, 2014 around 11:30 p.m., authsmtp.psu.edu was blocked by AOL because of a misbehaving client. This was resolved around 8:30 a.m. on September 29, 2014. Mail was delayed during this time period and was been delivered around the resolution time.

Resolved: authsmtp.psu.edu degraded service

Mon, 09/29/2014 - 10:19
On September 26, 2014 around 02:30 a.m., authsmtp.psu.edu was blocked by Comcast because of a misbehaving client. We believe the block will be lifted by tomorrow. We will update the alert when the block is lifted.

Resolved: eLion degraded

Sat, 09/27/2014 - 10:36
eLion services have been returned to normal.

New CCMH Service to be deployed - September 30

Fri, 09/26/2014 - 17:15
On Tuesday, September 30, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will deploy a new production service for The Center for Collegiate Mental Health (CCMH). As this is a new service and there are no users in the production environment yet, this will not have an impact on CCMH.

Shellshock Vulnerability Requires Attention

Fri, 09/26/2014 - 15:43
The following critical alert is pertinent to system administrators and requires immediate attention.

The United States Computer Emergency Readiness Team (US-CERT) issued two critical security alerts, CVE-2014-6271 and CVE-2014-7169 (http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-6271 and http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-7169), regarding the recently discovered Shellshock vulnerability (previously called the Bash bug). The alert is the highest level alert that can be issued, rated 10 on a scale of 10. In comparison, the recent Heartbleed vulnerability was rated 5 out of 10.

Shellshock affects all devices running Gnu/Bash (including Unix, Linux, and Mac OS X operating systems). It gives attackers privilege escalation and the ability to execute arbitrary code on affected systems. As vendors make security patches available for this issue, they should be applied immediately.

As of September 25, previously released patches addressing CVE-2014-6271 were found to have not fully addressed the vulnerability, prompting the issuance of CVE-2014-7169. Consequently, system administrators should be on the lookout for updated patches for all devices running Bash.

As Information Technology (IT) staff identify methods for detecting the Shellshock vulnerability, Security Operations and Services (SOS) will scan for, identify, and notify Penn State IT staff about vulnerable devices on University networks. SOS will also continue to monitor for specific threats that could affect the wider Penn State community.

As this situation unfolds, SOS will release updated information as needed.

Resolved: Group E-mails within UCS

Fri, 09/26/2014 - 13:59
Issues with UCS were resolved at 12:26 p.m.

IBIS and ISIS Maintenance - September 29

Thu, 09/25/2014 - 15:01
On Monday, September 29, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will apply vendor recommended fixes to Integrated Business Information System (IBIS) and Integrated Student Information System (ISIS). During this maintenance period, there will be a brief outage of ACOM, BCOM, and CCOM.

Resolved: Forwarded mail messages show wrong sender

Thu, 09/25/2014 - 14:34
A mail issue involving messages that were forwarded outside of ANGEL was reported early this morning. The sender of the message would incorrectly show as the recipient. Replies to the message would show the correct sender of the message.

As this issue involves only the sender and recipient in externally forwarded email messages, there is no concern that students could email spoof or impersonate the instructor for the rest of the class.

A patch is currently being deployed to resolve the issue.

Resolved: Notice - New PSU Wireless Client Address Space Assigned

Thu, 09/25/2014 - 10:51
Additional IP address space has been assigned to PSU Wireless Clients. This impacts all campuses. Please check https://work.psu.edu/firewall_info for the full list of IP address space assigned to Wireless. Updates to firewall rule sets, application rule sets and access control lists may be necessary.

The new assignment is 104.39.64.0/18. The host address in this range are 104.39.64.0.0 - 104.39.127.255. The new assignment is in addition to other previously assigned IP addresses.

Resolved: Yammer currently experiencing issue with Single Sign On networks

Thu, 09/25/2014 - 09:14
Yammer is currently experiencing an issue with Single Sign On (SSO) configured networks. The Yammer engineering team is aware of the issue and currently working to resolve the problem.

Resolved: Webmail outage

Thu, 09/25/2014 - 03:13
Webmail began experiencing trouble after midnight this morning. Technicians are looking into the trouble. We will update this alert when further information is available.

Update: Scheduled Maintenance - Telecom6 router

Tue, 09/23/2014 - 16:54
The work scheduled for Friday, September 26th is being rescheduled for Tuesday, September 30th.

Service interruption, ScholarSphere, 9/24/2014

Tue, 09/23/2014 - 15:30
ScholarSphere will be unavailable during the 5 - 7 a.m. (EDT) maintenance window on 9/24/2014 in order to apply updates.