ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 22 min 47 sec ago

CACTUS Website Certificate Upgrade

Fri, 02/05/2016 - 15:27
An upgrade to the CACTUS Website Certificate will be completed during the ITS Maintenance Window (5:00 - 7:00 a.m.) on Tuesday, February 9.

In addition to the certificate upgrade, an updated ldapgroup program used by and other applications, rebuilt against newer encryption libraries will be deployed.

The upgrade was previously attempted on January 9, however, issues forced the change to be reverted, as noted in alert 3893 and 3897 and through ServiceNow - CHG0034851.

The CACTUS and UMG websites may be unavailable for a momentary period while the work is being completed.

Users should not experience a change in workflow following the upgrade.

The work is being tracked through ServiceNow - CHG0035263.

Document Imaging Upgrade

Fri, 02/05/2016 - 14:49
On Monday, February 8, during the ITS Maintenance Window (5:00 - 7:00 a.m.), an upgrade will be installed for Document Imaging. The Docfinity Software in Production Imaging will be upgraded for the Student Services and OPP versions.

As a result, both versions will be unavailable while the work is being completed.

The upgrade is being tracked through ServiceNow - CHG0035157 and CHG0035158.

Virtual Host Upgrades - February 9

Fri, 02/05/2016 - 09:47
Virtual Host upgrades will be completed during the ITS Maintenance Window (5:00 - 7:00 a.m.) on Tuesday, February 9. The upgrades will migrate Virtual Hosts from the ACE load balancer to the A10 load balancer. The transition is being completed in order to retire the ACE load balancer at a later date.

Several services will be affected while the work is being completed, resulting in a 5-minute outage for each service.

The following Virtual Hosts will be affected during the work period:

The work is being tracked through ServiceNow - CHG0035215.

Resolved: restart on February 4, 2016 at 06:00 a.m.

Thu, 02/04/2016 - 20:58
On February 4, 2016 at 06:00 a.m., ITS will perform an upgrade to The outage should last 30 minutes.

The upgrade is being tracked through Service Now - CHG0035225.

UCS Server Reboot - February 9

Thu, 02/04/2016 - 17:23
A UCS server will be rebooted during the ITS Maintenance Window (5:00 - 7:00 a.m.) on Tuesday, February 9. As a result, some users will experience a partial outage while the work is being completed.

For the affected users, mail queued during the outage will be delivered once service has been restored.

The work is being tracked through ServiceNow - CHG0035208.

Resolved: Voice service disruption - Penn State Erie - The Behrend college

Thu, 02/04/2016 - 09:40
Voice services were restored to Penn State Erie- The Behrend College at 7:15 am February 4, 2016

Resolved: Outage

Wed, 02/03/2016 - 16:13 is experiencing an outage. This is a global outage, not just for Penn State, but for all users.

ScholarSphere Service Interruption 2/04/2016

Wed, 02/03/2016 - 14:52
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, February 4th.

Resolved: Restart

Wed, 02/03/2016 - 08:05 is currently functioning normally, but will soon go into a degraded state and then fail. To prevent this, we will be restarting at 5:45 PM today. The outage will be about 1 minute for the restart.

We have identified the cause and will be working on a permanent solution. We will have a separate alert on the permanent solution.

Resolved: PASS NFS Gateway Upgrade

Tue, 02/02/2016 - 17:31
The upgrade was not successful and we reverted back to the previous OS. The cause of the failed upgrade has to do with a compatibility issue between the OS and disk sub-system. We have not fully identified the problem at this time.

Resolved: WebMail Service Degradation

Tue, 02/02/2016 - 17:08
As of 4:00 p.m. Webmail has recovered.

Resolved: listserv ( degraded

Tue, 02/02/2016 - 09:49
Several messages sent during the outage were queued. ITS staff realized this issue and processed the queued mail on Monday (02/01) morning.

Update: eCommerce Update - February 2

Mon, 02/01/2016 - 17:24
This work will take place during the day tomorrow, Tuesday, February 2, not during the maintenance window as previously announced.

Resolved: WebAccess/CoSign - Service Degradation

Mon, 02/01/2016 - 13:29
At 12:06 p.m., the WebAccess service recovered. Staff continue to investigate the cause for the outage.

AIS User Network Offline For System Upgrade

Fri, 01/29/2016 - 11:55
On Feb 8th the AIS user network will be offline temporarily while ITS performs system upgrades. Work will begin at approximately 6:00 AM and the AIS desktop user network will be unavailable during that time. This work is expected to be concluded by 6:45 AM.

Resolved: Upgrades - January 28

Fri, 01/29/2016 - 09:06
An issue was found with the upgrade.Some clients were able to authenticate, but not fetch their list of contacts. It was fixed on January 29, 2016 during the maintenance window.

Resolved: Verizon Cellular Services at University Park Degraded

Thu, 01/28/2016 - 07:59
Verizon cellular services at University Park were fully restored Wednesday night January 27th at 9:05PM.

Update to ServiceNow Data - January 29

Wed, 01/27/2016 - 11:12
On Friday, January 29, during the ITS Maintenance Window (5:00 - 7:00 a.m.) the Service Management Office (SMO) will deploy an updated dataset in ServiceNow. This dataset contains the correct budget code and official budget name of each unit and will enable dynamic updating of user information. The unit field of all tickets, including legacy tickets, will reflect this new data. The SMO will deploy this update during the standard maintenance window. We foresee no impact from this change, but if you experience any problems, please submit an incident at

Resolved: degraded service

Wed, 01/27/2016 - 10:15
As of 10:00 a.m. today, may be blocked by Users may get an error mentioning has a negative reputation.

Update: AIS Production Firewall Upgrade - February 2

Mon, 01/25/2016 - 14:30
Work to the AIS Production Firewall has been rescheduled for Tuesday, February 2, during the ITS Maintenance Window (5:00 - 7:00 a.m.).