The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 57 min 3 sec ago
On Wednesday, December 2, during the ITS Maintenance Window (5:00 - 7:00 a.m.), upgrades will be made to the chat.psu.edu service.
Hardware and software updates are being implemented during the work period, which will result in an outage lasting the entire ITS Maintenance Window. Users can expect a full, two-hour outage.
The upgrade is being tracked through Service Now - CHG0034399.
This work has been completed.
Beginning on Monday, November 23, 2015, and running through Wednesday, November 25, 2015 during the regularly scheduled maintenance window (5:00-7:00 a.m.) on each of those dates, Information Technology Services (ITS) will perform firmware updates to the storage systems supporting PASS.
During the maintenance windows for those 3 days, PASS Home Directories (including all services which depend on them - directly or indirectly) may be degraded. No service outage is anticipated.
This issue is being tracked in ServiceNow: CHG0034307.
The renovations of the Research Park fiber optic hub site have been completed, and services are active on the upgraded IT infrastructure.
On Tuesday, November 24, 2015, at 4:00AM EST, Information Technology Services will upgrade the ANGEL storage system. The upgrade process is expected to take approximately three hours, and no outage or degradation of service is expected.
If you have any questions, please contact email@example.com.
Meeting@PennState is still having some authentication issues. This should be fixed soon.
Updates will be placed here.
A new server will be introduced to the University Collaboration Suite (UCS) service on Wednesday, December 2. Work to implement the new hardware will take place during the ITS Maintenance Window (5:00 - 7:00 a.m.).
At least a ten minute outage is expected while the work is being completed.
Details about the implementation can be tracked in Service Now - CHG0034359.
At 6:00 PM on 11/23/2015
ITS will begin the scheduled upgrade of the core distribution router at New Kensington During the window of 6:00 PM and 9:00 PM, various network services may be degraded or unavailable. All services are expected to be fully operational by 9:00 PM.
Reference Service-NOW Change ID: CHG0033515
This loadbalancer upgrade ran into issues this morning and will be finishing the upgrade process tomorrow, Tuesday, November 24 during the maintenance window (5-7am).
This maintenance may affect, but not limited to, the following services:
This new upgrade date is being tracked in Service Now: CHG0034398
On Tuesday, November 24, 2015, during the regularly scheduled maintenance window (4:00-7:00 a.m.), Information Technology Services (ITS) will renumber one virtual local area network (VLAN) in preparation for a larger hardware change taking place in the coming months. While the renumbering is taking place, a number of production services may be unavailable for approximately one hour.
Impacted services include:
Course Substitution Request System
Other services may be affected as well.
This issue is being tracked in ServiceNow: CHG0034281.
On Wednesday, November 18, 2015, at 6:00AM EST, Information Technology Services will upgrade the ANGEL storage system beginning with the secondary/failover system. The primary side will then be upgraded beginning at 4:00AM EST on Tuesday, November 24, 2015. It is expected that each upgrade process will take approximately two hours, and no outage or degradation of service is expected.
Information Technology Services (ITS) will be performing WebAccess service maintenance on Thursday, December 3, between 5:00 a.m. and 7:00 a.m.
This work is being tracked in a ServiceNow change request, CHG0033756.
During the maintenance window on Tuesday, December 1, Information Technology Services (ITS) will be changing the load balancer configuration for dirapps.aset.psu.edu.
The LDAP service dirapps.aset.psu.edu should remain available throughout the process. The maintenance is expected to be approximately 30 minutes and will begin at 6:00 a.m.
This work is being tracked in a ServiceNow change request, CHG0034317.
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 11/24/2015 in order to apply updates.
This is a formal notice that Turnitin experienced an interruption in service between 20:38 and 22:52 PST on Sunday Nov 22.Service has been restored, but some users may experience some intermittent access or delays in processing Originality Reports.
A bug was discovered over the weekend that prevented a portion of e-mail from being delivered to UCS users. After identifying the issue, the UCS server was restarted to remedy the situation.
Mail queued as a result of the issue will be delivered today. No mail was lost as a result of the issue.
Information Technology Services (ITS) will be performing maintenance on the Central Person Registry (CPR) database on Monday, November 23, between 5:00 a.m. and 7:00 a.m. Work will begin at 5:00 a.m., and an outage of 30 minutes or less is expected.
Services that will be affected during the maintenance window include CPR web services and services relying on the CPR, such as the Central ID Repository (CIDR), Identity Provisioning, and PSUAlert and Two-Factor Authentication (2FA) self-service interfaces: The PSUAlert service will continue to be operational for pushing alerts; however, users will not be able to change alert settings using the PSUAlert interface during the maintenance window. Similarly, the Duo Security 2FA service will continue to be operational; however, users will not be able to enroll or manage devices using the 2FA interface during the maintenance window.
This work is being tracked in a ServiceNow change request, CHG0034214.
On Friday, December 4, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform a software upgrade for PASS. During the upgrade, users should not experience any change or service outage.
This issue is being tracked in ServiceNow: CHG0034016.
As of 8:05am eCommerce was back online.
Thursday morning Nov. 19th between 5:00AM and 7:00AM, ITS/TNS will perform maintenance work on the SIPCore Servers.
During this time, users may experience a brief delay with voice services.