The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 57 min 48 sec ago
During the maintenance windows of Wednesday and Thursday of next week (October 14, 15), upgrades (a new version) will be made to the OpenLDAP software.
The LDAP services, ldap.psu.edu and dirapps.aset.psu.edu, will remain available throughout the process. There will be a short outage (approximately 20 minutes) starting at 5 a.m. on Thursday on server tr25g10.aset.psu.edu.
See change request CHG0033649 for more information.
Temporary Service Interruption Restored: Duo Security
Duo Security began investigating an issue with telephony authentications (phone call option) at 9:54 EDT. At 10:12 EDT, Duo Security reported identification of the issue with one of the telephony providers and routed calls to another provider. Telephony authentication service was restored at 10:50 EDT. Duo Security will continue to monitor telephony authentications.
Users attempting authentications during the outage may have received a phone call containing the message \"An application error has occurred. Good Bye.\" Duo Security also worked on stopping expired authentication calls.
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 10/8/2015 in order to apply updates.
On Wednesday, October 7, 2015 Information Technology Services (ITS) will perform maintenance on the production ANGEL file server during the regularly scheduled maintenance window (4:00 a.m. - 6:00 a.m.). No service outage is expected.
Tuesday morning Oct. 6th between 9:30AM and 12:30PM, work will be performed on the College of Engineering's Unity Voice Mail system as they migrate from their
old appliance to their new appliance. During this time, users attempting to reach a user at the College of Engineering may not reach their voice mail box.
College of Engineering IT staff have also made their users aware of this scheduled work.
Reference Change ID: CHG0033785
The ITS Streaming service located at http://streaming.psu.edu will be discontinued and shutdown on 11/06/2015. On that date the service will no longer be available to stream any video or audio content. Please note that this is the old streaming video system that is being replaced by the new "Video at Penn State" service.
We strongly encourage anyone with content on this service to transfer their assets to the "Video at Penn State" service or download them before November 6th. Anyone with links to media on the ITS Streaming service will need to remove or update those links.
To learn more about how ITS Streaming customers can transfer their assets to the Video at Penn State service, see our help documentation at: https://streaming.psu.edu/mc_helpdocs.php
For additional information, please see ServiceNow Change Record: CHG0032862
The ITS Streaming service may be unavailable for a short time during the 5am to 7am maintenance window on 10/07/2015. During this time, technical staff will be performing software maintenance on the servers that provide this service. We expect the service to be fully available by 7am.
This change does not impact the Video at Penn State service.
For additional information, please see ServiceNow Change Record# CHG0033795
On Wednesday, October 14, 2015 Information Technology Services (ITS) will perform maintenance on the production ANGEL file server during the regularly scheduled maintenance window (4:00 a.m. - 6:00 a.m.). No service outage is expected.
On Monday, October 19, Information Technology Services (ITS) will perform a software update to Faculty Activity Insight System(FAIS) between 9:00 a.m. - 10:00 a.m. outside of the regularly scheduled maintenance window.
This update will introduce a new user interface but will NOT impact data or functionality of the service. Existing data will NOT need to be re-entered after the update is complete.
This change is being tracked in Service Now, CHG0033011.
WebMail was restored at 1:22pm. ITS is still investigating the root cause.
On Thursday, October 8, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform maintenance work to the eCommerce service. During that time frame, eCommerce services may not be available.
This issue is being tracked in ServiceNow: CHG0033755.
ITS is aware that Android phones using OS version 5 and greater are experiencing problems connecting to email.psu.edu for both POP and IMAP. ITS is researching on a solution.
The Meeting@PennState service has now been restored.
The ITS Team is currently investigating the cause of the issue.
WebMail was restored as of 3:29 PM. No e-mail was lost as a result of the degradation.
Thursday morning Oct. 1st from 5:00AM to 7:00AM, maintenance work will be performed on the Call Manager Server Cluster.
Inbound and outbound voice calls will be briefly interrupted during this time.
Reference Change ID: CHG0033531
Today, Tuesday, September 29, outside the regularly maintenance window (1:00 p.m. - 5:00 p.m.), Information Technology Services (ITS) will perform an upgrade that will impact the following ITS services:
- Penn State Access Account Dashboard (https://www.work.psu.edu/)
- Check Other PASS Quotas utility
- wireless.psu.edu (website only, not the PSU wireless network)
No outage or change in service behavior, to the above mentioned services, is expected during the upgrade.
This change is being tracked in ServiceNow: CHG0033696
ITS identified the issue and WebAccess was in a fully operational state as of 11:11am.
On Tuesday, September 29, 2015, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform maintenance on the DataFlux production server to increase field lengths for web services.
A brief interruption (few minutes) is planned and services using DataFlux for adding or finding a person will not be available during the service interruption.
From approximately 9 a.m. to 9:50 a.m. today, web services calls to LionPATH were failing with an authentication error. This was due to an expired account used for LDAP authentication from LionPATH. The account was updated and the expiration removed so that this issue will not recur. We apologize for any inconvenience.
On Thursday, September 24, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform maintenance to the eCommerce Service.
During the maintenance, eCommerce may not be available.