ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 33 min 21 sec ago

Resolved: ANGEL Logins Degraded

Mon, 03/30/2015 - 10:53
ITS has switched authentication methods and users are able to log in to ANGEL normally.

Resolved: Undergraduate Admissions Imaging Service experiencing problems

Mon, 03/30/2015 - 10:27
The Undergraduate Admissions Imaging service is back online as of 9:00 a.m. This service outage was caused by a licensing issue.

Resolved: Meeting @ PennState temporarily unavailable this morning

Fri, 03/27/2015 - 09:47
This morning, from approximately 7:30am to 8:08am the Meeting @ PennState service was unavailable.

Staff are researching the outage and will update this ticket as soon as there is more information.

The service is fully operational now.

We apologize for any problems this has caused.

Resolved: Network and Voice Services Disruption

Thu, 03/26/2015 - 14:00
The earlier ITS Alert regarding an unexpected power outage in the Telecommunications Building indicated a disruption of voice services in multiple buildings at University Park; those services were restored at 6:05 am. It has since been determined that other services were similarly affected. Those, also, were restored. With this update, we provide additional information on that set, should anomalies have been detected subsequent to the outage as cited. The timeframe for this impact was from 4:55 AM until 6:05 AM.

- Network Services to Commonwealth Campuses
- University Park voice services to approximately 80 buildings
- University Park wireless services to approximately 70 buildings
- Approximately one-third of the other networks at University Park
- Remote Office Voice Services provided by Internet2/Aastra
- ITS Firewall Service Management Servers (firewalls were operational)
- Partial disruption to Internet Services for remaining networks

ITS continues our analysis of this incident, and will be conducting a review to identify actions to avoid similar incidents.

UCCX/ACD Server Maintenance Work

Wed, 03/25/2015 - 13:22
Friday morning March 27th between 6:00AM and 7:00AM, ITS/TNS will perform maintenance work on the secondary ACD server.

VoIP Server Maintenance Work

Wed, 03/25/2015 - 13:20
Thursday morning March 26th between 5:00AM and 7:00AM, ITS/TNS will perform maintenance work on the VoIP Servers.
During this time users could experience a momentary delay with voice services.

Resolved: 800/Toll Free Numbers

Wed, 03/25/2015 - 12:02
ITS/TNS is experiencing issues with our 800/Toll Free provider. Currently all numbers are pointing to the incorrect numbers. We are working with our provider to get the problem resolved in a timely matter.

Resolved: Voice service degradation - Problems with inbound audio on calls outside the University phone system

Wed, 03/25/2015 - 11:08
The service provider resolved the issue affecting inbound audio on calls outside the University phone system.

Resolved: Resolved: Internet service disruption.

Wed, 03/25/2015 - 09:40
An unplanned circuit vendor outage this morning, impacted the University's Internet connectivity between 1:03 AM and 2:37 AM. ITS is continuing to investigate the nature of this outage with our circuit vendor.

DataFlux Maintenance

Tue, 03/24/2015 - 16:36
On Tuesday, March 31, 2015, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform maintenance on the DataFlux production server.

Services using DataFlux will not be available during the scheduled maintenance. The actual outage will be focused around 6:00 a.m. for an estimated 15 minutes. It is anticipated that this update won't impact normal production hours.

Resolved: University Collaborative Suite (UCS) Partial Outage

Tue, 03/24/2015 - 16:25
From 2:14-2:29 p.m., UCS servers experienced a partial outage. Staff is looking into the root cause of the issue.

No e-mail was lost as a result of the outage.

Resolved: DataFlux Service Changes

Tue, 03/24/2015 - 09:46
On Monday March 23, 2015, at 7 a.m., all AIS DataFlux match code requests will no longer be served by the legacy AIS DataFlux infrastructure. At this time, all requests will start going to the Identity Services (IdS) DataFlux server. The IdS DataFlux server is using a more current Quality Knowledge Base (QKB) to retrieve match codes. The NAME match code is increasing from 20 to 27 bytes. This change should be transparent to the end user.

Resolved: IBIS/ISIS Disaster Recovery Exercise - March 11-20, 2015

Fri, 03/20/2015 - 22:05
ITS successfully performed this disaster recovery exercise. By 6:00 a.m. this morning IBIS and ISIS were returned to their individual enterprise servers with verification testing completed by 7:00 a.m.

Resolved: Internet service degradation

Thu, 03/19/2015 - 13:00
This maintenance has been completed. Internet service returned to normal operations at 1:00 AM.

Resolved: Mitel/ I2 Session Border Controller Maintenance

Thu, 03/19/2015 - 08:04
This work was not done by Mitel Tuesday Morning. Mitel has it scheduled for Wednesday morning from 6AM to 6:15AM.

cactus.aset.psu.edu Maintenance

Wed, 03/18/2015 - 16:19
On Thursday, March 19, during the maintenance window (5-7 a.m.), an upgrade will be made to the cactus.aset.psu.edu server.

A short, minute-long outage may occur while maintenance is being performed.

Resolved: AIS Mainframe IP Connections

Tue, 03/17/2015 - 14:49
A mistake was made in addressing a command to the AIS Mainframe, which resulted in the issue. Staff corrected the miscommunication as of 11:45 am.

Resolved: Penn State Berks

Tue, 03/17/2015 - 13:02
Voice maintenance at Penn State Berks was completed on 3-16-15 at 11:30 PM. Services returned to normal at that time.

Resolved: Penn State University :Video Bridge Disruption

Mon, 03/16/2015 - 17:56
The Penn State Video bridge is operational. ITS/TNS staff worked with the vendor to resolve issue

Service interruption, Tuesday March 17,2015

Mon, 03/16/2015 - 16:42
There will be a brief interruption of Electronic Theses and Dissertations (eTD) and Honor Theses (eHT), along with Scholarsphere during the 5-7 a.m. (EDT) maintenance window.