ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 23 min 27 sec ago

Unexpected Library service interruption

0 sec ago
We are currently experiencing an unexpected outage with Library services (Library Website, The Cat, Databases, etc.)
Technicians are aware of the problem and are working on a solution.

Call Manager Server Maintenance Work

2 hours 12 min ago
Wednesday morning Sept. 2nd from 6:00AM to 7:00AM maintenance work will
be performed on the Call Manager Server cluster in order to replace a faulty power supply.
During this time, there will be no impact to voice services.

Change ID: CHG0033439

Resolved: Resolved: Sites Upload Media Issue

Mon, 08/31/2015 - 23:14
The Sites at Penn State backend storage issue has been resolved as well as any performance issues you might have been experiencing during this alert.

Update: Changes to ANGEL Login for beginning of fall semester

Mon, 08/31/2015 - 16:53
ITS will return ANGEL to WebAccess authentication tomorrow, September 1, at 7:30am Eastern Time.

Scranton Router to be Upgraded

Mon, 08/31/2015 - 15:21
The IT staff at Scranton campus has proved ITS with a window on Wednesday, September 2nd, from 5:00 AM till 7:00 AM to perform an upgrade to the router. At that time the existing Cisco router will be upgraded to a Brocade MLX. All networks and services at the campus are expected to be restored by 7:00 AM that morning. (CHG0032762)

Penn State wireless service experiencing intermittent issues

Fri, 08/28/2015 - 17:56
The Penn State wireless service is currently experiencing intermittent issues that may affect user connectivity. IT staff are working to resolve these issues and are investigating changes to mitigate the effects.

Users may experience one or more of the following when attempting to access Penn State wireless:

Occasional delays when connecting to the "psu" wireless network
Occasional disconnects from the "psu" wireless network
Inability to connect or remain connected to the "psu" wireless network during peak usage times
There are no actions for users to take at this time. An update will be provided when wireless is functioning normally.

Update: Central Person Registry (CPR) and Identity Provisioning Software Update

Fri, 08/28/2015 - 17:23
Additional change information is being tracked in ServiceNow (CHG0033406).

Resolved: Symantec Endpoint Protection Unavailable

Fri, 08/28/2015 - 11:17
To improve the University\'s security posture, administrative access to the ITS centrally provisioned Symantec Endpoint Protection servers from public IP space has been restricted through appropriate safeguards. Administrative access from non-PSU subnets must now be accomplished via the Virtual Private Network (VPN) service.

The change to administrative access does not impact Symantec services for end-users.

Integrated Student Information Systems (ISIS) & Integrated Business Information System (IBIS) Diagnostic Tests - September 1 & 2

Fri, 08/28/2015 - 11:10
Beginning on Tuesday, September 1, at 5:00 a.m. and concluding on Wednesday, September 2, at 7:00 a.m., Information Technology Services (ITS) will perform vendor diagnostic tests to Integrated Student Information Systems (ISIS) & Integrated Business Information System (IBIS).

ACOM, BCOM, CCOM, and eLion users may experience a slight degradation of service on both mornings.

Resolved: Beaver Campus phone system

Fri, 08/28/2015 - 10:53
Phone service to and from Beaver Campus has been restored.

Resolved: Unexpected Library service interruption

Fri, 08/28/2015 - 03:54
We are currently experiencing an unexpected outage with Library services (Library Website, The Cat, Databases, etc.)
Technicians are aware of the problem and are working on a solution.

ScholarSphere service interruption, 8/28/2015

Thu, 08/27/2015 - 13:51
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 8/28/2015 in order to apply updates.

Update: Faculty Activity Insights (FAIS) Update - August 28

Thu, 08/27/2015 - 13:49
Due to the technical issues that the vendor encountered with data migration for a couple of Penn State\'s screens, this update is postponed. As soon as the date is set, this alert will be updated.

Central Person Registry (CPR) Software Update

Wed, 08/26/2015 - 19:07
On Thursday, August 27, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), a software update is planned for the Central Person Registry (CPR).

This update will include changes for LionPath, CACTUS, and Identity Provisioning. Work will be performed across a clustered environment and should not impact functionality of the service.

This change is being tracked in Service Now (CHG0033363).

Session Border Controller Maintenance Work

Wed, 08/26/2015 - 17:35
Thursday morning 08/27/15 between 5:00AM and 7:00AM, ITS/TNS will perform maintenance work on the
Session Border Controllers that provide voice services to the following units.
During this time, voice services could be affected.

Applied Research Lab
College of Engineering
Mitel/ I2

Change ID: CHG0033252

Resolved: Sites High Load

Tue, 08/25/2015 - 16:24
The \'Error establishing a database connection\' errors have been resolved. Another issue has been detected logging in users. We are currently working to resolve that issue now. We will update this alert as necessary.

Resolved: Meeting@Penn State Service Degredation

Tue, 08/25/2015 - 14:12
An issue impacting Meeting@Penn State has been brought to the attention of the IT Service Desk. Currently this issue is causing inability to login and access meetings. ITS is currently working to resolve this incident as quickly as possible.

The IT Service Desk will continue to post updates to this alert as more information becomes available.

Thank you,

The IT Service Desk

CHG0033059 firmware update for 7821 and 8831 model phones

Mon, 08/24/2015 - 15:29
Wednesday morning, August 26th between 5:00AM and 7:00AM ITS/TNS will perform maintenance work on the Call Manager Servers.
During this time, new firmware will be applied to Cisco 7821 and Cisco 8831 model phones.

Please reference CHG0033059 for further information.

Resolved: WebMail Slowness

Mon, 08/24/2015 - 12:38
As of 10:47am, WebMail users are able to access their email.

Resolved: WebAccess slow

Mon, 08/24/2015 - 12:33
Load on the WebAccess servers returned to normal levels by 10:37. Staff continue to monitor the systems.