ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 14 min ago

Update: Radius Certificate Update

Thu, 05/14/2015 - 08:53
The certificate was successfully updated this morning during the maintenance window. However, it was discovered that Mac and Apple devices (and potentially other operating systems) are not recognizing this new certificate.

ITS is investigating and will update this alert as soon as more information is available.

FPS SSL certificate update

Wed, 05/13/2015 - 21:37
On Thursday, May 21, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will update the SSL certificate for https://fps.psu.edu. This upgrade involves a newly issued SHA-2 certificate from InCommon. ITS does not anticipate any issues as a result of this upgrade, but will rollback to the old certificate should problems appear.

Resolved: Storage Infrastructure Outage - May 13

Wed, 05/13/2015 - 14:21
All services listed in the original alert have recovered at this time.

Resolved: ScholarSphere service interruption, 5/13/2015

Wed, 05/13/2015 - 09:30
There is an unplanned outage of ScholarSphere. We are working to resolve the issue.

Resolved: Penn State Voice Mail

Wed, 05/13/2015 - 08:18
Currently ITS is aware that the Message Waiting Indicator (red light on phone) is delayed. This could be no indicator light for new messages or the light staying on after messages have been retrieved. We expect the delay to be resolved by the end of business today. We apologize for any inconveniences.

Resolved: VoIP Server LAN Maintenance Work

Tue, 05/12/2015 - 18:52
Tuesday morning May 12th from 5:00AM to 7:00AM, maintenance work will be performed on the VoIP server LAN. As part of this scheduled work, VoIP endpoints may experience a brief interruption of service.

Resolved: Yammer currently experiencing issues with user access

Tue, 05/12/2015 - 14:21
Yammer engineers suspect that one of the back-end services related to caching is responsible for the user access issues. An automated recovery feature took the appropriate action to restore service to normal levels.

DIMC Maintenance - May 14

Tue, 05/12/2015 - 13:35
On Thursday, May 14, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to DIMC. It is anticipated that the work will last approximately 20 minutes, during which DIMC will not be available.

College Cost and Tuition Estimator Maintenance - May 14

Tue, 05/12/2015 - 13:33
On Thursday, May 14, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will update the College Cost and Tuition Estimator https://cce.ais.psu.edu/college-cost-web/collegeCostPageOne.xhtml. While work is being performed, the College Cost and Tuition Estimator will not be available. It is anticipated that the outage will last approximately 5 minutes.

eLion Maintenance - May 13

Mon, 05/11/2015 - 16:55
On Wednesday, May 13, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to eLion.

eLion will not be available while work is being performed.

Resolved: Changes to ANGEL Login for Finals Week

Sat, 05/09/2015 - 08:53
Starting on Friday, May 1, students, faculty, and staff who use ANGEL will login to the system through the ANGEL homepage instead of WebAccess. As a result, the login page will look different from the usual WebAccess page. While users will still login using their Penn State user ID and password, the authentication will not be through WebAccess. This change is being made to help ensure the continuous availability of ANGEL during finals week as this is typically a peak usage period for ANGEL. Users should note that switching ANGEL away from WebAccess means that ANGEL will not be part of the single sign-on services during this time. As a result, users will be prompted to login again when moving between ANGEL and to/from other online Penn State services. Other single sign-on services, such as WebMail and eLion, will not be affected. The switch will begin at 3:00 p.m. (Eastern Standard Time) Friday, May 1, and end after the final exam period is completed at 1:00 p.m. (Eastern Standard Time) Friday, May 8.

Resolved: Webmail Service Outage

Fri, 05/08/2015 - 21:54
Webmail is generally available as of 8:44 p.m. No messages were lost.

Resolved: VoIP Maintenance Work

Thu, 05/07/2015 - 11:53
Thursday morning 05/07/15 from 6:00AM to 6:30AM ITS/TNS will perform maintenance work on the VoIP system.
As part of this maintenance work, inbound and outbound calls may be briefly interrupted.

Resolved: elionnx.ais.psu.edu errors

Wed, 05/06/2015 - 19:56
At 6:54 p.m. service was restored.

Resolved: Urgent Network maintenance - University Park

Wed, 05/06/2015 - 08:34
ITS will be performing urgent maintenance on the Telecom7 router on 5/1/2015 at 5:00 AM to address a configuration problem. Any non-redundant services on Telecom7 router will experience up to a 5 minute disruption at 5:00 AM. Redundant services such as VoIP and Wireless are expected to have a momentary loss of service.

Resolved: Penn State University Park: Voice Services Maintenance in multiple Buildings

Tue, 05/05/2015 - 14:21
VoIP services resumed to normal operations at 6:00 am

Resolved: Penn State University Park: Planned Maintenance Telecom Wireless Aggregate

Tue, 05/05/2015 - 14:17
Wireless services resumed to normal operation at 6:00 am

Resolved: Penn State University Park: Planned Maintenance Telecom Wireless Aggregate

Tue, 05/05/2015 - 14:16
Wireless services resumed to normal operation at 6:00 am

Resolved: Enterprise Information System (EIS) Service Outage

Tue, 05/05/2015 - 10:32
The new certificate was installed and EIS is now back online.

Resolved: DataFlux Service Outage

Tue, 05/05/2015 - 09:41
As of 7:51 a.m., repair of a server disk was completed, match codes confirmed, and the DataFlux service is available.