The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 49 min 4 sec ago
One of the NFS PASS Gateway servers had an issue and had to be restarted. Because of this some users may have to remount /pass through the NFS gateway.
The following library services will be briefly unavailable during the 5-7 a.m. (ETD) maintenance window on Wednesday, September 11, 2013.
Olive Newspaper Archive
Media Site Live Server
Helix Server - Library Music Recordings
Around 3:13pm WebAccess started working normally. Staff are still determining what caused WebAccess to go into a degraded state.
UCS has been stable since the affected server was restarted. No e-mail was lost during this process.
The failed hardware was replaced and the server was functioning normally as of 6:43.
This issue was fixed as of 9:30pm on Thursday, September 5.
This issue was fixed as of 6:30pm on Thursday, September 5.
One of the three Kerberos servers, fido (126.96.36.199), crashed with a hardware failure at 4:56. The system was restarted and was functioning as of 6:56. The cause of the hardware failure is a bad memory DIMM and is offline. During the hardware failure users may have had issues with authenticating to services. After the fido was restarted, data replication of password changes were not completely caught up until 7:14. So, users may have received a failed authentication, if they changed their password from 4:56-7:14.
Sites.psu.edu is experiencing difficulties at the moment. The site is up, but is in a read-only state. IT staff are currently working on the issue and will update this alert when new information has been found.
The ITS maintenance affecting the ISP West connection was completed this morning. The maintenance affected the ISP West connection between 5:58 AM and 6:07 AM, during which time internet connectivity was maintained via the ISP East connection. During the 9 minute period, connectivity to some Internet2 sites may have been less than optimal.
Power was restored to Penn State Harrisburg at 7:00 am and networking services resumed to normal operations.
As of 4:30 PM on Tuesday, September 3, 2013, our service provider informed us the Internet2 peering service with Amazon Web Services was restored.
The restart performed earlier this morning cleared up any IMAP issues a few UCS users were experiencing. IMAP users can now receive their e-mail messages.
On Tuesday, September 17, 2013, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will discontinue the Access Domain WINS Service. Users will no longer be able to use this service. WINS in the Access Domain is a deprecated service and should not be used by clients.
If you are still using WINS in the Access Domain and need help configuring your clients, please contact email@example.com.
Schedule changes and information pertaining to Information Technology Services (ITS) during the holiday have been posted at http://its.psu.edu/about/holiday-schedule-changes.
All internal testing is successfully completed. UCS is back up and running at this time.
Starting at 4:00 on Sept 1, users may have been getting:
This was caused by an incompatibility between our Anti-Virus definitions and our Anti-Virus software. We update our Anti-Virus definitions daily. The solution was to upgrade the Anti-Virus software and re-update our Anti-Virus definitions. This was completed by 8:00. The services that were affect were, smtp.psu.edu, lists.psu.edu and incoming e-mail to psu.edu.
We will be working with the vendor of the Anti-Virus software to ensure this does not happen again. We have disabled automatic Anti-Virus definition updates at this time. We will update manually until we have a root cause of this issue resolved.
We are closing this alert, but will update it with additional information when we have the root cause.
Currently, the voice mail system is experiencing a problem with audio distortion as a result of a mass notification.
ITS/ TNS is currently working on this problem.
php.scripts.psu.edu experienced a degradation in service from 12:55 to 1:15 PM today, August 29. The slowness in response was caused due to an influx of traffic on the server.
During that period users may have experienced a timing-out of connections that rely on the server. As of 1:15 PM, php.scripts.psu.edu and all services dependent on it were restored to full functionality.