ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 23 min 53 sec ago

Vacation Auto-reply Service Maintenance - June 26, 2014

Thu, 06/19/2014 - 14:30
On Thursday, June 26, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform an upgrade to the Vacation Auto Reply service ( During this maintenance period, users may experience a small delay with the service. No Vacation Auto-replies will be altered nor will any e-mails will be lost.

The change being made will address responding to all list type emails when a vacation auto-reply is active for a user's e-mail account, thus reducing the number of auto-replies a sender receives if an e-mail recipient employed this service.

ScholarSphere service interruption, 6/18/2014

Tue, 06/17/2014 - 14:18
There will be a service interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on 6/18/2014 in order to restart the service.

Resolved: CCOM Issue

Tue, 06/17/2014 - 14:10
We experienced a problem with CCOM which is the application that is used to login to IBIS. The situation required that we restarted CCOM to correct the problem. The outage lasted approximately 10 minutes.

WebMail Maintenance - June 25, 2014

Fri, 06/13/2014 - 15:12
On Wednesday, June 25, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform an upgrade to WebMail. During this time, intermittent outages may occur. E-mail users of the POP and IMAP protocols will not be affected.

The WebMail upgrade will contain the following feature enhancements:

*If any version of the word “attach” is detected within the body of a newly composed e-mail and the user presses the Send button without any attachments present, users will receive a warning prompting them to add an attachment.
*Any folder, except for the system folders (inbox, saved drafts, outbox, attachments, junk, and trash), may be renamed.
IMAP Users will now be able to view their IMAP inbox size.
*The WebMail homepage graphic will change to use the “Forever Stamp”.

Users trying to access WebMail may experience a degradation and/or a brief interruption of service during this period.

Resolved: Wireless Networking Services Disruption

Fri, 06/13/2014 - 13:56
As of 12:40 PM, wireless services at Cedar Building have been restored. At this time, all networking services disruptions caused by the brief power outages this morning have been cleared.

ISIS & IBIS Maintenance

Tue, 06/10/2014 - 15:07
Maintenance will be applied to ISIS & IBIS during the maintenance window (5-7AM) Wednesday morning, 6/11/14. There will be a brief outage of IBIS and ISIS Services. The maintenance will be completed well before the end of the maintenance window (7AM).

Resolved: Library A-Z list unavailable, June 10, 2014

Tue, 06/10/2014 - 14:21
We are experiencing an unexpected outage with the Libraries A-Z list. Technicians are working to resolve the issue.

Resolved: Unplanned Service Interruption for PSU Shibboleth Service

Tue, 06/10/2014 - 09:35
We are experiencing an unplanned service interruption that is affecting the Penn State Shibboleth service. Staff are investigating the problem. Thank you for your patience.

Resolved: Planned Update and Service Interruption for Microsoft IT Academy

Fri, 06/06/2014 - 14:36
Microsoft will be updating their eLearning platform for Microsoft IT Academy from May 29 through June 5. They have notified us that during this time period, the service will be unavailable to all users.

What does this mean to me?
Because this is a planned outage on Microsoft’s end you will not be able to access any Microsoft IT Academy eLearning classes between May 29 and June 5. Starting on June 6 the new eLearning platform will make it easier for you to create and assign Learning Plans, assign content, and track training in Microsoft IT Academy. Users who began an eLearning course in the system prior to the update will not be able to resume their courses where they had left off; partial completions will not be migrated into the new system. We apologize for any inconvenience this might cause.

When will this be resolved?
The changes will be completed and Microsoft IT Academy will be back up and running on June 6, 2014.

Resolved: Penn State Altoona voice services disruption.

Fri, 06/06/2014 - 09:26
Between 2 and 3pm on Thursday, June 5th, there will be a disruption of telephone services at Penn State Altoona. This is due to an upgrade and reboot of the system, and should last approximately 25 minutes.

Resolved: TSM Backup Services Degraded

Fri, 06/06/2014 - 03:15
As of 22:15 on June 5th, all issues with the hardware supporting have been resolved.

Single DES Encryption Type Trusts to be Discontinued August 31, 2014

Thu, 06/05/2014 - 15:53
On Tuesday, August 31, 2014, Information Technology Services (ITS) will discontinue Single DES Encryption Type Trusts to the kerberos realm ( for Penn State Access Accounts. No new Single DES encryption trusts have been created since February 1, 2014. If you need to upgrade your trust or have further questions please contact

According to the Internet Engineering Task Force (IETF), an internet standards organization that recommends internet best practices, Request for Comment (RFC) 6649: "The Kerberos 5 network authentication protocol, originally specified in RFC 1510, can use the Data Encryption Standard (DES) for encryption. Almost 30 years after first publishing DES, the National Institute of Standards and Technology (NIST) finally withdrew the standard in 2005, reflecting a long-established consensus that DES is insufficiently secure. By 2008, commercial hardware costing less than USD 15,000 could break DES keys in less than a day on average. DES is long past its sell-by date. Accordingly, RFC 6649 updates RFC 1964, RFC 4120, RFC 4121, and RFC 4757 to deprecate the use of DES, RC4-HMAC-EXP, and other weak cryptographic algorithms in Kerberos. Because RFC 1510 (obsoleted by RFC 4120) supports only DES, this document recommends the reclassification of RFC 1510 as Historic."

The above text was taken from the IETF website, .

Resolved: Server restarts may be causing intermittent DIMC / FPS issues

Tue, 06/03/2014 - 10:56
The issue has been resolved.

Resolved: Planned power disruption: Penn State Schuylkill

Tue, 06/03/2014 - 08:32
The scheduled power outage at Penn State Schuylkill has been completed. Networking services have resumed normal operations.

Resolved: Integrated Student Information System (ISIS) Hardware Failure

Mon, 06/02/2014 - 09:55
The affected hardware was restarted and it is anticipated that all systems should be back online by 8:10 a.m.

Resolved: Extended Maintenance Window for Skillsoft.

Sun, 06/01/2014 - 09:36
Please be advised that Skillsoft Hosting Services, in a continuing effort to ensure the best possible learning experience for Skillport users, will be conducting an extended maintenance window on May 31, 2014 between the hours of 6am ET and 8pm ET. This window is required in order to apply important updates to the reporting module.

Service interruption, eTD and eHT, May 28, 2014

Tue, 05/27/2014 - 10:01
There will be a brief interruption of Electronic Theses and Dissertations (eTD) and Honor Theses (eHT) during the 5-7 a.m. (EDT) maintenance window on Wednesday, May 28.

Resolved: Memorial Day Holiday Schedule Changes

Tue, 05/27/2014 - 09:48
Schedule changes and information pertaining to Information Technology Services (ITS) during the holiday have been posted at

Resolved: Power Outage Will Affect Services and Servers May 24-25

Sun, 05/25/2014 - 21:30
Rewiring of the power switch in the Shields Building was successfully completed. As of 8:25pm tonight, Kerberos, Active Directory, WebAccess, and ldap.offsite are all running as expected.

Resolved: Connectivity Issues

Thu, 05/22/2014 - 09:38 connectivity issues have been resolved. We apologize for any inconvenience this may have caused.
For more information, please contact the Business Intelligence Team (

Thank you,
Penn State Business Intelligence Team