ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 45 min 15 sec ago

Resolved: Service interruption, 07/22/2015

Thu, 07/23/2015 - 04:41
On Tuesday, July 22, 2015 there will be an outage due to scheduled maintenance between from 9:00 PM — 3:00 A.M. (EST) the following for the following services:
University Curriculum Archive -
Electronic Theses and Dissertations (eTD) and Honor Theses (eHT)

Resolved: Libraries Service Interruption

Thu, 07/23/2015 - 04:35
Service Interruption Wednesday 7/22/15 9:00 pm-3:00 am -- Multiple Services
A large number of library services will be unavailable do to scheduled maintenance on Wednesday 7/22/15 9:00 pm-3:00 am.

These include:
Libraries electronic resources (through LionSearch, Databases A-Z List, The CAT, e-Reserves and Research Guides) will be unavailable.
Digital images, books and journals accessible through the Digital Collections site: plus Les Écrits d’Aimé Césaire and The Union Catalog of Early Movable Books
Some search aids and bibliographies (see for a complete list)

The Libraries website and The Cat will be up but may experience intermittent outages during this time.

ITS Data Center Fabric maintenance

Tue, 07/21/2015 - 13:34
ITS will be performing emergency maintenance on the Data Center fabric Wednesday, July 22 from 5:00 AM-7:00 AM to correct a memory leak in the switches' operating systems. Widespread service interruption is NOT expected. Customers that we expect to experience outages have been contacted directly by Data Center staff.

Resolved: Scheduled Power Shutdown at Waring Hall on July 20, 2015

Tue, 07/21/2015 - 06:53
OPP has scheduled an electrical services shutdown at Waring Hall from 6:00am to 5:00pm on Monday, July 20th.

CLC labs and services in these buildings may not be available during this time.

Resolved: Mainframe Hardware Change - July 18

Mon, 07/20/2015 - 11:46
The mainframe infrastructure change was fully complete by 9:00 pm on Saturday.

Resolved: WebAccess

Mon, 07/20/2015 - 10:55
(emailing alert to reach wider audience)

The Security Tokens currently used by WebAccess (also known as RSA/Vasco tokens or mainframe tokens) will not be usable during part of Saturday, July 18 as the mainframe will be undergoing a hardware change.

The mainframe outage is scheduled from 6pm Saturday until 12am Sunday, see ITS Alert 3597: for more information.

Resolved: Email Hardware Upgrade - Sunday, July 19

Mon, 07/20/2015 - 09:37
The upgrade is taking longer than expected. The current estimate for WebMail being back online is 2:00 PM. should be back online by 12:30 PM.

Resolved: Wireless and telephone service degradation

Sun, 07/19/2015 - 22:41
Power was restored to Merkle Lab area on campus on July 18, 2015 at 5:20pm. All services resumed normal operations.

Shared Service Catalog Update in ServiceNow

Fri, 07/17/2015 - 14:15
On Monday, July 20, the Penn State Service Management Program will be releasing an updated service catalog in ServiceNow. The service catalog will be shared by Outreach and Online Education, Information Technology Services (ITS), Smeal College of Business, Penn State Harrisburg, and Penn State York, and will be organized by higher-level business services, under which each subunit will have its own service offerings.

As a result of this update, Outreach and Online Education and ITS staff will see a new look-up table for the “Service” field when opening an incident or change in ServiceNow. Smeal, Harrisburg, and York staff will now be able to open and route incidents and changes for unit- and campus-specific services. You can find more information about this change at in the Release Notes section of the Service Management Office website at

Resolved: Network Border Router Upgrades

Thu, 07/16/2015 - 17:24
The border routers have been upgraded and service impact was as expected. All services resumed normal operations.

eLion Maintenance Update - July 28

Thu, 07/16/2015 - 17:20
On Tuesday, July 28, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will update eLion to support a new database configuration. eLion will not be available while the update is taking place.

Planned Maintenance Willard Wireless Aggregate

Thu, 07/16/2015 - 09:37
On Wednesday July 22 and Thursday July 23 during the maintenance window (5:00 a.m – 7:00 a.m.), ITS will be making configuration changes to the Willard hub site wireless architecture. During the maintenance window, wireless service will be disrupted in the following buildings:

Calder Square II
Colleve Ave Annex
EE East
EE West
Noll Labs
Power Plant

Resolved: Altoona Smith Building Network Scheduled Maintenance Work

Thu, 07/16/2015 - 07:51
Wednesday evening 07/15/15 from 6:00PM to 8:00PM, networking services
that service the Altoona Campus Smith Building will be taken off line in order to
perform maintenance.

Change ID: CHG0032853

ScholarSphere service interruption, 7/16/2015

Wed, 07/15/2015 - 11:13
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 7/16/2015 in order to apply updates.

Resolved: Radius Certificate Update

Wed, 07/15/2015 - 10:47
The certificate was successfully updated this morning during the maintenance window. However, it was discovered that Mac and Apple devices (and potentially other operating systems) are not recognizing this new certificate.

ITS is investigating and will update this alert as soon as more information is available.

Resolved: PSU Wireless Connectivity

Wed, 07/15/2015 - 10:47
If you are experiencing problems logging into the “PSU”wireless network, please first connect to “psuwirelesssetup” and then visit wireless.​psu.​edu/​joinnow to reconfigure your wireless settings.

If you continue to experience problems, please contact your local IT support in your college, department, or campus and they will be able to assist you.

The central IT Service Desk is experiencing a heavy call volume as we support remediation for the College of Engineering so encourage you to seek assistance locally first. We appreciate your patience and flexibility.

Resolved: Windows 8 Outlook 2013 users and

Wed, 07/15/2015 - 10:46
Due to a May 12, 2015 Microsoft patch ( for Windows 8 (and later) Outlook 2013, users who send e-mail with can no longer send e-mail. ITS is working to remediate this as soon as possible. We anticipate that this will be resolved in early June. Please note: this does not affect Windows 7 Outlook users.

Until a fix can be applied to, ITS recommends that Windows 8 (and later) Outlook 2013 users implement one of the following suggestions:
1) Change the Outgoing Mail Server within Outlook 2013 to (following the “For Non-Authenticated SMTP, follow these steps:” at the bottom of ITS KB Article 2981, Once this setting is changed, users off-campus will need to use VPN to access email on Outlook 2013.
2) Use another email client, such as Thunderbird, to send e-mail. Reference this KB article for instructions on how to set up Thunderbird using IMAP: . Reference this KB article for instructions on how to set up Thunderbird using POP: .

Resolved: ANGEL Storage ESX Move to CML

Wed, 07/15/2015 - 10:46
Beginning on July 13, Information Technology Services will start migration of ANGEL storage for the web tier from IBM XIV to Dell Compellent. This will be accomplished in two phases. The first phase (July 13-15) will encompass 20 webservers. The second phase (July 23-27) will address the remaining 60 webservers. No outage or degradation of service is expected during each phase.

Re-approving Windows Updates for Central Windows Server Update Service (WSUS)

Tue, 07/14/2015 - 15:27
On Tuesday, July 28, 2015, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will be re-approving the following security updates on the central Windows Server Update Service (WSUS). This is necessary to ensure clients and servers have the most recent security updates applied. For more information on why these updates were temporarily un-approved from our WSUS service please refer to ITS Alert-3463. The updates are KB3033929, KB3035131, KB3002657, and KB3045999. If the issue identified in ITS Alert-3463 did not impact your systems then this change should have no impact on your systems.

Admissions Imaging Production Server Upgrade - July 15

Mon, 07/13/2015 - 17:03
On Wednesday, July 15, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will upgrade the Admissions Imaging Production Server in preparation for future changes needed in support of Project LionPATH.

It is anticipated that this service will be back up and available before 7:00 a.m.