ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 51 min 52 sec ago

Resolved: PASS - Service Degradation

Mon, 04/13/2015 - 20:17
It was discovered later that not all nodes had /pass/os mounted correctly after the recovery at 5:09 p.m. This filesystem mount has been corrected on all nodes in the past hour (by 7 p.m.). During the interim, this would have affected some users in the following ways:

- some users who mount PASS and use files under the /pass/os folder may have had a problem reaching them
- some PASS dependent management scripts may not have ran properly
- DIMC may have had problems checking users\' PASS and Web space status

Update: New Production GI Server - April 14

Mon, 04/13/2015 - 16:48
As a reminder, the current GI server will be replaced tomorrow, Tuesday, April 14, during the regularly scheduled maintenance window (5:00-7:00 a.m.).

If you have any questions, please contact the Generalized Interface (GI) Team (gen-interface-l@lists.psu.edu).

Resolved: The Secure Certificates service is unable to process certificate requests

Mon, 04/13/2015 - 16:42
Certificate processing for the Secure Certificates service is currently down due to an issue with InCommon. InCommon is aware of the issue and is working to correct the outage. No timeframe was given for resolution. As soon as the site is back online, Secure Certificates will resume processing certificate requests.

Resolved: protected.personal.psu.edu unresponsive

Sun, 04/12/2015 - 22:14
Between 8:19 and 9:01 p.m. https://protected.personal.psu.edu/ was unresponsive. ITS staff are investigating the cause.

Resolved: ScholarSphere service interruption, 4/10/2015

Sat, 04/11/2015 - 18:09
ScholarSphere will be unavailable from 8 p.m. (EST) 4/10/2015 to 7 a.m. (EST) 4/13/2015 in order to maintain the system.

Resolved: eCommerce Control Center experiencing Second Factor Issue

Thu, 04/09/2015 - 10:11
Around 9:00 am, users were once again able to log into the eCommerce Console Center.

Resolved: FPS Authentication Services Degraded

Thu, 04/09/2015 - 09:01
Access to services related to this degradation have been restored. ITS is performing analysis to identify a root cause.

Duo iOS Mobile App (used for 2FA service) Critical Update

Wed, 04/08/2015 - 13:54
Duo Security has released a critical update for the Duo iOS mobile app used with the Penn State Two-Factor Authentication (2FA) service. Information Technology Services (ITS) recommends users update their iOS devices to Duo Mobile version 3.7.1 as soon as possible.

Users who have automatic downloads active in their device settings for Apps and Updates should have received this update for installation. Users who don't have automatic downloads active should go to the App Store from their device and search for updates for the Duo Mobile App to download and install.

Affected Product(s): Duo Mobile for iOS, versions 3.4 - 3.7

Resolved: Workflow Telecommunications Services Request (WTSR) experiencing issues

Wed, 04/08/2015 - 12:39
Beginning around 7:00 am, the Workflow Telecommunications Services Request (WTSR) service began experiencing issues and was back online around 11:00 am.

Resolved: ANGEL Web Server Update - April 8

Wed, 04/08/2015 - 10:41
On Wednesday, April 8, 2015, during the regularly scheduled ANGEL maintenance window (4:00-6:00 a.m.), Information Technology Services (ITS) will update the ANGEL web servers. No outage is anticipated.

Enterprise Information System (EIS) Update - April 9

Wed, 04/08/2015 - 08:34
On Thursday, April 9, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will update the Enterprise Information System (EIS). No outage is anticipated.

DataFlux Maintenance

Tue, 04/07/2015 - 09:54
On Monday, April 13, 2015, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform maintenance on the DataFlux production server.

Services using DataFlux will not be available during the scheduled maintenance. The actual outage will be focused around 6:00 a.m. for an estimated 15 minutes. It is anticipated that this update won't impact normal production hours.

ScholarSphere service interruption, 4/07/2015

Mon, 04/06/2015 - 17:07
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 4/07/2015 in order to apply updates.

Resolved: ANGEL Storage System Maintenance Scheduled for April 3

Sat, 04/04/2015 - 00:57
Due to a delay in part delivery Information Technology Services will perform the emergency maintenance today, April 3, between 9:30 – 10:30 PM (Eastern Time) to replace a failing hardware component in the ANGEL storage system. No system impact is anticipated; however, users are advised there could be a brief disruption of service.

Resolved: Outreach SIP Trunk Maintenace Work

Fri, 04/03/2015 - 09:06
This maintenance work was postponed until Friday April 3rd between 6:00AM and 6:30AM.

Resolved: Meeting@PennState may be unavailable Friday, April 3, 2015 from 5:00am to 7:00

Fri, 04/03/2015 - 06:29
Meeting@PennState is now available.

LDAP Service Maintenance

Thu, 04/02/2015 - 17:13
On Tuesday, April 7, 2015, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform infrastructure maintenance on the LDAP Directory production service (ldap.psu.edu).

Applications using this Penn State Directory service will not be available during the scheduled maintenance. The anticipated outage during the maintenance window is expected to be no more than five minutes.

Generalized Interface (GI) Maintenance - April 3

Thu, 04/02/2015 - 16:15
Tomorrow, Friday, April 3, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to the Generalized Interface (GI) that may impact associated services such as eLion and eCommerce.

Maintenance Work to Workflow Server - April 2

Wed, 04/01/2015 - 17:30
On Thursday, April 2, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to the Workflow server. During the maintenance window, Workflow will not be available. It is anticipated that all work will be completed prior to 7am.

Resolved: Service Degradation - Statewide Network

Wed, 04/01/2015 - 12:32
The traffic source has been identified, found to be legitimate, and throttled to prevent saturation in the statewide network.