The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 19 min 58 sec ago
WebMail was restored at 3:36pm. At that time WebAccess started having issues (http://alerts.its.psu.edu/alert-3769). To assist in the resolution of WebAccess, WebMail was disabled at 3:40pm. WebAccess than recovered at 4:10pm, and WebMail recovered at 4:14pm.
WebAccess experienced a degraded state between 3:36 p.m. and 4:10 p.m. IT Staff continue to investigate the issue and are monitoring the service.
On Wednesday, October 21, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will update the webmail.psu.edu certificate. The certificate is changing to SHA-2 from SHA-1. WebMail users should not notice a change, but if one is discovered this alert will be updated.
No mail should be rejected or lost during this certificate update.
This issue is being tracked in ServiceNow: CHG0033906.
Maintenance was successfully completed by 10am and there was no disruption of service.
On Tuesday October 20, 2015 during the maintenance window (5am-7am) ITS will be performing maintenance on the ITS Knowledge Base (http://kb.its.psu.edu/). During the maintenance performance, the ITS Knowledge Base may be degraded. Reference Change ID: CHG0033855
An issue impacting Webmail has been brought to the attention of the IT Service Desk. Currently this issue is causing no access to Webmail. ITS is currently working to resolve this incident as quickly as possible.
The IT Service Desk will continue to post updates to this alert as more information becomes available.
The IT Service Desk
From 9:05am - 9:50am, WebMail experienced a service degradation. ITS is investigating the cause.
On Tuesday October 20,2015 there will be an outage of the Electronic Theses and Dissertations (eTD) and Honor Theses (eHT) due to scheduled maintenance during the 5-7 a.m. (EDT) maintenance window.
If you are a ServiceNow user, you can view the change record for this launch using number CHG0033718.
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 10/19/2015 in order to apply updates.
There will be a brief interruption of Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, October 22nd.
On Friday, October 16, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will restart a server supporting PAWS/Workflow. During the restart, PAWS/Workflow may not be available.
On Friday, October 16, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform routine maintenance to the production eCommerce DB2 server. The database will not be available during that time. Maintenance will be completed before the daily server reboot at 6:00 a.m.
The work scheduled for today (October 14) has been completed.
On Tuesday, October 20, during the regularly scheduled maintenance window (5:00-7:00 a.m.), ITS will apply vendor recommended fixes to Integrated Business Information System (IBIS) and Integrated Student Information System (ISIS). During the maintenance period, a brief outage of ACOM, BCOM, and CCOM will occur. The outage will also impact the GI, eLion, FIT, and WebIBIS.
The work is expected to be completed before the end of the maintenance window.
The ITS Service Now Change Request number for this is: CHG0033909
Power was restored to Penn State Fayette: The Eberly campus on October 13, 2015 at 2:33 pm. Networking and voice services resumed to normal operations at that time.
This outage appears to have been caused by a failed deployment for http://alerts.its.psu.edu/alert-3748
The systems in question were restored to operational state at 8:17 AM.
On Wednesday, October 14, 2015 Information Technology Services (ITS) will perform maintenance on the production ANGEL file server during the regularly scheduled maintenance window (4:00 a.m. - 6:00 a.m.). No service outage is expected.
Services have been restored, however, some web pages may still be slowed when loading. Staff continues to research the root cause of the issue.
WebAccess slowness is related to Alert 3750 (http://alerts.its.psu.edu/alert-3750).
This change is being tracked in Service Now Change CHG0033882.