ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 22 min 59 sec ago

Resolved: TurnItIn Service Degradation

Fri, 10/24/2014 - 15:26
Access to TurnItIn has been restored.

Resolved: Network Testing Tomorrow Morning May Have Service Impact on ANGEL

Fri, 10/24/2014 - 08:31
On October 24, 2014 (Friday), between the hours of 5:30AM to 6:00AM EDT, Information Technology Services (ITS) will perform network readiness testing that may have an intermittent impact on ANGEL's availability. Although ITS does not anticipate an impact, we recommend you do not submit any assignments or take quizzes during this timeframe.

This maintenance activity is in preparation for the Network Infrastructure Relocation that will begin on October 28th at 11PM EDT and conclude on October 29th at 7AM EDT. (See Alert at

Resolved: Resolved: eLion Schedule Planner Service Outage

Fri, 10/24/2014 - 07:45
A temporary outage has been placed on the eLion Schedule Planner application. Due to a recently announced security vulnerability, encryption software was disabled by the vendor’s web provider causing students to receive an error message when attempting to use the Schedule Planner tool.

Staff is working to resolve the issue that was first seen at 3:00pm on October 15.

CACTUS update

Thu, 10/23/2014 - 17:49
On Friday, 24 October, 2014, during the ITS maintenance window, we will be changing the CACTUS Web interface configuration.

This change will disable SSL versions 2 and 3 over HTTP.

We have tested this change and do not expect any problems, but users should contact the IT Service Desk for assistance if they experience any problems.

POODLE vulnerability and decommissioning of SSL v 3.0

Wed, 10/22/2014 - 17:24
The recently acknowledged vulnerability of the secure communications tool SSL version 3.0, called POODLE, leaves services using it vulnerable to having encrypted communications converted to easily-intercepted plain text. Information Technology (IT) staff are working to disable SSL version 3.0 on systems across the University in order to mitigate the vulnerability.

Users may encounter an error message when attempting to log in to updated Penn State systems and services if using an interface that relies on SSL version 3.0. To avoid this problem, all software used to communicate across the Internet (particularly Web browsers) should be updated to the newest versions available. Software updates and security patches are some of the best ways to proactively protect systems. Vendors are working to release updated software as soon as possible.

If you have questions or need assistance updating your Web browser or other software, contact the IT Service Desk at 814-865-4357.

Resolved: Some CLC services may be unavailable at this time.

Wed, 10/22/2014 - 11:28
The networking problem that caused the partial outage has been fixed and all service are operational.

Resolved: Network service degradation - Intermittent Internet connectivity

Wed, 10/22/2014 - 10:08
Internet connectivity has returned to normal operations. Please report further problems to the Network Operations Center at 814-865-4662

Identity Services Production Application Servers Maintenance

Tue, 10/21/2014 - 10:34
On Wednesday, October 22, 2014, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform maintenance on Identity Services production servers. It is anticipated that this maintenance will be a very brief outage.

The following services may not be available during the scheduled maintenance:
Central Person Registry (CPR)
PSUAlert web self-service interface

Resolved: TrackITS interruption, 10/21/2014

Tue, 10/21/2014 - 09:15
The TrackITS system will be unavailable during the 4 - 6 am (EDT) maintenance window on 10/21/2014 in order to apply updates.

Resolved: Library service interruption, 10/21/2014

Tue, 10/21/2014 - 09:15
The CAT will be unavailable due to scheduled maintenance between 4:00 am and 6:00 am (EDT) on Tuesday, October 21, 2014. Certain features within LionSearch may not be available during this interruption.

Other library services such as the Libraries website, and A-Z Database List are not impacted by this work.

Resolved: Service Degradation

Mon, 10/20/2014 - 12:53
Sites has returned to normal operating levels. Staff will continue to monitor the service and update you as the situation warrants.

Resolved: Service Degradation from Network Congestion

Fri, 10/17/2014 - 15:13
As of 8 p.m., Thursday, October 16, the issue has been resolved. A solution was implemented to alleviate the degradations, which has since been verified by the vendor.

A software change was made to the back-end servers of one of the web servers in response to the initial incident on Tuesday, October 14. Changes made during Wednesday’s Maintenance Window (5-7 a.m.) allowed for the network disruptions as a result.

Specifically, an errant interaction between the load balancer and back-end server in response to a specific network request triggered the service degradations.

The network setting configuration has been changed on the back-end servers to resolve the issue.

Staff will continue to monitor the issue, ensuring that the solution continues to prevent future occurrences.

Resolved: ScholarSphere functionality limitation, 10/16/2014

Fri, 10/17/2014 - 07:57
ScholarSphere will be unavailable during the 5-7 a.m. (EDT) maintenance window on 10/17/2014 in order to address the functionality limitation previously reported.

Resolved: ITS Streaming Service Maintenance

Thu, 10/16/2014 - 07:41
The ITS Streaming Service may be unavailable during the 6am to 7am maintenance window on Oct 16, 2014. During this time, technical staff will be performing server maintenance on the web servers that provide this service. We expect the service to be fully available by 7am.

Resolved: Sites Maintenance

Wed, 10/15/2014 - 06:27
Work has been completed for the Sites at Penn State service and all services have been restored. We will continue to monitor the service throughout the day and in the event of an issue will update this alert.

Update: Shellshock Vulnerability Requires Attention

Mon, 10/13/2014 - 21:39
Apple has released a security update for the critical Shellshock vulnerability in the Bash utility that is included with Mac OS X. Discovered in late September, Shellshock can potentially exploit all devices running Bash (including Unix, Linux, and Mac OS X operating systems), and is rated 10 on a scale of 10—the highest level alert that can be issued.

The security update is available for Mac OS 10.7, 10.8, and 10.9, but has yet to be released through Apple’s Software Update tool. However, the update is available through the IBM Endpoint Manger offered by SysMan, for those units using that service. Apple reports that systems running OS X are not at risk from Shellshock unless advanced UNIX services are configured on them, which is not likely for the vast majority of Macs. However, it is recommended that the update be applied if possible.

Update: Friends of Penn State Update - October 14 - now October 16

Mon, 10/13/2014 - 18:49
On Thursday, October 16, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will update the create_identity legacy cgi within Friends of Penn State (FPS) to resolve an issue with creating a My Penn State profile. This change will impact all FPS logins while the work is being performed.

This change was originally scheduled for Tuesday, October 14, 2014. We are pushing the date forward to allow for additional test time.

Penn State University Park: Voice Services Maintenance in multiple Buildings

Mon, 10/13/2014 - 14:42
On Wednesday morning, October 15, 2014, from 5:00 AM to 7:00 AM, ITS staff will be migrating VoIP services in 8 buildings to new hardware. During this time, VoIP services in the following buildings are expected to be disrupted for less than 10 minutes. Staff will be on-site to confirm services are restored to normal operations.

The buildings are:
Academic Projects
Academic Activities
Brill Hall
Centralized Bio Lab
Lasch Building
Miller Hall
Modular Lab A
Pollock Building

Resolved: Unplanned power outage: Penn State Erie

Mon, 10/13/2014 - 11:52
Power was restored to Penn State Erie: The Behrend College on October 13, 2014 at 09:41 am. Networking services resumed to normal operations.

Resolved: degraded service - October 9

Mon, 10/13/2014 - 11:28
Comcast lifted the block for on Friday, October 10, 2014. Aol lifted the block Monday, October 13, 2014. lifted the block on Saturday, October 11, 2014. We believe this problem is now resolved.