ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 42 min 53 sec ago

Resolved: LDAP: server outage

Sun, 08/16/2015 - 19:56
The LDAP (Penn State Directory) server was down from 5:34 p.m. until 5:42 p.m. Staff are investigating.

This did not affect or

Resolved: TNS Web Site and Apps Unavailable

Sat, 08/15/2015 - 22:38
The TNS Web Site and associated applications are online as network changes are completed.

Update: Sites Uploads Disabled

Sat, 08/15/2015 - 09:23
Uploads have been renabled. We will continue to monitor the service and update this alert as necessary. Please email with any issues you experience with uploads and we will address them.

Update: UMG Manager Tool Not Syncing with UCS

Fri, 08/14/2015 - 15:25
ITS identified a fix that will be implemented tomorrow, Saturday, August 15 during the maintenance window (5-7am). It is anticipated that UCS will be unavailable for approximately 10 minutes while this fix is applied. Any mail queued will be processed as soon as the service is back online.

Update: Voice Server Maintenance Work

Thu, 08/13/2015 - 16:41
Change ID: CHG0033114

Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere Service Interruption 8/18/2015

Thu, 08/13/2015 - 08:09
There will be a brief interruption of Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Tuesday, August 18th.

Resolved: Integrated Student Information Systems (ISIS) & Integrated Business Information System (IBIS) Diagnostic Tests - August 11 & 12

Wed, 08/12/2015 - 15:10
Beginning on Tuesday, August 11, at 5:00 a.m. and concluding on Wednesday, August 12, at 7:00 a.m., Information Technology Services (ITS) will perform vendor diagnostic tests to Integrated Student Information Systems (ISIS) & Integrated Business Information System (IBIS).

ACOM, BCOM, CCOM, and eLion users may experience a slight degradation of service on both mornings.

ScholarSphere service interruption, 8/12/2015

Tue, 08/11/2015 - 10:46
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 8/12/2015 in order to apply updates.

Resolved: University Support Building 2 UPS maintenance work

Tue, 08/11/2015 - 10:11
Liebert techs have identified the problem and fixed the issue with the UPS.

The UPS is up and on line at this time OPP tech is coming onsite to transfer the power from generator power to utility power.

Planned Maintenance Paterno/Pattee Wireless Aggregate

Mon, 08/10/2015 - 21:31
On Thursday August 13 during the maintenance window (5:00 a.m – 7:00 a.m.), ITS will be making configuration changes and hardware changes to the Pattee hub site wireless architecture. During the maintenance window, wireless service will be disrupted in the following buildings:

Cedar Building
Chambers Building
Eisenhower Chapel
Executive Ed
Music II
Nittany Lanscaping
Thompson Hall
Hamilton Hall
Irvin Hall
Mckee Hall
Jordan Hall
Watts Hall

Resolved: Central Person Registry (CPR) Infrastructure Maintenance, Affecting Multiple Services

Mon, 08/10/2015 - 09:56
As of 8:50 AM the CACTUS interfaces are available for use. Thank you very much for your patience.

Resolved: AIS VPN Firmware Upgrade - August 7

Fri, 08/07/2015 - 07:39
The upgrade completed successfully as of 6:31.

Resolved: CACTUS service unavailable

Thu, 08/06/2015 - 19:48
The service CACTUS had an issue with its Etherchannel network connection at 5:31 PM. While both links were up, it would not pass traffic on the one which was primary. We disabled both links and then enabled just one and the network connection started working. The service was back at 6:34 PM. We have since moved CACTUS to another server that has properly working Etherchannel.

Resolved: Workflow Service Degradation

Wed, 08/05/2015 - 16:27
Workflow was brought back online around 3:00pm today, August 5. ITS is still researching the root cause of the service outage.

Resolved: outage

Wed, 08/05/2015 - 14:19
The service is now back online and all public and protected streaming video links are functioning again.

ScholarSphere service interruption, 8/06/2015

Wed, 08/05/2015 - 12:18
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 8/06/2015 in order to apply updates.

Sites at Penn State Maintenance

Wed, 08/05/2015 - 10:44
Standard maintenance on the Sites at Penn State service ( ) will be applied by technical staff during the maintenance window of 5am - 7am on Thursday, August 6.

For further details please refer to: CHG0033054.

Resolved: Unexpected ServiceNow Interruption

Wed, 08/05/2015 - 09:57
An update to the ServiceNow authentication protocol, to support the use of InCommon Federation, caused an unexpected interruption to the tool this morning. This caused scheduled maintenance to run approximately two minutes past the 5:00 to 7:00 a.m. maintenance window. Access to ServiceNow has been restored and the tool is functioning normally.

A post implementation review will be performed to assess the cause of the interruption.

Service interruption, ScholarSphere, 08/5/2015

Tue, 08/04/2015 - 14:00
ScholarSphere will be unavailable during the 5 - 7 a.m. (EDT) maintenance window on 08/05/2015 in order to apply updates.

Resolved: University Collaboration Suite (UCS) Templates Zimlet

Tue, 08/04/2015 - 09:04
A fix has been identified and tested for the UCS template zimlet and will deployed tomorrow, Tuesday, August 4, during the ITS Maintenance window (5-7am). UCS will be down for a short period of time (perhaps as long as 10 minutes). No emails will be lost while work is taking place and any queued emails will be processed once the work is complete.