ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 3 min 7 sec ago

Resolved: Integrated Business Information System (IBIS) Maintenance - July 23, 2014

Thu, 07/10/2014 - 08:25
On Wednesday, July 23, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will apply vendor recommended fixes to Integrated Business Information System (IBIS). During this maintenance period, there will be a brief outage of CCOM. This will also impact the GI, FIT, and WebIBIS.

Resolved: Unplanned power outage: Penn State Lehigh Valley

Wed, 07/09/2014 - 22:59
Networking services was restored to Lehigh Valley Campus on July 9, 2014 at 08:30 pm

Resolved: Unplanned power outage: Penn State Wilkes-Barre

Wed, 07/09/2014 - 22:53
Power was restored to Penn State Wilkes-Barre campus on July 9, 2014 at 9:08 pm. Networking and voice services resumed to normal operations.

Resolved: Unplanned power outage: Penn State Abington

Wed, 07/09/2014 - 22:46
Power was restored at Penn State Abington campus on July 9, 2014 at 8:33 pm. Networking and voice services resumed to normal operations.

Resolved: eCommerce system outage during the maintenance window on Wednesday July 9th

Wed, 07/09/2014 - 08:43
eCommerce was back operational before 7am this morning

Resolved: Unplanned power outage: Penn State Worthington Scranton

Wed, 07/09/2014 - 00:07
Power was restored at Penn State Worthington Scranton campus on July 8, 2014 at 8:36 pm. Networking and voice service resumed to normal operations.

Resolved: Turnitin instructor accounts may need reactivation

Tue, 07/08/2014 - 17:06
The root-cause of the issue with Turnitin instructor accounts being disabled was identified during an initial period of escalated activity. Unfortunately, a known-workaround described in the initial alert posting is the only viable fix. Users should contact turnitin@psu.edu for assistance.

Resolved: Independence Day Holiday Schedule Changes

Mon, 07/07/2014 - 10:08
Schedule changes and information pertaining to Information Technology Services (ITS) during the holiday have been posted at http://its.psu.edu/about/holiday-schedule-changes.

Resolved: Skillport

Fri, 07/04/2014 - 20:54
The Extended Maintenance Window for Skillport is now complete. The Skillport sites are available for use immediately. This includes accessing course content and certificates of completion. The upgrade should have included a Java-free environment. However, Penn State staff and Skillsoft are still working to complete this portion of the upgrade.

eCommerce Maintenance Planned on July 10, 2014

Thu, 07/03/2014 - 15:41
AIS will be adding an enhancement to the eCommerce service
during the maintenance window on Thursday, July 10th which will cause the
service to be down briefly during the 5:00am to 7:00am timeframe. This
enhancement will allow Penn State to combine the Discover card brand with
Visa and MasterCard through our payment processor (rather than the current
separate processing). Note; American Express Card processing will not be changed by this enhancement.
This enhancement will allow merchants to process all brands in
one ROCR, and to receive one statement containing transactions from these
three card types from the processor.

Update: eCommerce Maintenance, 7/2/14

Wed, 07/02/2014 - 11:07
UPDATE: Maintenance to the Production eCommerce DB2 server did not happen as anticipated this morning, Wednesday, 7/2/14. It has been rescheduled for Thursday morning, 7/3/14 during the maintenance window (5-7AM). The database will not be available during that time. Maintenance will be completed well before the end of the maintenance window (7AM).

For more information, please contact AIS Support (ais-support@psu.edu).

Resolved: NFS PASS Gateway (nfs.pass.psu.edu) Service Degradation

Tue, 07/01/2014 - 16:37
Around 3:20 p.m. one of the nfs.pass.psu.edu backend servers stopped working properly. The problem server was restarted and available at 3:30 p.m. Existing and new clients may have received errors during the 10 minute partial failure. Customers using the sftp.personal.psu.edu service may have also been affected. Some users may need to remount PASS if errors are encountered.

fps.psu.edu maintenance

Sat, 06/28/2014 - 00:46
On Monday, June 30, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform a bug fix to the Friends of Penn State (FPS) system. During the maintenance window, users will experience an approximate 45 minute outage where users will not be able to create new or edit existing FPS account or log into any service using their FPS account.

Services which rely directly upon Kerberos or WebAccess for authentication, such as ANGEL, will not be affected by this change.

Resolved: AT&T Visitor Wireless - Planned Upgrade

Fri, 06/27/2014 - 16:09
The AT&T Visitor Wireless maintenance and testing has been completed. The now-free service is operational.

ISIS and IBIS Maintenance - June 27, 2014

Thu, 06/26/2014 - 14:58
On Friday, June 27, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to the Integrated Student Information System (ISIS) and Integrated Business Information System (IBIS) systems. During this maintenance period, users will experience a brief outage of ISIS and IBIS Services. Work will be completed before the end of the maintenance window (7:00 a.m.).

Resolved: PSU Pay service

Wed, 06/25/2014 - 16:10
Resolved

eCommerce infrastructure maintenance 6/25

Tue, 06/24/2014 - 17:19
Tomorrow morning during the normal maintenance window (5-7AM) AIS will be
performing maintenance on the eCommerce infrastructure. During that time
eCommerce services may be affected.

Resolved: Friends of Penn State slow or unresponsive

Tue, 06/24/2014 - 14:57
Systems that use the Friends of Penn State (FPS) service may have been slow or unresponsive between 12:55 PM and 1:17 PM today. This includes any account provisioning systems that use the FPS API to create new FPS accounts, the Digital Identity Management Console (DIMC), some functions within eLion, web-based FPS account creation on https://fps.psu.edu, among others.

Staff are aware of the underlying cause and are working on a solution. FPS may continue to experience intermittent outages until a fix for the underlying cause is put in place.

Resolved: Adobe Connect experiencing problems

Thu, 06/19/2014 - 21:04
Adobe has provided us with a new temporary license that will allow everyone to join meetings until a permanent solution is determined.

Sorry again for the inconvenience.

Vacation Auto-reply Service Maintenance - June 26, 2014

Thu, 06/19/2014 - 14:30
On Thursday, June 26, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform an upgrade to the Vacation Auto Reply service (https://www.work.psu.edu/vacation/). During this maintenance period, users may experience a small delay with the service. No Vacation Auto-replies will be altered nor will any e-mails will be lost.

The change being made will address responding to all list type emails when a vacation auto-reply is active for a user's e-mail account, thus reducing the number of auto-replies a sender receives if an e-mail recipient employed this service.