ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 16 min 48 sec ago

www.work.psu.edu upgrade

Mon, 03/09/2015 - 17:31
On Wednesday, March 11, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will upgrade the https://www.work.psu.edu web server. No outage is anticipated.

Resolved: Printing Sheets Purchases with LionCash+ Planned Outage

Mon, 03/09/2015 - 14:18
Users of the ITS Printing Services system, which provides print accounting and charge back for many public student computers labs, classrooms, and libraries, will be unable to purchase additional "sheets" with their LionCash+ account from 12PM on Saturday, March 7 2015 until 8AM Monday, March 9, 2015 due to a planned upgrade of the Blackboard Transact system. Users planning to print during this period should verify they have a sufficient number of available sheets before the start of the outage by going to https://clc.its.psu.edu/users/wa/PrintingInfo.aspx.

Resolved: Turnitin: Planned Downtime for Turnitin on March 7

Mon, 03/09/2015 - 09:53
Turnitin services may be unavailable during a scheduled maintenance period on Saturday, March 7, 2015, from 11 AM - 2PM EST.
This will be at the very beginning of Spring Break.

Resolved: SIP Trunk Maintenance Work Continued

Fri, 03/06/2015 - 07:59
Friday morning, March 6th 2015 between 5:00AM and 7:00AM ITS/TNS will perform code updates on several session border controllers that provide
SIP Trunk service to the following list of customers. During this time, users could experience a momentary delay with voice services.

ARL
College of Engineering
ITS/TNS
Outreach

Resolved: ANGEL Experiencing Sporadic Technical Issues

Thu, 03/05/2015 - 13:52
ANGEL is experiencing sporadic technical issues affecting some users’ access to course material. To correct the situation ITS will restart servers beginning at 11:30am ET today, March 5. Users logged into ANGEL during this timeframe are advised to periodically save their work. This alert will be updated when the work, which is expected to take approximately an hour, is completed.

Resolved: SIP Trunk Maintenance Work

Wed, 03/04/2015 - 13:24
Wednesday morning, March 4th 2015 between 5:00AM and 7:00AM ITS/TNS will perform code updates on several session border controllers
that provide SIP Trunk service to the following list of customers. During this time, users could experience a momentary delay with voice services.

Lion Line
Mitel/ I2
Services and Solutions(SAS)-Call Center ITS Service Desk

Resolved: CIDR Service Interruption

Wed, 03/04/2015 - 11:38
On Wednesday, March 4, 2015, there will be a brief outage of CIDR between 6:45 a.m. and 7:00 a.m. for maintenance.


Sites Maintenance

Wed, 03/04/2015 - 09:25
The Sites@PSU service will undergo some maintenance during the normal ITS maintenance window (5am - 7am) on the mornings of Tuesday March 10th and Wednesday March 11th. During these times the Sites@PSU service maybe unavailable during these times. The maintenance has been planned during the spring break period to limit the number of users that may require the service for class work. Please note this alert spans TWO morning maintenance windows.

Resolved: Resolved: Samba PASS Gateway (win.pass.psu.edu) Update - March 2 & 3

Tue, 03/03/2015 - 13:35
On Monday, March 2, 2015, and Tuesday, March 3, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform a minor update to the servers that provide the SMB Gateway to PASS. This service is used to map PASS space using any of the following service names:

win.pass.psu.edu
smb.pass.psu.edu
samba.pass.psu.edu
cifs.pass.psu.edu

Although we don't expect users to notice a difference from the update it is a prerequisite change required by additional planned updates.

SIP Trunk Maintenance Work Continued

Tue, 03/03/2015 - 12:23
Thursday morning, March 5th 2015 between 5:00AM and 7:00AM ITS/TNS will perform code updates on several session border controllers that provide SIP Trunk service to the following list of customers. During this time, users could experience a momentary delay with voice services.

ARL
College of Engineering
ITS/TNS
Outreach

Resolved: WebMail Service Outage

Mon, 03/02/2015 - 22:55
WebMail was back online as of 5:00 p.m.

Resolved: CIDR Services Down

Mon, 03/02/2015 - 19:34
CIDR Matching and Add Person services are currently unavailable. Staff are investigating.

Shibboleth Service Maintenance

Mon, 03/02/2015 - 16:22
On Wednesday, March 4, 2015, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform maintenance on the Shibboleth production servers.

Services using Shibboleth will not be available during the scheduled maintenance. The actual outage will be focused around 6:30 a.m. for an estimated 10 minutes. It is anticipated that this update won't impact normal production hours.

Resolved: win.pass.psu.edu PASS Gateway Degradation

Mon, 03/02/2015 - 15:41
Staff is investigating a possible service degradation for the win.pass.psu.edu PASS Gateway that occurred Thursday, February 26 from 11 a.m. - Noon.

Resolved: PASS File Service Degradation

Mon, 03/02/2015 - 15:23
Certain PASS services experienced intermittent degradations from 3:30-7:45 p.m., Friday, February 27. The issue affected at least the following services, but is not limited to:

www.personal.psu.edu
win.pass.psu.edu (smb.pass.psu.edu, samba.pass.psu.edu)
nfs.pass.psu.edu
sign-ftp.its.psu.edu
ftp.psu.edu (ftp.aset.psu.edu)
sftp.pass.psu.edu

When degraded, services may have taken longer than usual to respond or appeared to be unresponsive.

Staff has determined that a misconfigured server interfered with proper operation of the PASS File Service and continue to monitor the services.

Service interruption, ScholarSphere, 03/02/2015

Mon, 03/02/2015 - 14:48
ScholarSphere will be unavailable during the 5 - 7 a.m. (EDT) maintenance window on 03/02/2015 in order to apply updates.

Resolved: WebMail Service Degradation

Mon, 03/02/2015 - 10:58
This issue was caused by an Operating System (OS) patch applied this morning. To remediate, the OS was reverted back to the previous state and WebMail returned to normal functionality at 9:16am. No email messages were lost and any queued messages were processed.

Resolved: ScholarSphere Interruption

Mon, 03/02/2015 - 09:30
ScholarSphere service is currently interrupted due to machine issues.

Resolved: Network and Voice service disruption - Penn State Greater Allegheny

Fri, 02/27/2015 - 23:42
Networking and Voice services were restored as of Tuesday, 2-24-15 at 1:00 PM.

Pollock Computer Lab Closed

Fri, 02/27/2015 - 19:55
Pollock computer lab will be closed until further notice for repairs. The lab is closed to ensure safety of users.

More information is here: http://news.psu.edu/story/346786/2015/02/27/campus-life/pollock-computer-lab-closed-electrical-repairs

A listing of computer labs is at http://clc.its.psu.edu/labs