ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 14 min 49 sec ago

Resolved: NFS PASS Emergency Maintenance

Tue, 02/04/2014 - 10:17
The NFS to PASS Gateway server (nfs.pass.psu.edu) is having performance problems. To remedy the problem, ITS will restarted the server around 9:00a.m.

Any users using the nfs.pass.psu.edu service may need to recreate their authentication mapping(s) on https://nfs.pass.psu.edu/. Some users may need to remount their client(s) if they experience problems. Users of the ITS Linux labs and ITS remote Linux login cluster, which make use of the NFS to PASS Gateway, may need to re-login to reset their connection to PASS.

Resolved: Security Alert - getstudyroom.com

Mon, 02/03/2014 - 09:16
There is a commercial site, getstudyroom.com, that asks users to enter their Penn State Access Account ID and password in order to invite classmates to join. If a user provides their credentials, the site takes possession of their credentials and tries to authenticate with Angel on their behalf and send the invite.

This is a violation of University policy AD-20; users should refrain from using this site because it captures and uses Penn State Access Account data.

If you have already provided your credentials to getstudyroom.com, you should browse to (https://www.work.psu.edu/password/) and change your Access Account password immediately.

Resolved: Multiple Service Degradation

Fri, 01/31/2014 - 14:50
Around 1:15pm the affected services started returning normal server load numbers. The cause of this service degradation was due to high load, coming from multiple services, that taxed various parts of the University\'s infrastructure. Staff will continue to monitor the situation.

Resolved: ITS VMHost service degradation

Thu, 01/30/2014 - 16:56
The ITS VMHost service degradation has been resolved. IBM was able to fix the storage issue and our ESX hosts had full access to the affected lun as of Wednesday morning. We are continuing to work with our customers to merge the data from the original and restored systems as well with our vendors to prevent this issue from occurring again. For more information about this incident, please contact support@vmhost.psu.edu.

Library service interruption, 1/30/2014

Wed, 01/29/2014 - 08:38
On Thursday, January 30th, during the regularly scheduled 5 a.m. -7 a.m. (EST) maintenance window, DLT will performing critical configuration changes to the Load Balancer. During this time, Scolarsphere and the Libraries Web Pages may experience a brief interruption.

Vendor recommended fixes will be applied to ISIS & IBIS during the maintenance window (5-7AM) Thursday morning, 1/30/2014

Thu, 01/23/2014 - 17:14
Vendor recommended fixes will be applied to ISIS & IBIS during the maintenance window (5-7AM) Thursday morning, 1/30/14.

There will be a brief outage of ACOM, BCOM, CCOM ,eLion, FIT, eISIS and WebIBIS.

The application of the fixes will be completed well before the end of the maintenance window (7AM)

Resolved: Library service interruption (The CAT), 1/23/14

Thu, 01/23/2014 - 07:02
On Thursday, January 23, there will be a brief outage from 4:00 – 4:15 a.m. (EST) for The Libraries' Catalog (The CAT) . A security patch is being installed on production Symphony. On that day, reports will not begin until after the patch has been installed.

Workflow service may not be available during the normal maintenance window on 1/21/2014

Mon, 01/20/2014 - 17:05
On 1/21/2014, during the normal maintenance window of 5-7 AM we will be
performing some updates to the Enterprise Workflow service to implement
changes to the WTSR form. During this time, the Workflow service may not
be available.

Resolved: The Secure Certificates service is unable to process certificate requests

Mon, 01/20/2014 - 12:29
InCommon has resolved the issue and certificates are being processed again.

Resolved: Sites Maintenance

Mon, 01/20/2014 - 06:01
Maintenance has been completed on this service. All services are back online and ITS staff will continue to monitor them for any disruptions and update this alert if necessary.

Resolved: NFS PASS Gateway Degradation

Fri, 01/17/2014 - 11:08
As of 10:05 AM NFS PASS Gateway has been restored to full functionality.

Resolved: ITS Streaming Services will be unavailable on 1/15/2014 during maintenance window

Wed, 01/15/2014 - 07:33
The ITS Streaming Services will be unavailable on 1/15/2014 for a short time between 6am to 7am. During this time we will be performing some configuration updates.

Thanks for you patience.

Vendor recommended fixes will be applied to ISIS & IBIS during the maintenance window,Thursday, 1/16/14.

Tue, 01/14/2014 - 16:49
Vendor recommended fixes will be applied to ISIS & IBIS during the maintenance window (5-7AM) Thursday morning, 1/16/14. There will be a brief outage of ACOM, BCOM, & CCOM. The application of the fixes will be completed well before the end of the maintenance window (7AM).

Scheduled Maintenance - VoIP Service disruption - Multiple Buildings

Tue, 01/14/2014 - 13:31
There will be a VoIP service disruption in the following buildings Wednesday, 1/15/14 during the maintenance window:

Ag Engineering
Armsby
Atherton
Grange
Henning
Mueller
Osmond
Redifer
Telecommunications
Tyson
Wartik
Whitmore

Work is being performed to upgrade software on a VoIP LAN aggregation switch.

Wireless changes affecting Windows users

Mon, 01/13/2014 - 12:38
Windows users should install the latest version of the wireless software, SecureW2, on their Windows XP, Vista, and 7 laptops to avoid possible connection time out issues associated with increased security measures being implemented on the Penn State Wireless network.

SecureW2 software uses enhanced authentication and encryption methods and allows Windows users to easily connect to the “psu” network while on campus. Windows 8 and Mac operating system users are not affected by this change. Members of the Penn State community can download the latest version of the SecureW2 software free of charge at http://wireless.psu.edu/setup.

Resolved: Virtual Hosts Intermittent Connectivity

Mon, 01/13/2014 - 10:28
As of 9:10 a.m. today, the virtual hosts are working as expected. The cause was a misconfigured client.

Resolved: Friends of Penn State (FPS) Authentication Issue

Mon, 01/13/2014 - 10:04
The issue was diagnosed and corrected by 3:33 p.m. on January 9.

Resolved: Emergency Hardware Restart

Sun, 01/12/2014 - 10:23
The work was completed this morning around 9:02 a.m.

Core Messaging (email.psu.edu) was up at 8:42 a.m.
Penn State WebMail (webmail.psu.edu) was brought back online at 8:46 a.m.
Tivoli Storage Manager (TSM) backup.aset.psu.edu took the longest to bring back up, but was complete by 9:02 a.m.

No data or e-mail messages were lost during the emergency work.

Resolved: Emergency maintenance for Library services, 1/10/2014

Fri, 01/10/2014 - 15:21
Today, January 10th, between 2 - 2:15 p.m. (EST), DLT will be performing emergency maintenance on servers that will require brief interruption of the following services:

PURL

EZProxy

Electronic Theses and Dissertations (eTD) and the (Schreyer) Electronic Honors Theses (Eht).

Resolved: eCommerce Control Center login issues

Thu, 01/09/2014 - 16:21
eCommerce issue is resolved and now working.