ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 3 min 35 sec ago

VPN Upgrade - January 6

Tue, 01/05/2016 - 18:16
VPN Concentrator software, in relation to vpn.its.psu.edu, will be upgraded during the ITS Maintenance Window (5:00 - 7:00 a.m.) on January 6. No outage or degradation is expected while the work is being completed.

The change is being tracked through Service Now - CHG0034812.

Library Service Interruption 1/6/2016

Tue, 01/05/2016 - 10:53
Scheduled maintenance will result in intermittent outages of the following systems:
Electronic Theses and Dissertations (eTD) and Honor Theses (eHT), along with ScholarSphere

Resolved: Penn State Access Accounts Upgrade with AES Encryption Types

Mon, 01/04/2016 - 17:18
On Monday, January 4, from 3:00 - 4:00 p.m. (15:00 - 16:00) the Access Account creation process will be upgraded to start creating new accounts with AES encryption types for Kerberos authentication.

Currently, all Access Accounts receive the stronger encryption types after a password change or password reset occurs. The upgrade will grant all versions of passwords with the AES encryption types. The newly implemented process is expected to be effective by the works completion (4:00 p.m. (16:00)).

The change is being tracked through Service Now - CHG0034493.

Resolved: Listserv Degredation

Mon, 01/04/2016 - 11:03
Starting at approximately 09:30 PM yesterday, Listserv (lists.psu.edu) encountered an issue which led to the service being slow or unresponsive until staff became aware of the problem this morning. The issue was resolved at 08:59 this morning.

Resolved: AIS Systems Maintenance

Mon, 01/04/2016 - 08:53
Required maintenance for certain AIS systems will take place from 12:00 p.m. (Noon) on December 24, until 7:00 a.m. on December 25. Affected services will not be available while the work is being completed.

Affected services include, but are not limited to:

• Integrated Business Information System (IBIS)
• Faculty eLion
• Financial Information Tool (FIT)

Resolved: Sites Maintenance

Sat, 01/02/2016 - 20:25
This update been postponed and a new date will be selected in the next week. A new alert will be posted to cover the new maintenance window.

Resolved: Library Service interruption - The CAT: Wednesday, 12/23/15 at 5:15 pm. - Monday 12/28/15

Fri, 01/01/2016 - 11:38
Library Service interruption - The CAT: Wednesday, 12/23/15 at 5:15 pm. - Monday 12/28/15
During this time The CAT will be in READ ONLY mode meaning that features such as My Library Account and I want it will not be available. If you experience problems using course reserves from Angel, please go directly to The CAT . Some features within LionSearch will not be available during this interruption.

Resolved: Schedule Upgrade of Greater Allegheny Core Router

Tue, 12/22/2015 - 01:13
At 17:00 on 12/21/2015
ITS will begin the scheduled upgrade of the core distribution router at Greater Allegheny During the window of 17:00 to 21:00, various network services may be degraded or unavailable. All services are expected to be fully operational by 21:00.

Reference Service-NOW Change ID: CHG0033517

Resolved: Turnitin Maintenance Sat Dec 19, 10 AM - 2PM EST

Mon, 12/21/2015 - 09:28
"Turnitin services may be unavailable during a scheduled maintenance period on Saturday, December 19, 2015 from 7 AM to 11 AM U.S. Pacific Time (10 AM- 2PM EST). The maintenance will affect all Turnitin users, as well as those using a Learning Management System. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window."

Resolved: Chambers Building: Networking services interruption

Fri, 12/18/2015 - 15:39
Networking Services were restored at 1:45 pm. ITS staff resolved this issue.

PASS NFS Gateway Upgrade to AES Encryption

Fri, 12/18/2015 - 12:21
Kerberos encryption used by nfs.pass.psu.edu will be upgraded to enable AES, on Wednesday, January 6, during the ITS Maintenance Window (5:00 - 7:00 a.m.). A short outage of a few minutes is anticipated to accommodate the work being completed.

As a result of the outage, users may need to re-authenticate to obtain a new service ticket in addition to remounting to nfs.pass.psu.edu.

Users who support aes256-cts or aes128-cts Kerberos encryption types with clients may start using AES instead of DES or 3DES for authentication (for sec=krb5, krb5i, krb5p), data integrity verification (krb5i and krb5p), and encryption (krb5p). Other users will not experience a change in workflow as a result of the upgrade.

The change is being tracked in Service Now as CHG0034685.

Penn State Portal Upgrade

Fri, 12/18/2015 - 11:01
On Tuesday, January 5, during the ITS Maintenance Window (5:00 - 7:00 a.m.), the web server platform to the Penn State Portal, https://portal.psu.edu, will be upgraded. Users may experience a brief outage of a few seconds while the old version is shut down and the new version is started.

Users should not experience any changes in workflow following the upgrade.

The change is being tracked through Service Now - CHG0034661.

Friends of Penn State (FPS) Kerberos Addition of AES Encryption Types

Thu, 12/17/2015 - 17:39
On Thursday, January 7, during the ITS Maintenance Window (5:00 - 7:00 a.m.), configuration of the FPS Kerberos realm will be updated to add AES256 and AES128 encryption type options.

FPS account password changes or resets made following the maintenance can then be authenticated against the FPS Kerberos authentication service using the stronger encryption types.

FPS account password changes and FPS account creation may not be accepted while maintenance is being performed.

The change is tracked in Service Now as CHG0034496.

Keytab Generator Config Change

Thu, 12/17/2015 - 17:32
On Wednesday, January 6, during the ITS Maintenance Window (5:00 - 7:00 a.m.), configuration of the Kerberos Keytab Service Principal and Keytab Generator (Keytab Generator) will be changed to enable or prefer AES encryption types over DES and 3DES. In addition, the "oracle" type service principal will be introduced in the Server Keytabs feature.

Personal Keytabs created after the change will have the new AES encryption types, which may be used once clients and the server are able to support them.

A brief, few seconds-long outage is anticipated while the work is being completed.

The change is being tracked in Service Now as CHG0034612.

Pattee Wireless Maintenance Work

Thu, 12/17/2015 - 16:15
Friday morning Dec. 18th between 6:00AM and 6:30AM, ITS/TNS will perform maintenance work
on the Pattee wireless network. During this time, users may experience an interruption to wireless
services.

CHG0034721

Resolved: portal.psu.edu Degradation

Thu, 12/17/2015 - 14:40
An issue has been discovered that resulted in the degradation of portal.psu.edu from 1:10 - 1:25 p.m. (13:10 - 13:25) today, December 17. The root cause is unknown, however, is being researched.

Resolved: UCCX(ACD) Service

Wed, 12/16/2015 - 23:20
Primary ACD Login services have been restored. ACD users can now use their primary ACD login service feature.

Resolved: UCCX(ACD) Service

Wed, 12/16/2015 - 00:57
Primary ACD Login services have been restored. ACD users can now use their primary ACD login service feature.

Resolved: authsmtp.psu.edu degraded service

Tue, 12/15/2015 - 15:00
authsmtp.psu.edu was blocked by multiple mail servers since opening this
alert. One of the major blocks was removed early Saturday morning, Dec 12.
Other blocks existed through the weekend and were removed this morning, Dec
14. It may take up to 24 hours for the information to propagate to all the
mail servers world wide, so we are leaving this alert open.

UCCX(ACD) Server Maintenance Work

Thu, 12/10/2015 - 17:53
Friday morning Dec. 11th between 5:00AM and 7:00AM, ITS/TNS will perform maintenance work on the UCCX(ACD) servers.

Change ID: CHG0034615