ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 2 min 54 sec ago

Resolved: UCS Host Restart

Mon, 04/21/2014 - 10:38
ITS restarted UCS11 this morning after detecting an unusually high load on the server. The process was completed within one minute with no loss of customer email.

Resolved: NFS PASS Gateway partial outage

Thu, 04/17/2014 - 10:34
One of the NFS PASS Gateway servers started having issues this morning starting around 9:15am. These were intermittent. Some users may have experienced problems with accessing files. These issues also affected the sftp.personal.psu.edu. The servers were restarted and available at 9:31am.

Resolved: Airwave server Planned outage

Thu, 04/17/2014 - 09:03
On Tuesday, April 15, 2014, the Airwave service will be unavailable from 9 P.M.,due to a software upgrade to the server. Service should be restored by 7 a.m on Wednesday April 16, 2014

We appreciate your patience.

Resolved: University Collaboration Suite (UCS) Service Degradation

Tue, 04/15/2014 - 14:47
On April 14 from 10:05am - 10:09am, one of the University Collaboration Suite (UCS) servers experienced an unusually high load. ITS restarted the affected server. Some UCS may have noticed a degradation of service while the server was brought back online.

No e-mail was lost during this process.

Resolved: Secure Certificates slow

Mon, 04/14/2014 - 15:59
InCommon/Comodo has added significant capacity to the backend. We are no longer seeing delays in certificate processing.

Resolved: Skillport: Service Degradation

Fri, 04/11/2014 - 15:22
The technical difficulties preventing the normal operation of Skillport have been resolved by the vendor.

Library Service interruption, 4/15/2014: Libraries Website

Fri, 04/11/2014 - 13:53
The University Libraries Website will be unavailable during the scheduled maintenance time [5am-7am EDT] on 15, April, 2014.

Other library services such as the The CAT (http://cat.libraries.psu.edu/) and the A-Z Database List (http://www.libraries.psu.eduare not impacted by this work.

ScholarSphere will not be available during this time period. This work is necessary in order to apply critical patches.

IPO CA Common Services Upgrade - 4/14

Thu, 04/10/2014 - 16:31
AIS will be implementing the second stage of z/OS maintenance to the IPO1
(ISIS) mainframe system on Monday morning 4/14/2014 to prepare for the new
z/OS version (V2.1) installation. This will be performed during the
scheduled weekly restart maintenance window of 5-7am Monday morning. We
do not expect this upgrade to impact our production systems during normal
production hours.

Resolved: Service interruption - TrackITS Application

Thu, 04/10/2014 - 11:20
We are experiencing an unplanned outage of the TrackITS Application.

Resolved: Library Service interruption, April 10, 2014: The CAT

Thu, 04/10/2014 - 10:07
The CAT is currently experiencing technical problems. Technicians have been notified and are working on a solution. Certain features within LionSearch may not be available during this interruption.

Other library services such as the Libraries website, and A-ZDatabase List are not impacted by this work.

Resolved: Access Account Authentication Service Degraded.

Thu, 04/10/2014 - 02:26
On Wednesday, 04/09/2014, from 8:19 PM to 9:47 PM the Authentication Service for Access Accounts was operating in a degraded capacity. ITS identified and resolved an issue with one of the three authentication servers, scooby (146.186.16.6), for the dce.psu.edu Kerberos realm. During this time, authentications may have been slow, but should have eventually completed.


ITS Staff will continue to monitor the service.

Resolved: Resolved: PSU wireless service degradation - Northeast section of University Park

Wed, 04/09/2014 - 20:25
From approximately 3:15 PM to 7:05 PM the wireless service to the Northeast section of University Park was operating in a degraded capacity. TNS identified and resolved an issue with the network infrastructure to restore service to normal levels.

Resolved: New SSL Certificates for UCS (Bleedingheart bug)

Wed, 04/09/2014 - 12:16
This morning, April 9 at 6:00 a.m., the University Collaboration Suite (UCS) was updated with a patch, provided by Zimbra, to address OpenSSL’s (https://www.openssl.org) implementation of the TLS Heartbeat Extension, also known as the “Heartbleed” Bug. Additionally, the new SSL certificate for UCS was updated this morning. The UCS SSL certificate was scheduled to be updated on April 22, but due to the Heartbleed Bug this process was expedited.

Additional information about the Heartbleed Bug:
Penn State SOS Statement about Heartbleed: http://sos.its.psu.edu/2014/04/the-heartbleed-bug.html
Software Engineering Institute at Carnegie Mellon: http://www.kb.cert.org/vuls/id/720951
Website dedicated to this bug: http://heartbleed.com

ScholarSphere interruption, 4/10/14

Wed, 04/09/2014 - 09:11
ScholarSphere will be unavailable during the 5-7 a.m. (EDT) maintenance window on, Thursday, April 10, in order to apply updates.

Resolved: Central ID Repository (CIDR) Outage

Tue, 04/08/2014 - 10:20
On Tuesday, April 8, 2014, the Central ID Repository (CIDR) experienced an outage during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.). Identity Services (IdS) and Administrative Information Services (AIS) reverted back to the previous image and cleared server connection errors. The issue was reported at 7:09 a.m. through monitoring at the IT Service Desk and service was restored at 7:43 a.m.