ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 32 min 5 sec ago

Resolved: WebAccess

Tue, 02/17/2015 - 12:52
We have switched back authentication methods and all appears to be functioning normally again.

Resolved: ANGEL Slowness

Tue, 02/17/2015 - 12:52
We have switched authentication methods and all slowness should now be resolved. We will remain on this authentication method until the root of the issue can be identified.

Vendor Fix to be applied to Integrated Student Information System (ISIS) February 19

Tue, 02/17/2015 - 11:44
On Thursday, February 19, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will apply vendor recommended fixes to Integrated Student Information System (ISIS). During this maintenance period, there will be a brief outage of ACOM. This work will not impact any other systems.

Service interruption, ScholarSphere, 02/18/2015

Tue, 02/17/2015 - 11:29
ScholarSphere will be unavailable during the 5 - 7 a.m. (EDT) maintenance window on 02/18/2015 in order to apply updates.

Resolved: Planned Maintenance: Telecom hub site wireless aggregation switch

Mon, 02/16/2015 - 06:58
On Monday 2/16/15 during the maintenance window, TNS staff will replace one of the power supplies in the Telecom hub site wireless aggregation switch. We do not anticipate any service disruption as a result of this work.

Update: IMAP Login Slowness

Thu, 02/12/2015 - 19:26
Beginning around 5pm this evening some IMAP users, who were previously not able to access their email, were able to connect to their email. By 6pm all IMAP users were connecting to their email account. After much investigation it was determined that this was caused by a misconfigured file system. A temporary fix was put in place until ITS can implement the permanent solution tomorrow, Friday, February 13 during the normal maintenance window (5-7am). No email was lost during today’s service degradation.

Enterprise Information System (EIS) to be Retired on July 1, 2015

Mon, 02/09/2015 - 16:47
On Wednesday, July 1, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will retire Enterprise Information System (EIS).

Maintenance will be provided until July 1, but nothing new will be added to EIS. The Business Intelligence team has been working with data stewards and users to migrate their data into another platform (such as iTwo). iTwo will be the primary platform replacing EIS.

Information regarding iTwo is available at:

Resolved: Voice Services Disruption: Multiple Buildings at University Park

Fri, 02/06/2015 - 23:43
Emergency maintenance was completed successfully. Voice services to the affected buildings were restored by 10:30 PM. software upgrade - February 12

Fri, 02/06/2015 - 16:10
On Thursday, February 12, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform a software upgrade to Necessary work will take place in two phases, with the latter phase occurring February 26 (a separate ITS Alert will be posted for that phase). Please refer to the Knowledge Base for recommended authSMTP email client configurations: .

Resolved: University Collaboration Suite (UCS) Service Degradation

Fri, 02/06/2015 - 09:37
A file system needed for backups became unavailable around 5:20am. As of 8:09am the server was restarted and working as expected. During this service degradation, no data was lost. Mail was queued and processed once the file system was available again.

Deadlines for telecommunications project requests announced

Tue, 02/03/2015 - 17:18
Penn State units that want to have their telecommunications and networking projects completed and billed by the end of the fiscal year — June 30, 2015 — should submit project requests to Telecommunications and Networking Services (TNS) through the TNS Service Inquiry Form at no later than March 27, 2015.

Units that submit requests after this deadline might not have projects completed or billed until next fiscal year, although TNS will make every attempt to fulfill late requests.

In addition, units that would like to have their telecommunications projects in the queue for the busy summer work season should submit their project requests by April 30, 2015.

For more information on service lead times and service requests, please call TNS at 814-865-1696 or submit an inquiry through the TNS Service Inquiry Form at

Service interruption, Thursday February 5, 2015

Tue, 02/03/2015 - 17:01
On Thursday February 5, 2015 during the regularly scheduled maintenance window (5-7AM),the TrackITS application will be unavailable.

Mainframe Operating System Upgrade on IPO2 (ADA226/IBIS)

Tue, 02/03/2015 - 16:27
The z/OS operating system to the IPO2 (ADA226/IBIS) mainframe system will be upgraded on Tuesday, February 10, 2015. Installation of a new version will take place during the scheduled maintenance window, from 5-7 a.m. No changes to the IBIS service are expected as a result of the upgrade.

Resolved: PSUAlert Web Interface Experiencing Issue

Thu, 01/29/2015 - 23:33
The PSUAlert web interface ( is experiencing an issue with updating changes to alert settings. This is only an issue for changing settings for the PSUAlert service and does not impact other functionality for the PSUAlert service. The issue was reported late this afternoon. Identity Services technical personnel are working on the problem at this time.

Implementing updates to the eCommerce service on Monday, February 2, 2015

Thu, 01/29/2015 - 17:13
On Monday, February 2, 2015, during the regularly scheduled maintenance
window (5-7AM), AIS will be implementing updates to the eCommerce service.
During this time all eCommerce services will be unavailable.

New online help portal available February 2

Thu, 01/29/2015 - 16:33
On Monday, February 2, at 7:00 a.m., a new online portal will make it easier for the Penn State community to request help from the IT Service Desk. Students, faculty, staff, and others will now be able to submit issues and questions through the portal in addition to contacting the IT Service Desk by phone and email. They will also be able to check the status of inquiries and manage all open IT Service Desk tickets online.

The portal will be available on the IT Service Desk website at The website will also have additional information about this new feature.

This new portal is part of Information Technology Services’ involvement in the Penn State Service Management Program. To find out more about the Service Management Program, please visit the Service Management Office website at

Identity Services Production Application Servers Maintenance

Thu, 01/29/2015 - 09:58
On Friday, January 30, 2015, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will perform maintenance on Identity Services production servers.

The following services may not be available during the scheduled maintenance:

Central Person Registry (CPR)
PSUAlert web self-service interface

Library Service interruption: 1/29/2015

Wed, 01/28/2015 - 19:23
Routine maintenance of servers that support Penn State University Libraries website and digital collections will take place during the scheduled maintenance time of 5-7am EST on January 29, 2015.

The CAT will not be impacted.

Service interruption, 1/29/2015

Wed, 01/28/2015 - 16:53
There will be a brief interruption of Electronic Theses and Dissertations (eTD) and Honor Theses (eHT), along with Scholarsphere during the 5-7 a.m. (EDT) maintenance window on Wednesday January 29.

Resolved: ROSCOE Service Degradation

Wed, 01/28/2015 - 10:25
ROSCOE service was restored as of 5:05 a.m. The root cause of the issue is still being investigated.