ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 57 min 55 sec ago

Resolved: Yammer Service Interruption

Thu, 09/11/2014 - 11:42
All Yammer services are now restored. Yammer is still investigating the root cause of this issue and continue to monitor.

Resolved: Partial PASS outage

Wed, 09/10/2014 - 15:45
Beginning around 2:10 PM today, there was a partial outage of PASS home directories. Everything was recovered by 2:40 PM.

Resolved: smtp.psu.edu Service Degradation

Tue, 09/09/2014 - 14:53
smtp.psu.edu suffered service degradation from 11:23 to 11:44 a.m. An issue to one of the backend servers caused the degradation and has since been fixed.

Users may have experienced slowness in sending e-mail during that time. No e-mail was lost as a result of the issue.

Service interruption, ScholarSphere, 9/10/2014

Tue, 09/09/2014 - 12:34
ScholarSphere may be unavailable during the 5-7 a.m. (EDT) maintenance window on 9/10/2014.

DataFlux Upgrade

Mon, 09/08/2014 - 15:02
On Tuesday, September 16, 2014, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will upgrade the DataFlux production server. It is anticipated that this upgrade won't impact normal production hours.

The following service may not be available during the scheduled upgrade:
CIDR

webMethods Database Server Maintenance - September 12, 2014

Mon, 09/08/2014 - 13:17
On Friday, September 12, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to the production webMethods DB2 database server. During this maintenance period, the webMethods databases will not be available.

DataFlux Update

Fri, 09/05/2014 - 11:44
On Tuesday, September 9, 2014, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will update the DataFlux production server. It is anticipated that this update won't impact normal production hours.

The following service may not be available during the scheduled update:
CIDR

PAWS & Workflow Database Server Maintenance - September 05, 2014

Wed, 09/03/2014 - 08:16
On Friday, September 05, 2014, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance to the Penn State Administrative Websuite (PAWS) & Workflow DB2 database server. During this maintenance period, the PAWSDB and WORKFLOW databases will be unavailable.

Library service interruption, 9/4/2014

Tue, 09/02/2014 - 10:15

The Libraries Website will be unavailable due to scheduled maintenance on Thursday, September 4, 2014 for a brief period of time between 5:00 and 7:00 am EDT.

Other library services such as The CAT and Course Reserves will not be impacted.

Resolved: Labor Day Holiday Schedule Changes

Tue, 09/02/2014 - 10:11
Schedule changes and information pertaining to Information Technology Services (ITS) during the holiday have been posted at http://its.psu.edu/about/holiday-schedule-changes.

Resolved: Wireless Networking Services Disruption

Fri, 08/29/2014 - 09:40
ITS staff resolved the wireless service disruption by 11:30 AM.

Resolved: eLion/GI Service Degradation

Fri, 08/29/2014 - 09:16
resolved with update

Resolved: Resolved: Wirelesss Networking Services Disruptions: Multiple Buildings at University Park

Wed, 08/27/2014 - 13:12
In the course of working on a wireless connectivity issue at Telecommunications building last evening. ITS staff made a mistake in a networking change which affected the following buildings listed below. Wireless services have been operational since 11:20 am.



Affected Buildings:


Ag Administrative
Ag Science Industries
Business
Erickson Food Sciences
Forest Resources
Henning




Resolved: Wireless service disruption - University Park (Central Campus)

Tue, 08/26/2014 - 19:55
Wireless service to the affected buildings have been restored as 6:30 PM.

Resolved: Emergency Reboot of Telecom6 router.

Tue, 08/26/2014 - 09:16
All networking services disruptions related to the reboot and replacement of the Telecom6 router were resolved by 2:30 PM on Saturday, August 23, 2014.

Resolved: WebAccess: Slowness

Mon, 08/25/2014 - 13:54
Around 12:44pm WebAccess started working normally. Staff continue working to determine the cause of the problem.

Resolved: Sites.psu.edu Unreachable

Sun, 08/24/2014 - 11:45
Sites.psu.edu is currently unreachable. Staff are investigating if it's related to another planned network outage during the maintenance time frame (5am - 7am) or if it's an infrastructure issue on the Sites servers.

DataFlux Upgrade

Fri, 08/22/2014 - 13:07
On Thursday, August 28, 2014, during the regularly scheduled maintenance window (5:00 a.m. - 7:00 a.m.), Information Technology Services (ITS) will upgrade the DataFlux production server. It is anticipated that this upgrade won't impact normal production hours.

The following service may not be available during the scheduled upgrade:
CIDR

Resolved: Sites Down

Thu, 08/21/2014 - 10:47
The issue was found to be backend storage. Sites is currently running; though uploads could be slow for the time being. We will continue to work on this issue tomorrow and keep this alert open in case we need to update it.

Resolved: Scheduled Power Shutdown at Telecommunications Building

Thu, 08/21/2014 - 09:02
The electrical shutdown in the Telecommunications Building has been completed this morning and affected University services have been restored. ITS staff began powering down equipment around 12:45 AM and the power was restored by 1:30 AM. ITS staff began to power on equipment at that time; most services were restored by 2:00 AM. We experienced hardware failure on 2 router cards upon restoring power, and staff worked to replace those cards - that work was completed between 2:30 AM and 7:00 AM.