ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 26 min 14 sec ago

Resolved: Known Error impacting Box: Investigation Underway

Thu, 06/11/2015 - 15:43
An issue impacting the Box Web Application has been brought to the attention of the IT Service Desk. Currently this issue is causing the service to be unavailable to Box web users, and an error stating “Sorry, we can’t access that page”. ITS is currently working to resolve this incident.

You may follow status updates at https://status.box.com/

Updates will be posted as more information becomes available.

Thank you,
The IT Service Desk

Resolved: Outreach SIP Trunk Maintenace Work

Thu, 06/11/2015 - 14:08
Thursday morning June 11th between 5:30AM and 7:00AM, ITS/TNS will perform maintenance work on the Penn State Outreach Session Border Controllers.
During this time, inbound and outbound voice traffic with Penn State Outreach may be interrupted.

Change ID: CHG0032550

Resolved: WebMail hardware failure

Thu, 06/11/2015 - 10:29
WebMail was back online as of 10:30pm, Wednesday, June 10.

Due to last night’s hardware failure, approximately 2,000 WebMail users that moved or deleted email messages within WebMail folders after 3:58pm yesterday may notice those changes have been reverted, including deleted emails. The impacted users may need to move or delete those messages as they feel fit.

Resolved: Network Service Degradation due to ISP West/Internet2 Disruption

Tue, 06/09/2015 - 15:41
Our circuit provider has repaired the damaged fiber that was affecting our ISP West connection. Internet services have resumed normal operations. This was documented under ITS incident INC0093738.

ScholarSphere service interruption, 6/10/2015

Tue, 06/09/2015 - 10:22
ScholarSphere will be unavailable during the 5-7 a.m. (EST) maintenance window on 6/10/2015 in order to apply updates.

Update: Host Access Transformation Services (HATS) Certificate Update - June 10

Tue, 06/09/2015 - 08:40
The new certificate will be installed tomorrow, Wednesday June 10.

Resolved: ITS Streaming Unavailable

Mon, 06/08/2015 - 09:36
The ITS Streaming service is now available and is operating normally. ITS staff is investigating the root cause of this outage.

Resolved: Known Error impacting Adobe ETLA products, Investigation Underway

Fri, 06/05/2015 - 14:28
ITS has obtained a new product key for all Adobe ETLA installations and has created a re-serialization tool to re-apply a new enterprise key to current installations.

All Adobe technical Points of Contact have been provided with this re-serialization tool and can begin to use it immediately. Any user that is experiencing this issue should work directly with their IT support and their Adobe Point of Contact. The Points of Contact for each area can be found here: https://psu.box.com/adobeetlacontacts

Friends of Penn State (FPS) and Digital Identity Management Center (DIMC) database maintenance - June 10

Thu, 06/04/2015 - 14:57
On Wednesday, June 10, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform maintenance on the database supporting the Friends of Penn State (FPS) and Digital Identity Management Center (DIMC). This maintenance should be transparent for customers utilizing these services.

Resolved: Yammer currently experiencing issues with uploading or previewing files

Thu, 06/04/2015 - 11:26
ITS has obtained a new product key for all Adobe ETLA installations and has created a re-serialization tool to re-apply a new enterprise key to current installations.

All Adobe technical Points of Contact have been provided with this re-serialization tool and can begin to use it immediately. Any user that is experiencing this issue should work directly with their IT support and their Adobe Point of Contact. The Points of Contact for each area can be found here: https://psu.box.com/adobeetlacontacts

Load balancer software update - June 9

Wed, 06/03/2015 - 22:24
On Tuesday, June 9, 2015, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform a software update to load balancers.

This maintenance may affect, but not limited to, the following services:
www.psu.edu
news.psu.edu
ldap.psu.edu
dirapps.aset.psu.edu

While an outage is not expected, one may occur for less than 10 minutes.

Update: Load balancer hardware upgrade - June 1 & 2

Wed, 06/03/2015 - 13:46
The upgrade that was to take place during the maintenance window on Tuesday, June 2, was not successful necessitating ITS to revert back. No outage was experienced during the roll back.

After working with the vendor until late Tuesday night, the recommended upgrade will take place tomorrow, Thursday, June 4, during the maintenance window.

Resolved: CACTUS Degradation

Tue, 06/02/2015 - 17:16
The issue has been isolated and corrective action taken to resolve the CACTUS degradation.

Resolved: Mitel/ I2 Session Border Controller Maintenance Work

Tue, 06/02/2015 - 07:57
Tuesday morning June 2nd from 6:00AM to 7:00AM, maintenance work will be performed on the session border controller that
handles Mitel/I2 voice traffic. Inbound and outbound calls could be interrupted during this time interval.

Change ID: CHG0032427

Resolved: eLion Mainteance

Mon, 06/01/2015 - 08:34
All changes were successfully completed by 5pm on Friday, May 29. Thank you for your patience.

Resolved: Mitel/ I2 Session Border Controller Maintenance Work

Mon, 06/01/2015 - 07:54
Monday morning June 1st from 6:00AM to 7:00AM, maintenance work will be performed on the session border controller that
handles Mitel/I2 voice traffic. Inbound and outbound calls could be interrupted during this time interval.

Change ID: CHG0032409

Resolved: Yammer maintenance to take place on May 30

Sun, 05/31/2015 - 10:42
An upgrade of Yammer's networking software will take place on Saturday, May 30. During this time, Yammer at Penn State may be unreachable or slow to load.

Resolved: Turnitin Instructors May Experience Delays with Processing ZIP Files

Fri, 05/29/2015 - 14:07
Turnitin has reported that "Due to high load, zip file requests could take up to 24 hours to process. Other files are processing as normal."

To mitigate this issue, instructors should consider scheduling bulk assignment uploads or downloads during periods of lighter activity such as earlier in the morning. Another option is to break up uploads/downloads for large enrollment courses into smaller chunks.

Sites Update

Fri, 05/29/2015 - 07:49
On Monday June 1st, 2015 ITS will be updating the Sites at Penn State Wordpress core. Alongside this update a lot of themes as well as plugins will be updated. As part of this update there is a database update that will be taking place across two nights (June 1st and June 2nd) during off peak hours starting each night at 12:00am and ending at 7:00am each morning. Users should experience little impact as the more database intensive part of the operation will be taking place during off peak hours.


For more information, please reference Service Now change CHG0032382

Resolved: Change to Collegiate Mental Health payment Website

Thu, 05/28/2015 - 13:37
A change will be pushed to the Center for Collegiate Mental Health (CCMH) payment Website to reflect a membership fee increase from $200 to $300 for 2015-2016 to alleviate an issue with people trying to submit payments. This will only impact people accessing the payment page for approximately 20 seconds.