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Call Center Services
Audio Conferencing Services Survey

If you have used Telecommunications and Networking Services (TNS) Call Center Audio Conferencing Services, we would appreciate the opportunity to evaluate your experience(s). Please tell us your likes and dislkies about using audio services.

Name(Optional): 
Email(Optional): 
Campus: 
Department Name: 

Note: All information provided below is optional and will be used for statistical purposes toward quality improvement.

Number of participants:  1-10  10-20  over 20  
Type of conference:  Operator Assisted  Meet-Me
Did you schedule the conference via:  Phone Fax E-Mail  

   Strongly 
 Disagree 		  Disagree   Neutral   Agree   Strongly 
 Agree 		  N/A 
 
Did the operator provide adequate scheduling guidelines?
 
Were adequate scheduling guidelines provided in front pages of the Faculty/Staff Directory?
 
If scheduled via Fax or E-mail, did the operator call to confirm reservation?
 
Was the conference established by scheduled time?
 
Are adequate guidelines provided about TNS Call Center's speakerphone service?
 
Are adequate guidelines provided about TNS Call Center's message service?
 
Was the operator professional and curteous?

Overall Ratings:  Poor   Fair   Average   Good   Excellent   N/A 
Scheduling Process:
 
Confirmation Process:
 
Audio Quality:
 
Set-Up Process:
 
Operator's Assistance:
 
Overall Experience:

What other services would you like us to provide for you?

Comments/Suggestions:

    

Thank You For Your Time!

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Last revised: Monday, March 1, 2004.