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Call Center Services Audio Conferencing Services Survey

Call Center Services

If you have used Telecommunications and Networking Services (TNS) Call Center Audio Conferencing Services, we would appreciate the opportunity to evaluate your experience(s). Please tell us your likes and dislkies about using audio services.

Note: All information provided below is optional and will be used for statistical purposes toward quality improvement.

Strongly DisagreeDisagreeNeutralAgreeStrongly AgreeN/A
Did the operator provide adequate scheduling guidelines? Were adequate scheduling guidelines provided in front pages of the Faculty/Staff Directory?
If scheduled via Fax or E-mail, did the operator call to confirm reservation? Was the conference established by scheduled time?
Are adequate guidelines provided about TNS Call Center speakerphone service? Are adequate guidelines provided about TNS Call Center message service?
Was the operator professional and curteous?
PoorFairAverageGoodExcellentN/A
Scheduling Process
Confirmation Process
Audio Quality
Set-Up Process
Operator Assistance
Overall Experience
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