Message Service
Call Center Services
The Penn State Call Center is here to assist with departmental office support by providing expanded Message Services that cater to your needs!
Phone - (814) 863-3410
Fax - (814) 865-1100
Email - confid@mail.tns.its.psu.edu
Message Service
This service will unleash you from the office by allowing your calls to be forwarded to a Call Center Operator for message coverage over the lunch hour, during holidays, or other occasions when the need may arise. The service works by having the departmental phone number forwarded to a special Call Center Message Service phone number. A Call Center Operator will answer all calls and have messages forwarded to departments by electronic mail (Email) every hour. Special arrangements can also be made with the Call Center to handle urgent or emergency calls so that these messages will get to the designated departmental contact as soon as possible.
How to Request Message Service
A no fee Consulting Services Request Form (CSR) is required in order to process a Message Service request. It is not necessary for departments to process a separate TSR for each request, as all requests can be budgeted on one standing-TSR for the fiscal year. A Message Service Order Form must also be submitted in order to complete the Message Service request process.
Message Service Rates
The following charges will be applied to the budget/fund submitted on the TSR for each Message Service type:
| $5.00 | Hourly |
| $25.00 | Daily |
| $50.00 | Lunch Hour Message Service Per Month* |
| $35.00 | Special Holiday Rate (through Winter/Spring Break)** |
| * Monday - Friday, noon to 1:00 p.m. | |
| ** Special holiday rate for the following Holidays: |
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