Consulting Services Information

The Information Technology Services (ITS) offers computing assistance to students, faculty, and staff at Penn State through its User Services division in Consulting & Support Services (CSS). Services are offered at IT Service  Desks, student computing labs, and residence halls. The hours listed below correspond to the fall and spring semesters while classes are in session. For break and holiday schedules, see the ITS Student Computing Labs home page.

Support Locations and Services Available

The IT Service Desks offer walk-in, phone, and electronic consulting at two locations at University Park. Be sure to check out our IT Service Desk web site at http://itservice.psu.edu for important information and answers to many of our most frequently asked questions. Questions not found in the IT Service Desk pages can be sent by electronic mail to itservicedesk@psu.edu.

The Administrative Information Systems (AIS) Support Center provides the support necessary for faculty and staff to help you accomplish your daily work objectives while using administrative computing systems and services. Please see the AIS Support Center web site at http://ais.its.psu.edu/support/support.asp for additional information.

The ITS Accounts Office is where your Penn State Access Account Userid and initial password are established. Important information can be found on the ITS Accounts web site at http://aset.its.psu.edu/accounts/.

Please Note: The offices listed below will be closed on official University holidays. A complete listing of University holidays can be found at http://www.ohr.psu.edu/EmpRelations/holidays.cfm

Location

Hours of Operation

Services Available

 

IT  Service Desk - 204 Wagner Building
814-865-HELP (4357)

Email: itservicedesk@psu.edu

Walk in:
Mon. - Fri.: 8:00 a.m. to 5:00 p.m.
Sat. & Sun.: CLOSED

Phone and E-Mail:
24 hours

 

Consultants at this location provide support in the following areas:

  • Penn State Access Accounts
  • E-mail software
  • ANGEL
  • Adobe Connect
  • Blogs at Penn State
  • TurnItIn
  • University Collaborative Suite (UCS)
  • Wireless connectivity
  • PASS & UDrive
  • iTunesU/Podcasting
  • File transfer
  • Thesis formatting

Full-time staff members are also available for consultation.

IT  Service Desk - Knowledge Commons in W130 Pattee Library

 

Fall/Spring hours:
Mon. - Thurs.: 8:00 a.m. to midnight
Fri.: 8 a.m. to 6 p.m.
Sat.:10 a.m. to 6 p.m.
Sun.: 10 a.m. to midnight

Summer hours: Mon. - Thurs.: 8:00 a.m. to 6:00 p.m.
Fri.: 8 a.m. to 5 p.m.
Sat. & Sun.: 1 p.m. to 5 p.m.



Consultants at this location provide support in the following areas:

  • General software installation
  • Penn State Access Accounts
  • Communication software
  • E-mail software
  • Productivity software
  • Judicial & security referrals
  • Software diagnosis
  • Wireless connectivity
  • Virus detection and prevention
  • File transfer

AIS Support Center
814-863-2276

Email: AIS-Support@psu.edu

 

Phone and E-Mail

Sun.: 3:00 p.m. to 11:00 p.m.
Mon. - Thur.: 7:00 a.m. to 11:00 p.m.
Fri.: 7:00 a.m. to 7:00 p.m.
Sat.: CLOSED

Consultants at this location provide support in the following areas:
  • AIS access and accounts
  • Access to specific AIS applications such as IBIS and ISIS
  • eLion
  • HostExplorer

ITS Accounts Office - 204 Wagner Building
814-865-4772

Email: accounts@psu.edu

 

Walk in:

Mon.-Fri.:8:00 a.m. to 5:00 p.m.
Sat. & Sun.: CLOSED

Phone and E-Mail:

Sun.: 2:30 p.m. - 11:00 p.m.
Mon. - Thur.: 7:00 a.m. to 11:00 p.m. 
Fri.: 7:00 a.m. to 5:00 p.m.
Sat.: CLOSED

Consultants at this location provide support in the following areas:
  • Penn State Access Accounts
  • Access to course-related services (COLA, DB2, UNIX)
  • Access to general research and instructional services (Database,UNIX)
  • Access to for-fee services

When contacting the IT Service Desk, please be prepared to provide us with the following information:

  • Penn State Access Account user ID
  • Kind of computer (MAC or Windows)
  • Operating system (OS X, Windows 7, etc.)
  • Name and version of the software program that is malfunctioning
  • Complete text of the error message

Consulting Services in the ITS Student Computing Labs

In most of the student computing labs, student consultants can help with general questions about Penn State Access Accounts, lab equipment, software, and printing. However, they are not permitted to help students with course assignments. Lab consulting schedules can be found on the ITS Lab Consulting Web site at http://labconsulting.css.psu.edu/.

Consulting Services for Residence Halls

Consultants at the IT Service Desk and lab locations (see above) can help with general computing questions and problems. However, for problems related to Internet connections in residence halls, please contact the following:

For additional information, see Residence Hall Connections.