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 Consulting Services Information |
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Consulting Services Information |
The Information Technology Services (ITS) offers computing assistance to students, faculty, and staff at Penn State through its User Services and Access and Accounts divisions in Consulting & Support Services (CSS). Services are offered at ITS Help Desks, student computing labs, and residence halls. The hours listed below correspond to the fall and spring semesters while classes are in session. For break and holiday schedules, see the ITS Student Computing Labs home page.
The ITS Help Desks offer walk-in, phone, and electronic consulting at two locations at University Park. Be sure to check out our ITS Help Desk web site at http://helpdesk.psu.edu for important information and answers to many of our most frequently asked questions. Questions not found in the ITS Help Desk pages can be sent by electronic mail to helpdesk@psu.edu.
The Administrative Information Systems (AIS) Support Center provides the support necessary for faculty and staff to help you accomplish your daily work objectives while using administrative computing systems and services. Please see the AIS Support Center web site at http://ais.its.psu.edu/support_center/ for additional information.
The ITS Accounts Office is where your Penn State Access Account Userid and initial password are established. Important information can be found on the ITS Accounts web site at http://aset.its.psu.edu/accounts/.
Location |
Hours of Operation |
Services Available |
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ITS Help Desk - 2 Willard Building |
Mon. - Thurs: 9:00 a.m. to 10:30 p.m. |
Consultants at this location specialize in the following areas:
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ITS Help Desk - 215 Computer Building Email: helpdesk@psu.edu |
Mon. - Fri.: 8:00 a.m. to 5:00 p.m. |
Consultants at this location specialize in the following areas:
Full-time staff members are also available for consultation. |
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AIS Support Center Email: AIS-Support@psu.edu
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Sun.: 3 to 11 p.m. Mon. - Thur.: 7 a.m. to 11 p.m. Fri.: 7 a.m. to 7 p.m. Sat.: CLOSED |
Consultants at this location specialize in the following areas:
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ITS Accounts Office - 101 Computer Building Email: accounts@psu.edu
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Mon. - Fri.: 8:00 a.m. to 5:00 p.m. Sat. & Sun.: CLOSED |
Consultants at this location specialize in the following areas:
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When contacting the ITS Help Desks, please be prepared to provide us with the following information:
In most of the student computing labs, student consultants can help with general questions about Penn State Access Accounts, lab equipment, software, and printing. However, they are not permitted to help students with course assignments. Lab consulting schedules are listed below for fall/spring semesters and for summer and are also included with the lab hours.
Consulting hours are indicated below for the fall and spring semesters while classes are in session. Consultants are not available on holidays or during breaks, unless otherwise noted on the ITS Student Computing Labs and Consulting Services web pages.
| Location | Consulting Hours |
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Beaver Hall, Room 1 |
Sun. 12:00 p.m - 4:00 p.m. |
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Boucke Building, Room 103 |
Sun. 12:00 p.m - 4:00 p.m. |
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Findlay Commons, Room 6 |
Sun. 12:00 p.m - 12:00 a.m. |
| Hammond Building, Room 317 |
Sun. 12:00 p.m - 4:00 p.m. |
| Health and Human Development Building, Rooms 215 & 217 |
Sun. 12:00 p.m - 4:00 p.m. |
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Pattee Library, Room W113 |
Sun. 2:00 p.m - 12:00 a.m. |
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Pattee Library, Gateway (Room 104) |
Sun. 12:00 p.m - 12:00 a.m. |
Pollock , Testing Center (Room 107) |
Sun. 24 hour consulting Mon. - Fri. 4:00 p.m. - 12:00 a.m. Sat. 24 hour consulting |
| Pollock Library, 2nd floor | 24 hour consulting |
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Redifer Commons, Room 24 |
Sun. 12:00 p.m - 12:00 a.m. |
| Sparks Building, Room 15 |
Sun. 12:00 p.m - 4:00 p.m. |
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Waring Commons, Room 107 |
Sun. 12:00 p.m - 12:00 a.m. |
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Warnock Commons, Room 108 |
Sun. 12:00 p.m - 4:00 p.m. |
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Willard Building, Room 109 |
Sun. 12:00 p.m - 4:00 p.m. |
Consulting hours are indicated below for the summer while classes are in session. Consultants are not available on holidays or during breaks, unless otherwise noted on the ITS Student Computing Labs and Consulting Services web pages.
| Location | Hours of Operation |
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Pollock Library, 2nd Floor |
Sun. - Sat. Available 24 hours a day, 7 days a week. |
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Other Lab Consulting Locations |
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Boucke Building, Room 103 |
Sun. 12:00 p.m.- 10:00 p.m. |
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Hammond Building, Room 317 |
Sun. - Thurs. 12:00 p.m.- 4:00 p.m. & 6:00 p.m.- 10:00
p.m. |
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Health and Human Development Building, Rooms 215 & 217 |
Sun. - Thurs. 12:00 p.m.- 4:00 p.m. & 6:00 p.m.- 10:00
p.m. |
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Pattee Library, Room W113 |
Sun. 2:00 p.m.- 10:00 p.m. |
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Sparks Building, Room 15 |
Sun. 12:00 p.m.- 10:00 p.m. |
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Sun. 12:00 p.m.- 10:00 p.m. |
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Consultants at the ITS Help Desk and lab locations (see above) can help with general computing questions and problems. However, for problems related to Internet connections in residence halls, please contact the following:
At University Park, see the Residential Computing Web page for information.
At other locations contact your local computer support staff. You will need to select the "Contact Us" link on the left hand side of the screen.
For additional information, see Residence Hall Connections.