Consulting Services Information
The Information Technology Services (ITS) offers computing assistance to students, faculty, and staff at Penn State through its User Services division in Consulting & Support Services (CSS). Services are offered at ITS Help Desks, student computing labs, and residence halls. The hours listed below correspond to the fall and spring semesters while classes are in session. For break and holiday schedules, see the ITS Student Computing Labs home page.
Support Locations and Services Available
The ITS Help Desks offer walk-in, phone, and electronic consulting at two locations at University Park. Be sure to check out our ITS Help Desk web site at http://helpdesk.psu.edu for important information and answers to many of our most frequently asked questions. Questions not found in the ITS Help Desk pages can be sent by electronic mail to helpdesk@psu.edu.
The Administrative Information Systems (AIS) Support Center provides the support necessary for faculty and staff to help you accomplish your daily work objectives while using administrative computing systems and services. Please see the AIS Support Center web site at http://ais.its.psu.edu/support/support.asp for additional information.
The ITS Accounts Office is where your Penn State Access Account Userid and initial password are established. Important information can be found on the ITS Accounts web site at http://aset.its.psu.edu/accounts/.
Please Note: The offices listed below will be closed on official University holidays. A complete listing of University holidays can be found at http://www.ohr.psu.edu/EmpRelations/holidays.cfm
Location |
Hours of Operation |
Services Available |
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ITS Help Desk - 204 Wagner Building Email: helpdesk@psu.edu |
Walk in: Phone and E-Mail: Laptops by appointment only! |
Consultants at this location provide support in the following areas:
Full-time staff members are also available for consultation. |
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| ITS Help Desk - 6 Willard Building 814-863-1035 (Toll-free 1-888-778-4010 within PA) |
Mon. - Fri.: 8:00 a.m. to 5:00 p.m. Please Note: The Willard Help Desk does not provide walk in hardware support in any capacity. |
Consultants at this location provide support in the following areas:
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AIS Support Center Email: AIS-Support@psu.edu
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Sun.: 3:00 p.m. to 11:00 p.m. Mon. - Thur.: 7:00 a.m. to 11:00 p.m. Fri.: 7:00 a.m. to 7:00 p.m. Sat.: CLOSED |
Consultants at this location provide support in the following areas:
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ITS Accounts Office - 204 Wagner Building Email: accounts@psu.edu
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Sun.: 3:00 p.m. - 11:00 p.m. |
Consultants at this location provide support in the following areas:
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When contacting the ITS Help Desks, please be prepared to provide us with the following information:
- Penn State Access Account user ID
- Kind of computer (MAC or Windows)
- Operating system (OS X, Windows XP, etc.)
- Name and version of the software program that is malfunctioning
- Complete text of the error message
Consulting Services in the ITS Student Computing Labs
In most of the student computing labs, student consultants can help with general questions about Penn State Access Accounts, lab equipment, software, and printing. However, they are not permitted to help students with course assignments. Lab consulting schedules can be found on the ITS Lab Consulting Web site at http://labconsulting.css.psu.edu/.
Consulting Services for Residence Halls
Consultants at the ITS Help Desk and lab locations (see above) can help with general computing questions and problems. However, for problems related to Internet connections in residence halls, please contact the following:
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At University Park, see the Residential Computing Web page for information.
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At other locations contact your local computer support staff. You will need to select the "Contact Us" link on the left hand side of the screen.
For additional information, see Residence Hall Connections.