AT&T Frequently Asked Questions
Q: What is the procedure to port service to AT&T?
A. Contact National Business Ordering, 1 888-444-4410.
Q: What do I need to do to use my service overseas?
A. When in the US, call 1 800-335-4685 and when traveling international, call 1 916-843-4685 with questions and to add international calling features. Visit the international services section of the AT&T Web site, http://www.att.com/international for more information and suggestions when traveling. You can find details for international services for devices from the former AT&T Wireless, as well as, “orange” AT&T devices.
The international features can be added on a month-to-month basis but users need to make sure the last calls are billed before removing the features; otherwise usage may be billed at the higher rates.
Q: What if I need assistance while I'm traveling?
A. International Wireless Care Representatives are always available to
help you with your International Service questions. When in the United States,
call 1 800-335-4685. When abroad, call 1 916-843-4685 toll free from your phone.
Q: What do I do when equipment is defective within 30 days?
A. Within 30 days of purchase date, call National Business Ordering,
1 888-444-4410, or 1-800-331-0500. Please have the equipment in hand when you call.
Q: What do I do when equipment if defective and outside the 30-day warranty period?
A. For defective equipment over 30 days since activation but less than 1 year, contact
National Business Exchange, 1 877-746-9244, from a landline phone. Please have the wireless device
available as you will be asked questions and the answers can be found under the battery. Warranty
Exchange will give you your options.
If the equipment is out of the warranty period, it is not covered by warranty. Most replacement devices can be ordered through National Business Ordering, 1 888 444-4410; however,
an authorized ITS ordering person may be required to place the order.
Verizon Wireless Frequently Asked Questions
Q: What are numbers I can call for customer service?
A. Verizon Wireless Business Customer Support Center, 1 800-922-0204, provides general customer service for employee liable and corporate liable accounts.
Online: DTS.VZW.COM Email: wirelessdata@verizonwireless.com.
B. Verizon Wireless Data Technical Support,
1-800-922-0204, OPTION 3, provides wireless data technical support for customers experiencing problems with their PDA/Smart phone. Online: DTS.VZW.COM Email: wirelessdata@verizonwireless.com.
Q: What is the procedure to port service to Verizon Wireless?
Q: How do I update the Preferred Roaming List (PLR)?
A. Verizon Wireless is constantly advancing its roaming technology to provide you with superior roaming capabilities. By updating your PRL every few weeks, you can be sure you experience:
- Longer battery life
- Fewer dropped or blocked calls
- Clear, crisp connections in more areas across the country
- Ability to connect to the digital network in more parts of the country
Instructions for updating your PLR:
- Power your phone from your home digital coverage area
- Dial *228 and then press SEND (this is airtime free)
- When prompted, press option 2 to update your phone's roaming list capabilities (the update will take up to 2 minutes)
- Once completed, a confirmation message will appear to inform you that your phone has been re-programmed with the new PLR.
Q: What do I need to do to use my Verizon Wireless service overseas?
A. For short-term travel, request an upgrade to a Global phone through the Global rental program. Please call 800-711-8300. Contact Shana Igou, 412-389-0848, shana.igou@VerizonWireless.com.
B. For a long term option, there are 2 different Global phones offered which will be able to be used in the United States (CDMA) and overseas (GSM). Contact Shana Igou, 412-389-0848, shana.igou@VerizonWireless.com. Q: What if I need assistance while I'm traveling?
A. . Call our Business Customer Support Center @
1 800 922-0204. You may also contact
Shana Igou, 412-389-0848, shana.igou@VerizonWireless.com.
When traveling
internationally the customer service # is 1 (803) 400-4455. Both of these numbers are airtime free.
For additional information on Global services, visit Verizon Wireless’ Global phone link.
Q: What do I do when equipment is defective within 30 days?
Q: What do I do when equipment if defective and outside the 30-day warranty period?
Q: What information can I retrieve from my handset?
A. Dial #MIN (646) send from your handset to retrieve monthly minutes used peak and off- peak for the current billing cycle. This service also works in conjunction with family share plans.
B. Dial #BAL (225) to retrieve balance/payment information for the current billing cycle.
C. Dial #DATA (3282) to retrieve text messaging and data usage for the current billing cycle.
Q: How do I activate my handset?
A: For a new line of service dial *228 send from your handset. Select option 1 to program.
B: To activate a new/upgraded phone on an existing number dial the Business Support Center, 1 866-574-3447. A customer service representative will assist you in changing the existing number into the new handset. An authorized contact on the account must make this call.
C: To update the PRL (preferred roaming list), dial *228 send from your handset and choose option 2. This should be done monthly.
Q: What is your equipment upgrade policy?
A. If the phone is purchased with 2 year pricing (generally $30.00-$50.00 less than 1 year pricing) you can upgrade your handset at full discounted/PSU pricing after 22 months of service. If the phone is purchased with 1 year pricing (generally $30.00-$50.00 higher than 2 year pricing) then you can upgrade your phone at full discounted/PSU pricing after 10 months of service.
B. The manufacturer warranty on our handsets is 1 year from date of purchase.
If the handset is NOT lost/stolen/damaged:
Bring the handset into a Verizon Wireless store that has technicians (there is one in State College at 2030 N. Atherton St. 814-231-3948). If this is not feasible we can ship a FRU (field ready unit) that is a phone shipped without the battery and back cover. You will receive the FRU unit then there are instructions on returning the defective back to the warehouse. If the unit is determined to be damaged by the user the replacement phone will be billed at full retail price. There is no charge if the unit is a manufacturer defect up to 1 year. There will be a $50.00 charge if the unit is a manufacturer defect after 1 year up to 2 years.
If the handset IS lost/Stolen/Damaged and not eligible for upgrade there are 2 options:
Purchase a phone at full retail price which will not extend the current contract.
Purchase a phone at 25% off of full retail price which will extend your contract by 2 years.
When available we have refurbished handsets that are priced at $70.00 and do not require a contract extension. These handsets are available on a limited basis. The warranty on these units when available is 90 days.
All smart phone/PDA device defective/technical issues must go through our Wireless Data Technical Support(WDTS) department
1-800-922-0204, OPTION 3
.
Q. How do I change service from PSU liability to personal liability or personal liability to PSU liability?
A. You will need to complete an assumption of liability form and have you and an authorized member of PSU sign complete and sign the form in order to move the numbers. You can get this form from customer service 1 800-922-0204. You may also contactShana Igou, 412-389-0848, shana.igou@VerizonWireless.com.
Q. If I have a personal phone with Verizon Wireless how do I receive the current employee discount offer?
Access the VERIZON WIRELESS INTERNET LINK
Penn State Faculty/Staff Discounts
(Note: Your browser must be set to allow pop-up windows to view the information provided by Verizon)
Log in with PSU User ID
Under “Already a Verizon Wireless Customer”, click on “Register your line” and enroll for the 18% discount.
Other Faculty & Staff Cellular documents:
|
