Penn State mark Information Technology Services (ITS)
ITS Directory

Getting Help

ITS also offers walk-in, phone, and electronic consulting at two Help Desk locations at University Park. Check out the ITS Help Desk Web site: http://helpdesk.psu.edu/ for important information and answers to frequently asked questions. You can also stop in or send any questions by electronic mail to helpdesk @psu.edu.

Lab & Classroom Support
If you experience a problem during a class or lecture, please call our hotline at 777-0035, or 8-777-0035 from a campus phone.

Help Desks

2 Willard Building
814- 863-1035, Toll-free 1-888-778-4010 in PA only
Mon.-Thu. 9 am to 10:30 pm
Fri. 9 am to 4:30 pm
Sun. 6:30 pm to 10:30 pm

215 Computer Building
814-863-2494
Mon. - Fri. 8 am to 5 pm

Before you call, have your information ready, such as your type of computer, operating system, application name and version, and any error messages.

Lab Consulting Services

In a number of ITS Student Computing Labs, student consultants can help with general questions about Penn State Access Accounts, lab equipment, software, and printing. However, they are not permitted to help students with course assignments.

During the fall/spring semesters, lab consulting locations and hours are as follows:

Location

Consulting Hours

Beaver Hall,
Room 1

Sun. 4:00 p.m. - 10:00 p.m.
Mon. - Thurs. 10:00 a.m. - 10:00 p.m.
Fri. 10 a.m. - 4 p.m.
Sat. CLOSED

Boucke Building,
Room 103

Sun. 4:00 p.m. - 10:00 p.m.
Mon. - Thurs. 10:00 a.m. - 10:00 p.m.
Fri. 10 a.m. - 4 p.m.
Sat. CLOSED
Hammond Building,
Room 317

Sun. 4:00 p.m. - 10:00 p.m.
Mon. - Thurs. 10:00 a.m. - 10:00 p.m.
Fri. 10 a.m. - 4 p.m.
Sat. CLOSED
Health and Human Development Building,
Rooms 215 & 217

Sun. 4:00 p.m. - 10:00 p.m.
Mon. - Thurs. 10:00 a.m. - 10:00 p.m.
Fri. 10 a.m. - 4 p.m.
Sat. CLOSED

Pattee Library,
Room W113

Sun. 2 p.m. - 12 a.m.
Mon. - Thurs. 10:00 a.m. - 12:00 a.m.
Fri. 10:00 a.m. - 8:00 p.m.
Sat. Noon - 8 p.m.

Gateway Lab Pattee Library,
Room W113

Sun. 12 p.m. - 12 a.m.
Mon. - Thurs. 8:00 a.m. - 12:00 a.m.
Fri. 8:00 a.m. - 8:00 p.m.
Sat. 10 p.m. - 8 p.m.

Pollock Building,
Room 201

24 hour consulting

Pollock Building,
Room 107

10 p.m. - 12 a.m.
Sparks Building,
Room 15

Sun. 4:00 p.m. - 10:00 p.m.
Mon. - Thurs. 10:00 a.m. - 10:00 p.m.
Fri. 10 a.m. - 4 p.m.
Sat. CLOSED

Willard Building,
Room 109

Sun. 4:00 p.m. - 10:00 p.m.
Mon. - Thurs. 10:00 a.m. - 10:00 p.m.
Fri. 10 a.m. - 4 p.m.
Sat. CLOSED

Warnock Commons,
Room 108

Sun. 4:00 p.m. - 10:00 p.m.
Mon. - Thurs. 10:00 a.m. - 10:00 p.m.
Fri. 10 a.m. - 4 p.m.
Sat. CLOSED

Additional Technical Support Contacts

Who/What

Find information at this Web site

E-mail or Phone
ITS Help Desk http://helpdesk.psu.edu/ helpdesk@psu.edu
E-mail http://css.its.psu.edu/internet/email.html helpdesk@psu.edu
FTP http://helpdesk.psu.edu/filetransfer/ftpguide.html helpdesk@psu.edu
Student Computing Lab Equipment http://clc.its.psu.edu/labs
 http://clc.its.psu.edu/Contacts/Hotline
Netnews (Usenet) http://helpdesk.psu.edu/netnews.html helpdesk@psu.edu
Security http://sos.its.psu.edu security@psu.edu
Student Organizations Web Service http://www.clubs.psu.edu/ clubs@psu.edu
UNIX http://aset.its.psu.edu/unix_group/ unixhelp@psu.edu
Viruses http://its.psu.edu/virus.html helpdesk@psu.edu
Web http://css.its.psu.edu/internet/web.html webmaster@psu.edu

This page is part of Your Guide to Information Technology @ Penn State.

The Pennsylvania State University ©2007. All rights reserved.
Alternative Media - Nondiscrimination Statement
This site maintained by Consulting & Support Services, a unit of Information Technology Services.
Consulting and Support Services Staff Directory

For assistance please write to the or see our Help Sources.
Provide site feedback to the .

Last revised: Thursday, November 1, 2007.