MeetingOne General Information
To meet growing digital needs and help reduce costs, Penn State has expanded its teleconferencing services at all University locations. The new services, available through a company known as MeetingOne, make it possible for faculty and staff to personally manage Web and phone conferencing with colleagues around the world.
Penn State's MeetingOne contract provides two types of cutting-edge conferencing capabilities:
- AudioOne is a group of services that enables faculty and staff to instantly create phone conferences 24/7 with any number of participants for any length of time, without operator assistance.
- WebOne provides phone-based conferencing capabilities that can be integrated with Penn State’s Adobe Connect meeting software, making it possible for users to provide high quality sound for Adobe Connect Web meeting events.
Frequently Asked Questions and Answers
Getting Started Charges/Billing WebOne AudioOne
Getting Started
- Do I need two MeetingOne Accounts; one for AudioOne, and one for WebOne?
No, one account will provide both services.
- How do I set up a MeetingOne account?
- What information will I need to provide to create a MeetingOne account?
- How many participants can I have on a call?
The standard is 150 participants, however you can request for a larger participant level.
To arrange for a larger participant level, call MeetingOne's customer support @ 1-888-523-8445 or complete the Account Exception Request form. Please allow 5 days for the request to process.
- Can I use my MeetingOne account for more than one type of meeting?
Yes - but you can not use the account at the same time. If you have two separate conference calls scheduled at the same time, they will join as one conference.
- Will my account expire?
You will receive an email message of inactive use after 6 consecutive months of non-usage detail. You will then have the option to continue with the active account or have it deleted.
- Can I manage my account online?
Yes, using the Online Account Information (OAI).
Login Instructions for Online Account Information.
Charges/Billing
- Do I have to pay for my MeetingOne account?
No – there are no setup fees to get started, however when you use your toll-free conference number you will be charged line usage fees for each dial-in participant.
- Do my participants have to pay?
No – Participants that use the toll-free dial-in will not pay any long distance usage charges. However if your participants are International in countries that do not allow toll-free dialing, they will pay for long distance fees.
- What are the usage fees?
The charge is accrued per minute per user connection.
Domestic Dial-In & out $0.043 / minute / participant
International Dial-IN $0.07 / minute / participant
International Toll Free $0.07 / minute / + ITFS rate
Number Dial-In
International Dial-OUT $0.07 / minute / +Int DialOut rate
If you have questions regarding using international local access numbers, please visit the link below to see the list of countries with local access numbers and instructions on how to place those calls. http://www.meetingone.com/us/customer/clientlogin.cfm
- How am I billed?
The service is billed on a pay-per-use method on a monthly basis. Invoices are emailed to the Billing Contact designated at the time of setup.
- How do I pay my invoice?
You can chose several methods (1) Access the Client Login and select the Online Bill Pay using a credit card/purchase care. At this point, you may also elect to have your card billed automatically (2) submit a check to MeetingOne.
WebOne
- What is WebOne?
WebOne combines the telephone functionality of AudioOne with Penn State Meeting@psu.edu
- Do I have to be a Penn State Adobe Connect Meeting Room Creator to Use WebOne?
No – you do need to be a host of a meeting.
- Do I have to change any settings in my Adobe Connect Meeting Room?
Yes –for the first initial setup.
Update your Adobe Connect Profile Information.
Then add the MeetingOne Account information to your meeting room.
Please allow at minimum 30 minutes for your profile information to update.
- Can I use my MeetingOne account in more than one Adobe Connect Meeting Room?
Yes - but you can not use the account at the same time. If you have two separate conference calls scheduled at the same time, they will join as one conference.
- If I record my Adobe Connect Meeting, where is my recording store?
It will be stored on the Adobe Connect Meeting Room.
See Accessing Recorded Meetings.
- How long after my recorded Meeting is over, can I access my recording?
Please allow for the same amount of time as the length of the meeting. IE..If you recorded a 2 hour meeting, please allow an additional 2 hours.
- If I have participants accessing audio through the Adobe Connect Meeting Room and have other participants accessing audio via MeetingOne – Will they be able to communicate with each other?
No – ALL Participants will need to use the same source for audio sharing.
- If all participants are using MeetingOne for the audio source, and I share MP3, Flash, or Powerpoint files with audio – Will the participants be able to hear them?
No – unless your phone mic is close enough to your computer speakers.
- Is there a demo on how I can use MeetingOne with my Adobe Connect Meeting?
Yes – You may sign-up for free webinars from MeetingOne at http://www.meetingone.com/us/resources/howtowebinars.cfm.
- Is there a User’s Guide?
Yes – there are many User’s Guides available.
- Can I manage my conference on line?
Yes – Using Click&Meet – this is a fully integrated online visual interface that allows you to control you call more efficiently.
- How do I login to Click& Meet?
- What if I need help, Who can I contact?
If you are having issues with accessing your Adobe Connect Meeting Room, contact the ITS Help Desk @865-HELP (4357) or email meeting@psu.edu
If you are having issues with your WebOne/AudioOne Account, contact MeetingOne Customer Service @888-523-8445 or support@meetingone.com.
AudioOne
- What is AudioOne?
AudioOne provides customers with a dedicated toll-free dial-in audio conference phone number that can be used 24 hrs/day 365 days/yr.
- What does dedicated toll-free dial-in mean?
When you request an account with MeetingOne, they will give you your own toll-free conferencing line with a specialized pin number that you can host your own audio conference at any time
- Can I Record my conference?
Yes – see here for a full list of features.
- How to I retrieve my Recorded Conference?
By logging in to the Client Login.
- Is there a User’s Guide I can reference?
Yes – see here for the User’s Guide.
- Is there a demo of how to use this service?
Yes – see here for demos.
- Can I manage my conference on line?
Yes – Using Click&Meet – this is a fully integrated online visual interface that allows you to control you call more efficiently.
- How do I login to Click& Meet?
- I have more questions – Who can I contact?
Please see here for more FAQ’s.
You may Contact MeetingOne’s Representative – Jackie Specht @ 303-244-0025.
You may Contact MeetingOne’s Customer Service @ 888-523-8445.
You may Contact the Penn State Call Center @ 814-865-4700.
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